Do you want to be more confident when dealing with difficult people and have a toolkit to apply to different situations?
Our Dealing With Difficult People Training Course will help you to understand how to approach someone who you see as difficult and how to have an effective conversation with them to change the behaviour. The course will help you understand why we see some people as difficult and how to improve our relationships with them.
This Dealing With Difficult People training course is delivered as a scheduled open online training course or in-house just for your business. We deliver the course as a face to face course and a live virtual online course.
Our Dealing With Difficult People training course looks at what makes people difficult, our relationships with them and, when the time comes, how to have those difficult conversations with them.
Working with or leading someone who you see as difficult can be tricky. It can be daunting knowing you may have to have a conversation with them, just in case they react in a negative way.
Maybe the difficult person isn’t someone you work with. It might be a customer or client or even a friend or member of your family.
Knowing how to approach someone you see as difficult and having an effective conversation can be the make or break between a good or bad relationship.
By attending this Dealing With Difficult People Training Course you will:
Here is what we cover in our Dealing With Difficult People training course:
What is Difficult Behaviour?
Attitude and Behaviour
Our Personality and Relationships with Others
Dealing with the Behaviour
Skills Practice and Action Planning
When you bring this course in-house, the content above can be tweaked and changed to meet the needs of your team.
This dealing with difficult people training course is for anyone who has a person our people they find difficult to deal with and is looking for a toolkit to help deal with and communicate more effectively with these difficult people.
If you want to:
Then this dealing with difficult people course is for you.
The course is suitable for people of all levels and in all roles and industries.
A 1 day online live virtual training course with one of our highly experienced behavioural change trainers. You also get:
A 1 day training course with one of our highly experienced trainers at your location or online. You also get
A difficult person is anyone whose behaviour you find tricky to deal with. This might be someone who is aggressive, argumentative, negative, demanding or any other type of behaviour that you typically avoid.
Many people just avoid those who demonstrate behaviours that we find difficult to deal with. This doesn't solve the problem and for some, especially those that are in leadership or management positions, this behaviour cannot be ignored.
We try to provide enough opportunity for each delegate to talk about specific behaviours that they are facing. The tools that we look at though can be used with any type of behaviour.
Yes. We have lots of articles about dealing with difficult people in the dealing with behaviour section of our blog.
Our Online Dealing With Difficult People course is an interactive live virtual course. The content remains the same but the delivery and approach has been re-imagined for the virtual environment. Our online training courses are delivered by Zoom.
We can also deliver this Dealing With Difficult People course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.
Here are the most recent reviews that have been left for our Dealing With Difficult People Training Course. If you would like to see more detailed reviews then please get in touch and we can pull some data from our course evaluations together for you.
Complete the form below to get a personalised quote from a member of our team.