Online Receptionist Skills Training Course

This Online Receptionist Skills Training Course aims to provide those who work in reception areas with the skills and behaviours needed to deliver exceptional service to visitors and customers (both internal and external), providing a great first impression.

Those who attend this Receptionist Skills Training Course will:

• Understand the importance of the role of reception and the receptionist
• Know what skills to use and behaviours to demonstrate to provide an excellent service and a great first impression
• Be able to demonstrate skills to work in a friendly but efficient manner
• Know how to deal with irate people and complex requests effectively

Here’s what we cover in our Online Receptionist Skills Training Course:

The Role of Reception and Receptionist

• What is the role of reception and receptionist
• The objectives of the receptionist
• Key challenges faced by the receptionist
• What do visitors and customers expect of a receptionist

Skills and Behaviours of a Receptionist

• The skills needed to be an effective receptionist
• The behaviours a receptionist should demonstrate
• Giving a bad impression

Individual Skills

• Looking at the individual skills (i.e. empathy, questioning, assertiveness, communication etc.)
• Communication styles
• Questioning and listening
• Assertiveness

Right First Impression

• Being aware of your body language, voice and the words you use
• Maintaining a calm and friendly approach even when it’s busy
• Being pro-active during quieter times
• Ensuring people have a great experience with reception

Dealing with Complaints, Irate People and Complex Queries

• Understanding the common complaints made to reception and how to deal with them
• Diffusing anger and irate people
• Understanding complex requests and dealing with them efficiently

We can deliver this Receptionist Skills training course as an in-house virtual course for your business.

What is a Virtual Training Course you may ask? Rather than have our trainer travel to you to deliver a course, our trainer will join you via our conference system to deliver the course.

It means you can get your team together where ever they are based. You can get the team together in the same room. Or, have individuals join from where they are based.

Our Virtual Training Courses are short. Usually, no more than 3 hours and we deliver them in selected subjects.

Because there is no travel involved, they are very cost-effective and good for the environment too.

We’ve made sure that you don’t lose any of the benefits of having a trainer with you in the room. Our Virtual Training Courses are still interactive, come with training materials and also include exercises, case studies and discussions.

To find out more about having an in-house virtual online time management training course delivered for your business, fill in the form below and we’ll get back to you.  Be sure to tell us what course you are looking for.  Alternatively you can call us on 03333 444575.

The reviews below are submitted by past delegates. If you would like to see more then please get in touch. We can pull together some feedback from our evaluation forms to help you make a more informed decision about this course.

Download a copy of the Online Receptionist Skills course overview by clicking here.