Online Customer Service Skills Training Course

Our one day online Customer Service Skills training course will show you how to stand out in your market by providing a great customer experience.

Course Delivery Options

Online Public Open Course
£195 + VAT per person
Group discounts available
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For Your Team
Delivered Online
Contact us for a quote
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Looking for our 1-day classroom based course? You will find this by clicking here.
Course Overview

Here’s all of the details you need about our online Customer Service Skills training course. We’re here to help if you have any other questions. You can see all of the ways to get in touch on our contact us page.

In this online customer service skills training course, we will investigate what good customer service is, how you define it, and what you can do to deliver brilliant customer service. They are the most important thing to any business and looking after them is paramount.

Those who attend this Customer Service Skills Training Course will:

  • Have enhanced self-awareness of customer service skills
  • Have a greater understanding of customer expectations, perceptions and needs
  • Learn techniques and structures to consistently deliver exceptional customer services
  • Have increased your confidence and communication skills

What is ‘World Class’ Customer Service?

  • What does world-class customer service look like
  • Who is currently delivering world-class service and what can we learn

Service Expectations

  • What do our customers expect and why
  • What happens if we fall short of expectations

Communication Skills

  • What are the skills that are necessary to deliver world-class service
  • Questioning, listening and building rapport with customers

Your Behaviour With Customers

  • Understanding how your behaviour can impact on your relationship with the customer
  • Using and Demonstrating empathy with customers

Download a copy of the Online Customer Service Skills course overview by clicking here.

Training Course Schedule

Here’s our current online Customer Service Skills training course schedule. To book, select a date below and click Book Now. We’ll send the details of how to connect to your course a few days before the course date.

1 Delegate
£195.00 + VAT

2 Delegates
£185.25 + VAT

3 + Delegates
£165.75 + VAT

Timing
9.30am to 4.00pm

Price per delegate. Includes delegate course materials.

You can see the full schedule of open courses that we deliver by clicking here.

Please note. Our pricing is per person and not connection. As such, buying one space extends one person to take the course. If we suspect that more than one person is using a connection when only one place has been purchased, we reserve the right to terminate the connection without refund.

Please book the correct number of spaces for those taking the course.
Bring In-House

We can deliver this Customer Service Skills training course as an in-house course for your business. We can deliver this as either a virtual online course or in person at your organisation. To find out more about how in-house delivery works and to get a quote, click below.
In-House Course Details

Reviews

The reviews below are submitted by past delegates who have attended our Online Customer Service Skills training course. If you would like to see more then please get in touch. We can pull together some feedback from our evaluation forms to help you make a more informed decision about this course.

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excellent course

this course was extremely enjoyable and very interactive. content was very relevant to my role and gave me lots of helpful tips and reminders of how to deal best with customers and hopefully deliver Read More the best service. I have worked in a customer focussed role for over 30 years and this is definitely a great course to improve our relationships with our customers
I would thoroughly recommend this course to anyone who has face to face role with customers or by any social media methods.
thank you for delivering the course so well and the day just whizzed by as its was totally engrossing

-Lesley Green – 13th August 2020 – Online Customer Service Skills Training Course