In this Blog Post
Gone are the days when managers and leaders can sit in their office dealing with the day to day tasks they need to do and not taking note of what is happening outside.
Managers and leaders that do this tend to communicate with their team by email, delegate tasks by outlook and only talk to people when things go wrong.
By doing this they don't get to build effective relationships with the team and this can impact performance.
Management by Wandering Around (or Management by Walking Around) can be traced back to the executives of Hewlett-Packard in the 1970s and was described by Tom Peters in his book In search of Excellence. It shows that in order to get the best from people and really understand what is going on in the team, a manager or leader needs to walk around and talk to the team.
They need to work alongside the team members, asking questions about them and their work and offer help, support, feedback and coaching when needed.
Seems easy? Of course, it is, but often excuses such as 'there are more pressing things to do' are used. Using Management by Walking Around required the leader or manager to be disciplined and take time to do this.
Using Management by Walking Around improves your visibility as a manager or leader and give the team the perception that you are approachable. They are much more likely to approach you with issues and concerns rather than keep them to themselves. It builds trust and helps the leader learn more about the team and what's going on in the business. It increases motivation and productivity.
Here are some quick tips for making Management by Walking Around work:
To find out more about other leadership and management techniques why not take a look at our Leadership Training Courses. You can find out more information on our Leadership Skills Training Courses page here.