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Our one day Customer Service Skills Training Course in Exeter will provide tips and ideas to deliver brilliant service to customers.

customer service training course

Our one day Customer Service Training Course in Exeter will provide lots of tips and ideas to provide brilliant service to your customers..

Find out how to deliver a positive customer experience to customers of your business. Learn how to generate customer loyalty and positive word of mouth about your business.

Course Delivery Options
Open Course

Our Customer Service Skills Training Course is delivered as an open training course in Exeter.

See below for more details and the schedule.

In-House

Great News! We can deliver our Customer Service Skills Training Course on-site at your business in Exeter.

See below for details.

Bespoke Design

Need something a bit more specific? Let us work with you to design a Bespoke Customer Service Skills Training Course for you.

See below for more details and how to get started.

Open Course Dates

Our Customer Service Skills Training Course is delivered as an open course in Exeter. The course is fun and interactive with plenty of opportunity to try the skills needed to provide great customer service

Courses Cost:

  • 1 Delegate – £249.00 + VAT
  • 2 Delegates – £236.55 + VAT per delegate
  • 3+ Delegates – £211.65 + VAT per delegate

Includes lunch, refreshments and a delegate workbook to take away. 

 Time: Courses run 9.30am until 4.30pm.

Venue: Courses run from the Mercure Hotel in Exeter.

To book, click on a date below, select the number of spaces then click Add to Booking

You won’t be asked to make payment now. We’ll send an invoice to you around 14 days before the course date.

September

26Sep9:30 am4:30 pmCustomer Service Skills Training Course in Exeter

November

07Nov9:30 am4:30 pmCustomer Service Skills Training Course in Exeter

December

19Dec9:30 am4:30 pmCustomer Service Skills Training Course in Exeter

January

30Jan9:30 am4:30 pmCustomer Service Skills Training Course in Exeter

Click a Tab, Get More Details

Here’s all of the details you need about our customer service skills training course in Exeter. We’re here to help if you have any other questions. You can see all of the ways to get in touch here.

In this Customer Service Skills Training Course we will investigate what good customer service is, how you define it and what you can do to deliver brilliant customer service. They are the most important thing to any business and looking after them is paramount.

Those who attend this Customer Service Skills Training Course in Exeter will have:

  • Enhanced your self awareness of customer service skills
  • A greater understanding of customer expectations, perceptions and needs
  • Learnt techniques and structures to consistently deliver exceptional customer services
  • Increased your confidence and communication skills
  • Started the process of considering customer service strategies to apply with your own customers

Here’s what we cover in our Customer Service Training Course:

What is ‘World Class’ Customer Service?

  • What does world class customer service look like
  • Who is currently delivering world class service and what can we learn

Service Expectations

  • What do our customers expect and why
  • What happens if we fall short of expectations

Communication Skills

  • What are the skills that are necessary to deliver world class service
  • Questioning, listening and building rapport with customers

Your Behaviour With Customers

  • Understanding how your behaviour can impact on your relationship with the customer
  • Using and Demonstrating empathy with customers

If you opt to have this course delivered in-house, the content above can be tweaked and changed to ensure the course meets your specific needs.

We can deliver this customer service skills training course in-house to a group of up to 12 people at your organisation in Exeter.

We can tweak the course content to align it closer to your business needs.  The course will be delivered by one of our professional hand picked trainers who will provide the skills and knowledge and allow plenty of time to practice the skills.  They will also ensure that everyone leaves with an action plan that details what they will do next.

To find out more about having a customer service skills training course delivered in Exeter, fill in the form below and we’ll get back to you.  Be sure to tell us what course you are looking for and in what location.  Alternatively you can call us on 03333 444575.

The reviews below are submitted by past delegates. If you would like to see more then please get in touch. We can pull together some feedback from our evaluation forms to help you make a more informed decision about this course.

5
5.0 rating
5 out of 5 stars (based on 5 reviews)
Excellent100%
Very good0%
Average0%
Poor0%
Terrible0%

Useful Course

5.0 rating
14th June 2017

Our team got some really good ideas. Really cleverly done in that we thought we would just be told what to do, but Andrew asked us lots of questions and helped us to decide for ourselves what we should do. He also gave us useful ideas to throw into the mix.
We have seen instant results in our customer feedback.
Thanks for the course and the help.

Alan Waring

Great Course

5.0 rating
11th April 2017

I learnt a lot on this session. It made me think about my attitude and behaviour when I speak to customers. I’ve used some of the skills and ideas already and they have helped a lot. Thanks again for a great gourse

Janine Redmond

Customer Service Training Course

5.0 rating
30th November 2016

Very good course!

Darren Ward, Horton Automatics

Fantastic Course

5.0 rating
6th April 2014

The course was fantastic and very informative. The subject was covered brilliantly and liked how other topics were brought in to show they could be used under this subject. Everyone was involved and contributing

S Dyke, Hospital Innovations Ltd

Best Session I've Been On

5.0 rating
6th April 2014

This was by for the best session I have been on. The content was valid and more than reading off a PowerPoint presentation. The tasks met the needs of all of the different learning styles

S Francis, Hospital Innovations Ltd

Download a copy of the assertiveness skills training course overview by clicking here.

Our Approach
No PowerPoint

Yes, you read that right! We’ve removed PowerPoint from this and many of our other courses.

Instead we opt for more creative ways to deliver course content and create more discussions in our courses.

Less Theory, More Practical

We don’t spend time on theory. We’ll introduce it but focus more attention on practical tools and ideas that you can actually take away and use.

We’ll provide the theory in your course materials to take away with you.

Clear Pricing

Our pricing is clear. You’ll see the exact price of our open training courses on our site.

We’ll quote an all-inclusive price for in-house and bespoke work. You won’t pay a penny more than we quote you for your course.

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