KB Articles
Background The STEER feedback and training model helps us structure conversations to provide feedback to someone or provide them with a training or development intervention. It helps us ensure that the conversation is constructive and drives the person receiving the feedback or training towards an outcome. The STEER feedback and training model can be used … Read more
Background The GROW coaching model was developed in the 1980s by Sir John Whitmore, Graham Alexander and Alan Fine. It is described in the book Coaching for Performance by Sir John Whitmore. The GROW coaching model describes a framework for coaching and helps us to have more structured coaching conversations. The GROW Coaching Model GROW … Read more
Background The change equation is a nice and simple way to demonstrate how to overcome resistance to change. Developed by Richard Beckhard and David Gleicher, the change equation shows us that certain forces added together need to be greater than resistance in order for change to succeed and stick. According to a report called Mastering … Read more
Background How to start a presentation with impact and get engagement from the get-go is a question that anyone who delivers presentations has asked themselves in the past. The start of the presentation is seen by many ask the most important part of the overall presentation, as this is where initial engagement is generated. A … Read more
Background The 3 Elements of Communication – Body Language, Voice and Words. When we communicate with someone face to face we pass the information and understanding through 3 different elements – body language, voice and words. The message isn’t however communicated equally across all 3. This was demonstrated in a theory by Dr. Albert Mehrabian … Read more
Background What is effective communication? Communication is where we convey information from one person to another or to a group of people. Effective communication is where this information is both received and understood. Ineffective communication is where the message may have been received but not understood; therefore, the message may not be acted upon or … Read more
Background What is constructive feedback? Constructive feedback describes one person providing feedback to another on their behaviour or performance that is helpful, focused and solution orientated. We provide feedback to someone when they are not doing something that is expected or not achieving the correct standard. This is known as negative feedback, critical feedback or … Read more
Background What is coaching? Coaching is a skill or collection of skills that can be used to help others achieve their goals. This might be to achieve a future career or life goal. Coaching can also be used to address under-performance as well as a tool to motivate. Essentially, coaching is helping someone to maximise … Read more
Background What are the different types of questions you can use and when could you use them? Using effective questions is a core skill that is required in many different roles – for example in a leadership or management role, a sales or customer service role or as a trainer or presenter. There are various … Read more
Background What is passive-aggressive behaviour? Passive-aggressiveness, being passive-aggressive or demonstrating passive-aggressive behaviour is a description that we use to describe the visible behaviours that another person demonstrates. The behaviour is often described alongside other types of behaviour such as passive behaviour, aggressive behaviour and assertive behaviour. What is Passive-Aggressive Behaviour? Passive-aggressive behaviour is normally a … Read more
Yes, you read that right! We’ve removed PowerPoint from our in-person training courses.
Instead we opt for more creative ways to deliver course content and create more discussions in our courses.
No matter how you attend your course, we will always ensure it's interactive and engaging.
Our courses are designed specially for the delivery method to ensure we maximise the tools available.
We don’t spend time on theory. We’ll introduce it but focus more attention on practical tools and ideas that you can actually take away and use.
We’ll provide the theory in your course materials to take away with you.
Our pricing is clear. You’ll see the exact price of our open training courses on our site where these are available.
We’ll quote an all-inclusive price for in-house and bespoke work. You won’t pay a penny more than we quote you.
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