Online Assertiveness Skills Training Course

The aim of this Online Assertiveness Skills Training Course is to provide those that attend with the skills and approaches to communicate more confidently with others.

By understanding how to control emotions, attendees will understand how to have controlled conversations, demonstrate confidence and use these skills to build more effective relationships.

Along side this, the course will introduce practical tips and techniques to help build confidence and self-esteem. You will be able to share your experiences with others, learn more about your individual communication style and that of others to help you deal with and reduce conflict. You will also have plenty of opportunity to practice the skills in a safe and controlled environment.

Those who attend this Assertiveness Skills Training Course will:

• Be able to recognise Aggressive, Passive and Assertive behaviour
• Understand where being assertive fits into your basic rights
• Know how to adapt their style based on the situation they are in
• Have the confidence to challenge, push back, say no and ask for what they want without damaging relationships they have with others
• Know how to deal with confrontation and challenges in a confident manner
• Be able to apply the skills necessary to be more assertive

Here’s what we cover in our Online Assertiveness Skills Training Course:

What is Assertiveness?

• An introduction to what Assertiveness is and what it means
• Why be assertive?

Aggressive and Passive Behaviours

• Understanding what assertiveness is not
• Looking at gut reactions and controlled reactions
• Understanding the link between these behaviours
• Body language, language and words associated with assertiveness

Assertive Behaviour

• How to use different assertive skills and behavious and how to adapt them to different situations
• How to demonstrate confident communication
• Using controlled responses and not a gut reaction

Assertiveness and Relationships with others

• Understanding where gut reactions and unconscious reactions come from
• Understanding how our reactions can drive aggressive and passive behaviours in others
• Looking at your own style of communication and that of others to understand how to reduce conflict
• Asking for what you need and want with confidence
• Dealing with confrontation and challenges

Different Ways of Being Assertive

• Bill of rights – What is this and what does it mean?
• Broken Record
• I statements
• Power Words
• Giving feedback

Download a copy of the Online Assertiveness Skills course overview by clicking here.