The Yes Stacking Technique

Background When it comes to sales and selling, persuasion is a crucial skill. One technique that stands out in its effectiveness is ‘Yes Stacking.’ Widely used in sales, negotiations, and everyday conversations, Yes Stacking can be a game-changer in our interactions. When used correctly, yes stacking is a very powerful tool. But, used in the … Read more

The Customer Effort Score (CES) Model

Background The Customer Effort Score (CES) has emerged as a pivotal metric for evaluating customer interactions in customer service. Unlike traditional measures that solely focus on satisfaction or the likelihood of recommendation, CES delves into the ease with which customers can meet their needs. This article explores the significance of the Customer Effort Score, its … Read more

How to Set OKRs

Background In an era where businesses need to adapt quickly and align seamlessly, the importance of a robust goal-setting framework cannot be overstated. Enter OKRs – Objectives and Key Results. A method that began in the hallways of Intel has now become the backbone for giants like Google, Spotify, and Twitter, helping them stay agile … Read more

What is Resilience?

Background In life’s journey, we encounter trials and tribulations that can test our strength and resolve. Resilience is the invaluable quality that empowers individuals to bounce back from adversity, grow through hardships, and emerge stronger than ever. Resilience also forms an important part of mental toughness. In this article, we will delve into the concept … Read more

What is Mental Toughness?

Background In pursuing success and personal growth, one often comes across the term “mental toughness.” It’s a phrase that echoes in sports, business, and personal development, and with good reason. Mental toughness is a vital trait that empowers individuals to overcome challenges, navigate through adversity, and achieve their goals, even in the face of seemingly … Read more

The 7 Cs of Communication

Background The 7 Cs of Communication is a checklist to ensure that your communication is effective. We communicate with people every day, both at work and in our personal life. We communicate using a number of different methods – face to face, telephone, email, instant messenger, letters, reports, meetings, presentations and more. In order to … Read more

5 Sources of Power in Organisations

Background The 5 Sources of Power in Organisations is a basis to classify the power in organisations. It describes the different types of power leaders and managers have and how they use them. This article provides a brief over of those 5 bases of power in an organisation. The Bases of Power American sociologists John … Read more

Newsreader Style Presentation Structure

Background The newsreader style presentation structure is a simple way of putting together an effective and engaging presentation Some of the common questions we get asked in our presentation skills training course are around presentation structure. Understanding how to structure a presentation can be the difference between it being successful and not. It can be … Read more

The Conscious Competence Learning Model

Background The conscious competence learning model helps us to understand the journey we go through when we learn something new. It is sometimes known as the conscious competence ladder or the conscious competence matrix. The conscious competence learning model was developed by Noel Burch in the 1970s and describes 4 stages we go through when … Read more

The BRAIN Decision Making Acronym

Background The BRAIN decision making acronym is a simple tool that helps us to understand how to make better decisions. By giving us some things to consider about decisions, it allows us to weigh up the range of options we have in order to pick the right path. The BRAIN Decision Making Acronym The BRAIN … Read more

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