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This Managing Conflict Training Course provides a toolkit to help proactively avoid and manage conflict in the workplace.

managing conflict training course

This Managing Conflict Training Course will introduce a range of skills, tools and approaches to manage conflict at work.

You will find out what the common causes of conflict are, tools to manage conflict and ways to be more proactive in reducing conflict from happening in the first place.

Course Delivery Options

Open Course

Our Managing Conflict Training Course is delivered as an open training course across the UK.

See below for more details and the schedule.

In-House

Great News! We can deliver our Managing Conflict Training Course at your business or any location you arrange anywhere in the UK.

See below for details.

Bespoke Design

Need something a bit more specific? Let us work with you to design a Bespoke Managing Conflict Training Course for you. See below for more details and how to get started.

The Course Aims

This Managing Conflict Training Course will provide managers and leaders with the skills and tools to manage conflict in the workplace.

The workshop investigates some of the common causes of conflict in the workplace and the types of conflict you may need to manage. It looks at a range of tools to help with managing conflict and ways to be more proactive to avoid conflict in the first place.

The Course Objectives

Those who attend this Managing Conflict Training Course will:

  • Be able to describe what conflict is and the typical causes of it
  • Understand the impact that conflict has on team performance and morale
  • Know a range of approaches to manage conflict and define their own current style and approach
  • Have developed their own toolkit to draw on to manage conflict
  • Have strategies to proactively identify conflict situations and address them before conflict occurs

Our Approach

No PowerPoint

Yes, you read that right! We’ve removed PowerPoint from this and many of our other courses.

Instead we opt for more creative ways to deliver course content and create more discussions in our courses.

Less Theory, More Practical

We don’t spend time on theory. We’ll introduce it but focus more attention on practical tools and ideas that you can actually take away and use.

We’ll provide the theory in your course materials to take away with you.

Clear Pricing

Our pricing is clear. You’ll see the exact price of our open training courses on our site.

We’ll quote an all-inclusive price for in-house and bespoke work. You won’t pay a penny more than we quote you for your course.

Click a Tab, Get More Details

Here’s all of the details you need about our managing conflict training course. We’re here to help if you have any other questions. You can see all of the ways to get in touch here.

Here’s what we cover in our Managing Conflict Training Course:

What is Conflict

  • Defining conflict – what is it/what does it look like?
  • What do we find difficult about dealing with conflict?
  • What are the common causes of conflict in the workplace?
  • What do you do now?

Why Deal with It?

  • What’s the impact on the individual, team and business of conflict?
  • What are the benefits of dealing with conflict?
  • What happens of you do nothing
  • What happens if it isn’t handled well?

Conflict Resolution Styles

  • Your current conflict resolution style (Thomas Kilman)
  • The different styles of conflict
  • Hot conflict/Cold conflict

Managing Conflict Toolkit

  • Further use of Kilmans Conflict Mode Instrument
  • Interest-Based Relational Approach
  • OK Corral
  • Influencing skills
  • Mediation skills
  • Dealing with Difficult People
  • Having difficult conversations

Being Pro-active

  • How to spot potential conflict
  • Dealing with conflict proactively

If you opt to have this course delivered in-house, the content above can be tweaked and changed to ensure the course meets your specific needs.

We can deliver this managing conflict training course in-house to a group of up to 12 people in your organisation.

We can tweak the course content to align it closer to your business needs.  The course will be delivered by one of our professional hand picked trainers who will provide the skills and knowledge and allow plenty of time to practice the skills.  They will also ensure that everyone leaves with an action plan that details what they will do next.

To find out more about having a managing conflict training course delivered in-house at your business, fill in the form below and we’ll get back to you.  Be sure to tell us what course you are looking for and in what location.  Alternatively you can call us on 03333 444575.

Our Managing Conflict Training Course is currently only available as an in-house course. See the in-house tab for more information.

The reviews below are submitted by past delegates. If you would like to see more then please get in touch. We can pull together some feedback from our evaluation forms to help you make a more informed decision about this course.

There are no current review to show.

Download a copy of the managing conflict training course overview by clicking here.

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