Customer Service Skills Training Course in Norwich

Do you want to delight your customers and keep them coming back to your business again and again?

Our Customer Service Skills Training Course in Norwich will help you and your organisation stand out in the market and create loyal customers by showing you how to deliver a great customer experience.

Our Customer Service training course is delivered as an open course in Norwich, online or at your business location. We deliver the course as a face to face course and a live virtual online course.

Customer Service Skills Training Course in Norwich
Interactive Sessions
We'll help you put the tools and approaches from your Customer Service course into practice
Practical Tools

Learn how to 'wow' your customers and turn them into loyal customers for your business
CPD Accredited

Accredited by the CPD Standards Office and equates to 6.4 units of CPD

Customer Service Skills Course Norwich - Details

Course Overview
Who Should Attend?
What You Get
FAQ's
Accreditation
Reviews

Course Aim

Our one day Customer Service Training Course in Norwich will provide you with lots of tips and ideas to provide brilliant service to your customers.

Find out how to deliver a positive customer experience to customers of your business. Learn how to generate customer loyalty and positive word of mouth about your business.

This Customer Service Training Course will investigate what good customer service is, how you define it and what you can do to deliver brilliant customer service. They are the most important thing to any business and looking after them is paramount.

Course Objectives

By attending this Customer Service Skills course you will have:
  • Enhanced your self awareness of customer service skills
  • A greater understanding of customer expectations, perceptions and needs
  • Learnt techniques and structures to consistently deliver exceptional customer services
  • Increased your confidence and communication skills
  • Started the process of considering customer service strategies to apply with your own customers
Customer Service Skills Tip
Build rapport with the customer. This will ease communication, building trust and lower any barriers

Course Content

Here's what we cover in our Customer Service Skills training course in Norwich
Here's what we cover in our Customer Service Training Course:What is ‘World Class’ Customer Service?
  • What does world class customer service look like
  • Who is currently delivering world-class service and what can we learn
Service Expectations
  • What do your customers expect and why
  • What happens you fall short of expectations
Communication Skills
  • What are the skills that are necessary to deliver world-class service
  • Questioning, listening and building rapport with customers
Your Behaviour With Customers
  • Understanding how your behaviour can impact on your relationship with the customer
  • Using and Demonstrating empathy with customers
When you bring this course in-house, the content above can be tweaked and changed to meet the needs of your team.

Who Should Attend our Customer Service Skills Training Course?

This customer service skills training course is for anyone who has a responsibility for delivering customer service or customer care. This could be to internal and external customers and across any channel.If you want to:
  • Know how to provide a positive customer experience
  • Generate loyal customers who will promote your company or brand
  • Increase revenue
  • Know how to deliver great service across all of your customer service channels
  • Know how to reduce complains and turn any complaints that you do get into a positive experience
  • Make your customer service role more enjoyable
Then this customer service course is for you.The course is suitable for people of all levels and in all roles and industries.

Online Training Courses

A 1 day online live virtual training course with one of our highly experienced Customer Service Skills trainers. You also get:

  • A highly interactive online experience
  • Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
  • A digital copy of the course materials from the course
  • A digital course certificate

In-Person Open Courses

A 1 day training course in one of our comfortable venues with one of our highly experienced Customer Service Skills trainers. You also get

  • Refreshments throughout the day and lunch
  • Course materials to take away
  • A course certificate
  • Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer

In-Person In-House

A 1 day training course with one of our highly experienced trainers at your location. You also get

  • Course materials for each delegate to take away
  • A course certificate
  • Reporting on delegate evaluation
  • Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
Who Delivers Your Customer Service Skills Training Courses?
Our Customer Service Skills courses are delivered by our friendly and highly experienced trainers. We live and breathe what we talk about in these sessions as we use most of the tools and techniques ourselves on a daily bases and bring this real-world experience into the session and the examples that we use.
What is Customer Service and Customer Experience?
Customer service is often defined as the things we do to service a customer request efficiently and and effectively. Customer experience how the customer feels as a result of interacting with you and your organisation. It's the experience that they remember and what generated loyal customers.
Will This Course Be Applicable to My Role?
The course is suitable for anyone who works in a customer facing role whether that be a face to face, on the telephone or via email and chat.
How Do I Know If I Need a Customer Service Course?
It's always great to have a refresh and to look at new ideas on how to improve experience. Customer expectations change all of the tome and we are constantly researching the best possible approaches to deliver great service. You may want to consider looking at any current data that you have as this will help determine whether a customer service course is right for you.
Do You Have Any Customer Service Skills Articles I Can Read?
Yes. We have lots of articles about Customer Service Skills in the Customer Service Skills section of our blog.
Our Customer Service Skills training course is accredited by the CPD Standards Office. This demonstrates our commitment to quality and industry best practices and you can be sure that the course you receive has been assessed to ensure it meets its objectives.

This course equates to 6.4 hours of CPD. After completing the course you will receive your CPD certificate and learning path document as record of your attendance.

Here are the most recent reviews that have been left for our Customer Service Skills Training Course. If you would like to see more detailed reviews then please get in touch and we can pull some data from our course evaluations together for you.

See All Reviews

Open Courses
Bring In-House
Offers
How would you like to attend our Customer Service Skills Training Course?
In-Person
Online
Want a Discount?
1 Delegate
£249.00 + VAT
2 Delegates
£236.55 + VAT
3 + Delegates
£211.65 + VAT
You can attend our Customer Service Skills training course in Norwich for an interactive in-person learning experience.
Price per delegate. Includes refreshments, lunch and course materials.

Location Details

Our Customer Service Skills Training Course in Norwich is delivered from the Mercure Hotel.

The venue is located on the outskirts of Norwich towards the airport, about 20 minutes by car from the city centre and Norwich station.

The venue has comfortable meeting rooms with natural light. Refreshments are available throughout the day from the delegate breakout area and a buffet lunch will be provided.

Ample free parking is available on-site.

We may substitute this venue. Where we do, the venue will be located in Norwich city centre or a short distance from this venue.

1 Delegate
£195.00 + VAT
2 Delegates
£185.25 + VAT
3 + Delegates
£165.75 + VAT
Join our live online virtual Customer Service Skills training course from work or home for an interactive online learning experience.
Price per delegate and includes multiple person discounts.
When would you like to attend our online Customer Service Skills training course? Pick a date below and click to book.
Bring this Customer Service Skills training course in-house and train your team together at the same time.
  • Delivered online or in person at your business premises
  • Course content can be tailored to your specific requirements

Complete the form below to get a personalised quote from a member of our team.

Spring Sale

Book onto any online training taking place before 30th June 2021 and get each space for just £97.

Just use the code SPRING2021 in the booking form

Terms and conditions apply. Cannot be used in conjunction with any other offer.
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Our Approach

No PowerPoint
Yes, you read that right! We’ve removed PowerPoint from our face to face training courses.

Instead we opt for more creative ways to deliver course content and create more discussions in our courses.
Always Interactive
No matter how you attend your course, we will alway ensure it's interactive and engaging.

Our courses are designed specially for the delivery method to ensure we maximise the tools available.
Less Theory, More Practical
We don’t spend time on theory. We’ll introduce it but focus more attention on practical tools and ideas that you can actually take away and use.

We’ll provide the theory in your course materials to take away with you.
Clear Pricing
Our pricing is clear. You’ll see the exact price of our open training courses on our site where these are available.

We’ll quote an all-inclusive price for in-house and bespoke work. You won’t pay a penny more than we quote you.

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Revolution Learning and Development Ltd
3 Balkerne House, Balkerne Passage
Colchester
Essex, CO1 1PA, UK

03333 444575 
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