Online Customer Service Skills Training Course
Our one day online Customer Service Skills training course will show you how to stand out in your market by providing a great customer experience.
In this online customer service skills training course, we will investigate what good customer service is, how you define it, and what you can do to deliver brilliant customer service. They are the most important thing to any business and looking after them is paramount.
Those who attend this Customer Service Skills Training Course will:
- Have enhanced self-awareness of customer service skills
- Have a greater understanding of customer expectations, perceptions and needs
- Learn techniques and structures to consistently deliver exceptional customer services
- Have increased your confidence and communication skills
What is ‘World Class’ Customer Service?
- What does world-class customer service look like
- Who is currently delivering world-class service and what can we learn
- What do our customers expect and why
- What happens if we fall short of expectations
- What are the skills that are necessary to deliver world-class service
- Questioning, listening and building rapport with customers
Your Behaviour With Customers
- Understanding how your behaviour can impact on your relationship with the customer
- Using and Demonstrating empathy with customers
£195.00 + VAT
£185.25 + VAT
3 + Delegates
£165.75 + VAT
9.30am to 4.00pm
Price per delegate. Includes delegate course materials.
You can see the full schedule of open courses that we deliver by clicking here.
The reviews below are submitted by past delegates who have attended our Online Customer Service Skills training course. If you would like to see more then please get in touch. We can pull together some feedback from our evaluation forms to help you make a more informed decision about this course.
this course was extremely enjoyable and very interactive. content was very relevant to my role and gave me lots of helpful tips and reminders of how to deal best with customers and hopefully deliver Read More
-Lesley Green – 13th August 2020 – Online Customer Service Skills Training Course