Do you want to embed a customer service culture in your business and have a clear strategy to deliver it?
Our Building a Customer Service Strategy Training Course will provide your organisation with the skills and approaches needed to develop and embed a customer service strategy that delivers. The course will help you to understand why having a customer service strategy is vital to business success, examine how you currently do things and how to build your strategy and engage everyone in it.
This Building a Customer Service Strategy Training Course is delivered in-house just for your business. We deliver the course as a face to face course and a live virtual online course.
This Building a Customer Service Strategy Training Course provides the skills and approaches to put together a customer service strategy that delivers and how to engage those in the organisation who will need to deliver it.
Those who attend this Building a Customer Service Strategy Training Course will:
Here's what we cover in our Building a Customer Service Strategy Training Course:
Current Customer Perceptions
What Makes Customers Loyal
Building the Strategy
Pre-empting Resistance and Challenges
Setting and Measuring Organisational Goals
This course is for anyone who has responsibility for customer service in their business and the strategy that describes how you deliver it.
If you want to:
Then this building a customer service strategy course is for you.
The course is suitable for people of all levels and in all roles and industries.
A 1 day online live virtual training course with one of our highly experienced customer service strategy trainers. You also get:
For any business to be successful it needs to have a customer service culture embedded into it. This culture should be top down and strive to deliver exceptional service at every interaction with a customer. The strategy sets out the key objectives and steps that everyone in your business will take to deliver a great level of service.
Most successful companies have one. Without a strategy and standards, it becomes much harder to communicate your expectations to those who are responsible for interacting and engaging with your customers
We will begin the process of doing this in the course. We will give you the structure and components of the strategy and what you might put into it. We can develop and write your strategy outside of the course on a consultancy basis. Just Contact Us for an initial discussion on how we can help.
Yes. We have lots of articles about customer service in the customer service section of our blog.
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