Online Managing Conflict Training Course

Our one day Online Managing Conflict training course will provide a toolkit to proactively avoid and manage conflict in the workplace.

Course Delivery Options

Online Public Open Course
£195 + VAT per person
Group discounts available
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For Your Team
Delivered Online
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Course Overview

Here’s all of the details you need about our online Managing Conflict training course. We’re here to help if you have any other questions. You can see all of the ways to get in touch on our contact us page.

This Online Managing Conflict Training Course will provide managers and leaders with the skills and tools to manage conflict in the workplace.

The workshop investigates some of the common causes of conflict in the workplace and the types of conflict you may need to manage. It looks at a range of tools to help with managing conflict and ways to be more proactive to avoid conflict in the first place.

Those who attend this Managing Conflict Training Course will:

  • Be able to describe what conflict is and the typical causes of it
  • Understand the impact that conflict has on team performance and morale
  • Know a range of approaches to manage conflict and define their own current style and approach
  • Have developed their own toolkit to draw on to manage conflict
  • Have strategies to proactively identify conflict situations and address them before conflict occurs

Here’s what we cover in our Online Managing Conflict Training Course:

What is Conflict

  • Defining conflict – what is it/what does it look like?
  • What do we find difficult about dealing with conflict?
  • What are the common causes of conflict in the workplace?
  • What do you do now?

Why Deal with It?

  • What’s the impact on the individual, team and business of conflict?
  • What are the benefits of dealing with conflict?
  • What happens of you do nothing
  • What happens if it isn’t handled well?

Conflict Resolution Styles

  • Your current conflict resolution style (Thomas Kilman)
  • The different styles of conflict
  • Hot conflict/Cold conflict

Managing Conflict Toolkit

  • Further use of Kilmans Conflict Mode Instrument
  • Interest-Based Relational Approach
  • OK Corral
  • Influencing skills
  • Mediation skills

Being Pro-active

  • How to spot potential conflict
  • Dealing with conflict proactively

Download a copy of the Online Managing Conflict course overview by Download a copy of the online assertiveness skills training course overview by clicking here.

Training Course Schedule

Here’s our current online Managing Conflict training course schedule. To book, select a date below and click Book Now. We’ll send the details of how to connect to your course a few days before the course date.

1 Delegate
£195.00 + VAT

2 Delegates
£185.25 + VAT

3 + Delegates
£165.75 + VAT

Timing
9.30am to 4.00pm

Price per delegate. Includes delegate course materials.

You can see the full schedule of open courses that we deliver by clicking here.

Please note. Our pricing is per person and not connection. As such, buying one space extends one person to take the course. If we suspect that more than one person is using a connection when only one place has been purchased, we reserve the right to terminate the connection without refund.

Please book the correct number of spaces for those taking the course.
Bring In-House

We can deliver this Managing Conflict training course as an in-house course for your business. We can deliver this as either a virtual online course or in person at your organisation. To find out more about how in-house delivery works and to get a quote, click below.
In-House Course Details

Reviews

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