Online Receptionist Skills Training Course

This Online Receptionist Skills Training Course aims to provide those who work in reception areas with the skills and behaviours needed to deliver exceptional service to visitors and customers (both internal and external), providing a great first impression.

Those who attend this Receptionist Skills Training Course will:

• Understand the importance of the role of reception and the receptionist
• Know what skills to use and behaviours to demonstrate to provide an excellent service and a great first impression
• Be able to demonstrate skills to work in a friendly but efficient manner
• Know how to deal with irate people and complex requests effectively

Here’s what we cover in our Online Receptionist Skills Training Course:

The Role of Reception and Receptionist

• What is the role of reception and receptionist
• The objectives of the receptionist
• Key challenges faced by the receptionist
• What do visitors and customers expect of a receptionist

Skills and Behaviours of a Receptionist

• The skills needed to be an effective receptionist
• The behaviours a receptionist should demonstrate
• Giving a bad impression

Individual Skills

• Looking at the individual skills (i.e. empathy, questioning, assertiveness, communication etc.)
• Communication styles
• Questioning and listening
• Assertiveness

Right First Impression

• Being aware of your body language, voice and the words you use
• Maintaining a calm and friendly approach even when it’s busy
• Being pro-active during quieter times
• Ensuring people have a great experience with reception

Dealing with Complaints, Irate People and Complex Queries

• Understanding the common complaints made to reception and how to deal with them
• Diffusing anger and irate people
• Understanding complex requests and dealing with them efficiently

Download a copy of the Online Receptionist Skills course overview by clicking here.