Building a Customer Service Strategy Training Course

This Building a Customer Service Strategy Training Course provides the skills and approaches to put together a customer service strategy that delivers and how to engage those in the organisation who will need to deliver it.

Those who attend this Building a Customer Service Strategy Training Course will:

• Know how to develop a culture where exceptional customer service is at its core
• Be able to define service standards and communicate these to the business
• Know how to develop a customer service strategy document
• Know how to engage people in the strategy and motivate people to achieve the standards
• Be able to monitor the progress made and maintain service standards

Here’s what we cover in our Building a Customer Service Strategy Training Course:

Current Customer Perceptions

• What customers currently think of the business?
• How to find out what customers currently think?
• Building brand awareness

The Vision

• How do you want customers to describe your brand/business?
• What does exceptional customer service look like in your industry/business?
• What are your competitors doing?
• Identifying the gap between current reality and the vision

What Makes Customers Loyal

• Customer phycology
• What drives loyalty and motivation?
• How do people choose who to buy from?

Building the Strategy

• Developing objectives to achieve the vision
• Identifying quick wins and longer-term goals and objectives
• Planning how to achieve the objectives (the steps and actions)
• Documenting the plan in a way that is easily communicated
• Planning how to communicate to gain maximum engagement and make people feel excited about the plan

Pre-empting Resistance and Challenges

• Identifying what the challenges to the strategy might be
• Answering the challenges
• Developing support mechanisms for those who worry about the courses of action

Setting and Measuring Organisational Goals

• Breaking the strategy down into departmental and team goals and objectives
• Ensuring everyone understands the bigger picture
• Keeping things on track and how to deal with the things that go wrong
• Measuring the progress and communicating the results

We can deliver this Building a Customer Service Strategy training course in-house to a group of up to 12 people at your organisation anywhere in the UK

We can tweak the course content to align it closer to your business needs.  The course will be delivered by one of our professional hand picked trainers who will provide the skills and knowledge and allow plenty of time to practice the skills.  They will also ensure that everyone leaves with an action plan that details what they will do next.

To find out more about having a Building a Customer Service Strategy training course delivered, fill in the form below and we’ll get back to you.  Be sure to tell us what course you are looking for and in what location.  Alternatively you can call us on 03333 444575.

The reviews below are submitted by past delegates. If you would like to see more then please get in touch. We can pull together some feedback from our evaluation forms to help you make a more informed decision about this course.

Download a copy of the Building a Customer Service Strategy training course overview by clicking here.