Building a Customer Service Strategy Training Course

Our one day Building a Customer Service Strategy training course will help you and your business to develop and embed a customer service strategy.

Building a Customer Service Strategy training course
Course Delivery Options

For Your Team
Delivered as a virtual online course or at your business
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Course Overview

Here’s all of the details you need about our Building a Customer Service Strategy training course. Click the tabs below to see more details. We’re here to help if you have any other questions. You can see all of the ways to get in touch on our contact us page.

This Building a Customer Service Strategy Training Course provides the skills and approaches to put together a customer service strategy that delivers and how to engage those in the organisation who will need to deliver it.

Those who attend this Building a Customer Service Strategy Training Course will:

  • Know how to develop a culture where exceptional customer service is at its core
  • Be able to define service standards and communicate these to the business
  • Know how to develop a customer service strategy document
  • Know how to engage people in the strategy and motivate people to achieve the standards
  • Be able to monitor the progress made and maintain service standards

Here’s what we cover in our Building a Customer Service Strategy Training Course:

Current Customer Perceptions

  • What customers currently think of the business?
  • How to find out what customers currently think?
  • Building brand awareness

The Vision

  • How do you want customers to describe your brand/business?
  • What does exceptional customer service look like in your industry/business?
  • What are your competitors doing?
  • Identifying the gap between current reality and the vision

What Makes Customers Loyal

  • Customer phycology
  • What drives loyalty and motivation?
  • How do people choose who to buy from?

Building the Strategy

  • Developing objectives to achieve the vision
  • Identifying quick wins and longer-term goals and objectives
  • Planning how to achieve the objectives (the steps and actions)
  • Documenting the plan in a way that is easily communicated
  • Planning how to communicate to gain maximum engagement and make people feel excited about the plan

Pre-empting Resistance and Challenges

  • Identifying what the challenges to the strategy might be
  • Answering the challenges
  • Developing support mechanisms for those who worry about the courses of action

Setting and Measuring Organisational Goals

  • Breaking the strategy down into departmental and team goals and objectives
  • Ensuring everyone understands the bigger picture
  • Keeping things on track and how to deal with the things that go wrong
  • Measuring the progress and communicating the results

Download a copy of the Online Building a Customer Service Strategy course overview by clicking here

Bring This Course In-House

We can deliver this Building a Customer Service Strategy training course as an in-house course for your business. We can deliver this as either a virtual online course or in person at your organisation. To find out more about how in-house delivery works and to get a quote, click below.
In-House Course Details
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