Call Centre Management Training Course

Our two day Call Centre Management training course will help take the stress out of managing a busy call centre by providing you with lots of tips and techniques.

Call Centre Management training course
Course Delivery Options

Public Open Course
Delivered as a virtual online course
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For Your Team
Delivered as a virtual online course or at your business
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Course Overview

Here’s all of the details you need about our Call Centre Management training course. Click the tabs below to see more details. We’re here to help if you have any other questions. You can see all of the ways to get in touch on our contact us page.

Call Centres are a busy place, you’ll know this if you work in one now. For that reason Managing in a call centre means you will be as busy as anyone in your environment.

Our two-day Call Centre Management Training Course is designed to give the managers within a call centre with the skills and techniques to manage effectively in this very specific environment.

We look at how to manage the time that you have available effectively, develop the skills of your team, motivate yourself and your team members and deal with issues quickly that need your immediate attention.

The day is highly interactive providing ample time to put the skills into practice using a range of simulations and skills practice sessions.

Those who attend this Call Centre Management Training Course will:

  • Be able to effectively plan their day, leaving contingency time for issues that crop up
  • Know how to generate a sense of ownership from the team reducing reliance on the manager
  • Be able to deal with HR issues with confidence
  • Understand a range of tools and techniques that will help with managing time, planning and resource management
  • Be able to generate buy-in to change and manage the change process effectively.

Some of the core skills that we cover in this Call Centre Management Training Course are:

Time Management
Coaching
Using Management Information effectively
Dealing with conflict and HR issues
Problem Solving and Decision Making
Change Management
Planning and Resource Management

Download a copy of the Online Call Centre Management course overview by

Public Open Course

Our Call Centre Management course is run as an open course. The course is delivered as an online virtual training course.

The course is fun and interactive with plenty of opportunity to practice the skills from the course.

Live Online Virtual
£195 + VAT per person
Group discounts available
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Bring This Course In-House

We can deliver this Call Centre Management training course as an in-house course for your business. We can deliver this as either a virtual online course or in person at your organisation. To find out more about how in-house delivery works and to get a quote, click below.
In-House Course Details
Reviews

The reviews below are submitted by past delegates who have attended our Call Centre Management training course. If you would like to see more then please get in touch. We can pull together some feedback from our evaluation forms to help you make a more informed decision about this course.