Assertiveness Skills Training Course in the West MidlandsOur one day Assertiveness Skills Training Course in the West Midlands will help you to communicate more confidently.
In this Assertiveness Skills Training Course we aim to provide those that attend with the skills and approaches to communicate more confidently with others.
By understanding how to control emotions, attendees will understand how to have controlled conversations, demonstrate confidence and use these skills to build more effective relationships.
Along side this, the course will introduce practical tips and techniques to help build confidence and self-esteem. You will be able to share your experiences with others, learn more about your individual communication style and that of others to help you deal with and reduce conflict. You will also have plenty of opportunity to practice the skills in a safe and controlled environment.
Those who attend this Assertiveness Skills Training Course in will:
- Be able to recognise Aggressive, Passive and Assertive behaviour
- Understand where being assertive fits into your basic rights
- Know how to adopt their style based on the situation they are in
- Have the confidence to challenge, push back, say no and ask for what they want without damaging relationships they have with others
- Know how to deal with confrontation and challenges and difficult situations in a confident manner
- Be able to apply the skills necessary to be more assertive
Here’s what we cover in our Assertiveness Skills Training Course:
What is Assertiveness?
- An introduction to what Assertiveness is and what it means
- Why be assertive?
Aggressive and Passive Behaviours
- Understanding what assertiveness is not
- Looking at gut reactions and controlled reactions
- Understanding the link between these behaviours
- Body language, language and words associated with assertiveness
- How to use different assertive skills and behavious and how to adapt them to different situations
- How to demonstrate confident communication
- Using controlled responses and not a gut reaction
Assertiveness and Relationships with others
- Understanding where gut reactions and unconscious reactions come from
- Understanding how our reactions can drive aggressive and passive behaviours in others
- Looking at your own style of communication and that of others to understand how to reduce conflict
- Asking for what you need and want with confidence
- Dealing with confrontation and challenges
Different Ways of Being Assertive
- Bill of rights – What is this and what does it mean?
- Broken Record
- I statements
- Power Words
- Giving feedback
If you opt to have this course delivered in-house, the content above can be tweaked and changed to ensure the course meets your specific needs.
The reviews below are submitted by past delegates. If you would like to see more then please get in touch. We can pull together some feedback from our evaluation forms to help you make a more informed decision about this course.
The course was really interesting and full of really useful, practical tips that I can use both in my professional life and in my personal life. Lynne, the trainer, was interested in my work and used Read More
-Steph – 11th February 2020 – Assertiveness Skills Training Course
I found the course very helpful and informative. I have taken a lot of useful information and tools away with me that I can now put into practice.
-Jessika Dalby-Randall – 10th February 2020 – Assertiveness Skills Training Course
I was very impressed with the course. It was professional, well organised and the location at the Clayton Hotel was excellent as were the staff. Tracey Mountain, the trainer, was also excellent. Read More
-Catherine Thomas – 7th February 2020 – Assertiveness Skills Training Course
I really enjoyed the Assertiveness course so much. Tracey Mountain made the course interesting and it was great to understand how to be assertive in an work or home environment.
-Rebecca Stone – 6th February 2020 – Assertiveness Skills Training Course
Fantastic training, based on the attendees specific challenges and we were provided with lots of practical applications to take away and use. Many thanks
-Bridie Jackson – 13th January 2020 – Assertiveness Skills Training Course
Great trainer and great course.
-Vicky Hardwick – 16th December 2019 – Assertiveness Skills Training Course
I found the course very useful and Lynn was an excellent trainer – I will hopefully put some of the tips to use in both my work and home life thank you.
-helen lynagh – 12th December 2019 – Assertiveness Skills Training Course
Really enjoyed the course, small group which was perfect as it allowed open discussions. Would certainly recommend.
-Katie Lees – 15th November 2019 – Assertiveness Skills Training Course
I thoroughly enjoyed this course. It was moulded to suit myself and another colleague on the course. I learned a lot about assertiveness and how to use those skills within my work place. I received a Read More
-Laura Elliott – 23rd September 2019 – Assertiveness Skills Training Course
I thoroughly enjoyed my assertiveness skills training. Having had no previous training I was fascinated from start to finish, having not quite realised that ‘assertiveness’ is a skill we can all Read More
-Debbie Spauls – 30th August 2019 – Assertiveness Skills Training Course
i had a lovely day on the Course, the facilitator was courteous and a pleasure to deal with. My own opinion would be that it would have been great to have gotten some “General Phrases” to be used Read More
-Margaret Mullins – 7th August 2019 – Assertiveness Skills Training Course
Response from Revolution Learning and Development Ltd
Thank you, Margaret, for taking some time to write a review. Your feedback is incredibly useful. I will discuss the points about building in some general phrases to use during the course – this is a really good piece of feedback and something we will definitely act on. We do provide very detailed course materials, but for the same reason we don’t use PowerPoint, we don’t want to feel that we are just reading from the workbook. We’ll look at how we can get those phrases out of the workbook and into some kind of exercise maybe.
Thank you once again for your review and your feedback.
David – Managing Director
Very useful information taken away from this course.
The group was very small which meant our trainer Lynne was able to relate the course to our personal experiences which we had explained to her Read More
-Stacey – 26th June 2019 – Assertiveness Skills Training Course
This was quite possibly one of the most useful courses I’ve attended in a number of years. I was able to take several practical tools that I learnt from the course that I’ll be able to apply next time Read More
-Carys Hedd Paschalis – 9th May 2019 – Assertiveness Skills Training Course
Our course with Lyndsey was fantastic. The course was so much more useful and fascinating than I could have imagined; and the trainer Lyndsey tailored it specifically for my needs. I absolutely would Read More
-Louie – 8th May 2019 – Assertiveness Skills Training Course
Great atmosphere and both instructors Lynne/Andrew were very engaging and knowledgeable. Would recommend them and the company to others.
-James Bramwell – 8th May 2019 – Assertiveness Skills Training Course
I didn’t think this course would help as I thought I was already assertive, but I was wrong.
The course opened my eyes to what it really meant to be assertive and the tools we looked at were really Read More
-Alan Bramwell – 1st May 2019 – Assertiveness Skills Training Course
Didn’t think I needed this course. I was asked to go by my boss but I actually learned a few things and it made me think about how I came across to other people at work. Thank you for your help
-George Pallister – 12th March 2019 – Assertiveness Skills Training Course
I had a really good experience on this course as it helped me with a real situation that I was facing with someone at work.
The small group meant that we could talk about our own scenarios and I felt Read More
-Sarah Goddard – 24th February 2019 – Assertiveness Skills Training Course
I thought the course was excellent. I was looking for some ways to work better with someone at work and the trainer gave me some great advice to help with this. Thank you.
-Tony Ambrose – 24th October 2018 – Assertiveness Skills Training Course
I was looking for some tips to help communicate better in meetings. The course gave me lots of useful advice about preparing for discussions and also helping me to see that what I had to say wasn’t Read More
-Geraldine Sawyer – 13th February 2018 – Assertiveness Skills Training Course
I really enjoyed the course and found the breaking down of the term Assertiveness useful as I now fully understand all of the aspects of Assertiveness.
-B collins, NHS Leicester City – 19th November 2014 – Assertiveness Skills Training Course
Enjoyed the course. Very interactive and very interesting. I will use what i have learnt today back in the workplace immediately.
-K Darby, St Jude Medical – 22nd July 2014 – Assertiveness Skills Training Course
Really interesting and I have learnt new skills on coping with situations that I struggle with at the minute.
-Really interesting – 6th April 2014 – Assertiveness Skills Training Course
Enjoyed my training very much. I feel I have learnt some useful skills and tools for improving team leadership and assertiveness.
-R Lingwood. First On Scene – 6th April 2014 – Assertiveness Skills Training Course
Very good. One of the best training courses and trainers I’ve been too.
-M Gibbon from EMIS – 21st February 2013 – Assertiveness Skills Training Course
Can’t fault the trainer, had in depth knowledge of the subject demonstrated by his ability to handle comments and questions by delegates.
-M George, EMIS – 20th February 2013 – Assertiveness Skills Training Course