We want your booking with us to run as smoothly as possible. In order to provide a great level of service to all of our clients and delegates, we have some terms and conditions that you will need to agree to when booking. These terms and conditions offer a level of protection to both you and our business.
How to Book
Please ensure you have read, understood and accepted the Conditions of Booking before you submit a booking. By placing a booking you will be deemed to have read, understood and accepted them, therefore entering into a contract.
To make a booking (or to confirm a provisional booking) please use the live booking system on our website or call 03333 444575.
Once this form is received and processed and you receive a booking email from us, your booking in then classed as a confirmed booking and the terms and conditions below apply. By completing this form you are entering into a contract with us.
Although your booking will be classed as confirmed on receipt of this form, your space(s) on the course you have selected will be provisional until payment has been received.
Cancellation charges apply should you decide to cancel, whether or not payment has been received. All courses become non transferable, cancellable or refundable when there are 14 days or less to the course date.
Methods of Payment
Payment of the course fees must be made in advance and should be made at the time of placing a booking or immediately after receiving an invoice.
Payment can be made by cheque payable to Revolution Learning and Development Ltd, by credit/debit card or bank transfer. Please call us on 03333 444575 to provide your card details or obtain our bank account information
All invoices are due for immediate payment and must reach us by the course date. Late payments may incur a late payment charge of 10% and you may forfeit your space(s) on the course. Invoices will be sent a minimum of 14 days before the course start date. If payment cannot be made within this timescale you must contact us in writing to let us know.
Where an invoice becomes substantially late, we reserve the right to pass your account to a debt collection agency. When we do this, the agency will add fees and charges to the invoice which will become your responsibility to pay.
Where bookings are made from a private email address (i.e. yahoo, gmail etc), the booking will need to be secured by providing credit/debit card details to us. A form will be emailed to you shortly after booking.
All payments quoted are exclusive of VAT unless otherwise stated, which is applicable at the standard rate.
Whether or not course fees have been paid, cancellation fees will apply once the booking has been processed.
Bookings can only be cancelled by completing the cancellation form in the my account section of the website..
- Cancellations within 14 days of the training start date will be charged the full course fee.
- Cancellations within 15 – 20 days of the training start date will be charged 50% of the course fee.
- Cancellations within 21 – 30 days of the training start date will be charged 25% of the course fee.
- Cancellations more than 30 days in advance of the course will incur no charge.
No shows on the day without any notice will be classed as cancelling on the day.
Once an invoice has been raised and sent, this will become payable under all circumstances. To ensure a consistent service is provided to all, this is non-negotiable.
It is possible to substitute an alternative delegate on any place booked at no additional cost.
A confirmed booking may be transferred to another of Revolution Learning and Development Ltd’s courses, availability permitting, providing that there is more that 14 days before the course date and the new course takes place within three months of the date originally booked. Revolution Learning and Development Ltd is not obliged to ensure suitable alternatives are available.
Requests to transfer should be made in writing by post or email.
- Transfers are not permitted within 14 days or less of the training course start date
- Transfers made within 15 – 20 days of the training start date will be charged 25% of the course fee.
- Transfers made within 21 – 30 days of the training start date will be charged 15% of the course fee.
Any such fees due will revert to a cancellation fee in respect of the original booking if the transferred booking is subsequently cancelled.
A booking can only be transferred on one occasion. Subsequent transfers will be treated as cancellations.
Course Content and Programme Schedule
Revolution Learning and Development Ltd reserves the right to alter the advertised schedule of courses, which may include cancellation of a course.
All advertised programmes require a minimum number of bookings to be placed on each course. Where this number is not reached, we may choose to cancel the course. Where Revolution Learning and Development Ltd cancels a course, individuals with confirmed bookings on that course will be offered alternative dates. If none can be provided then a full refund will be given. If we need to cancel a course then 14 days notice will be provided.
Revolution Learning and Development Ltd reserves the right to alter or amend the advertised content of any course without notice in order to continuously provide a high quality service or due to circumstances beyond our control.
Revolution Learning and Development reserve the right to change the venue from that originally advertised by providing 14 days notice.
Revolution Learning and Development Ltd will not be liable for any losses or expenses, including consequential, arising from any such alterations or amendments to the programme content and schedule including cancellation.
Acceptable Use of Facilities
In placing a booking you agree to abide by Revolution Learning and Development Ltd’s Acceptable Use Policy relating to the use of Revolution Learning and Development Ltd’s facilities. This policy requires the following:
- None of Revolution Learning and Development Ltd’s facilities may be used to locate, display or transmit any material which is illegal or offensive,
- No software may be downloaded or installed on any of Revolution Learning and Development Ltd’s computing equipment unless under the explicit direction of the Revolution Learning and Development Ltd Trainer,
- No data may be imported which has not been checked for viruses and which is not under the explicit direction of the Revolution Learning and Development Ltd Trainer,
- No food and drink may be brought into the training rooms.
Revolution Learning and Development Ltd’s premises are non-smoking and all delegates are required to adhere to this policy.
Revolution Learning and Development Ltd reserves the right to refuse access to its facilities and premises where there is reason to believe that a delegate is in breach of these conditions or where a delegate uses threatening, bullying, harassing or disruptive behaviour. Revolution Learning and Development Ltd will not be liable for any losses or expense (including course fees and consequential damages) incurred by a delegate arising from such an exclusion.
These terms and conditions were last updated on the 22nd of Sept 17.