Managing Conflict Training Course

Our one day Managing Conflict training course will provide a toolkit to proactively avoid and manage conflict in the workplace.

Managing Conflict training course
Course Delivery Options

Public Open Course
Delivered as a virtual online course
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For Your Team
Delivered as a virtual online course or at your business
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Course Overview

Here’s all of the details you need about our Managing Conflict training course. Click the tabs below to see more details. We’re here to help if you have any other questions. You can see all of the ways to get in touch on our contact us page.

This Managing Conflict Training Course will provide managers and leaders with the skills and tools to manage conflict in the workplace.

The workshop investigates some of the common causes of conflict in the workplace and the types of conflict you may need to manage. It looks at a range of tools to help with managing conflict and ways to be more proactive to avoid conflict in the first place.

Those who attend this Managing Conflict Training Course will:

  • Be able to describe what conflict is and the typical causes of it
  • Understand the impact that conflict has on team performance and morale
  • Know a range of approaches to manage conflict and define their own current style and approach
  • Have developed their own toolkit to draw on to manage conflict
  • Have strategies to proactively identify conflict situations and address them before conflict occurs

Here’s what we cover in our Managing Conflict Training Course:

What is Conflict

  • Defining conflict – what is it/what does it look like?
  • What do we find difficult about dealing with conflict?
  • What are the common causes of conflict in the workplace?
  • What do you do now?

Why Deal with It?

  • What’s the impact on the individual, team and business of conflict?
  • What are the benefits of dealing with conflict?
  • What happens of you do nothing
  • What happens if it isn’t handled well?

Conflict Resolution Styles

  • Your current conflict resolution style (Thomas Kilman)
  • The different styles of conflict
  • Hot conflict/Cold conflict

Managing Conflict Toolkit

  • Further use of Kilmans Conflict Mode Instrument
  • Interest-Based Relational Approach
  • OK Corral
  • Influencing skills
  • Mediation skills
  • Dealing with Difficult People
  • Having difficult conversations

Being Pro-active

  • How to spot potential conflict
  • Dealing with conflict proactively

If you opt to have this course delivered in-house, the content above can be tweaked and changed to ensure the course meets your specific needs.

Download a copy of the Online Managing Conflict course overview by clicking here

Public Open Course

Our Managing Conflict course is run as an open course. The course is delivered as an online virtual training course.

The course is fun and interactive with plenty of opportunity to practice the skills from the course.

Live Online Virtual
£195 + VAT per person
Group discounts available
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Bring This Course In-House

We can deliver this Managing Conflict training course as an in-house course for your business. We can deliver this as either a virtual online course or in person at your organisation. To find out more about how in-house delivery works and to get a quote, click below.
In-House Course Details
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