Online Supervisor Skills Training Course

Our Online Supervisor Skills Training Course aims to give attendees a sound grounding in their new career by providing the essential skills required to manage and lead effectively.

Those who attend this Supervisor Skills Training Course will:

• Be able to confidently plan their daily activities
• Know how to get the maximum performance out of their team members
• Be able to motivate themselves and their team members
• Understand when to manage and when to lead
• Be able to deal with difficult situations with confidence
• Be able to demonstrate a range of leadership techniques and understand when each should be used

What is Leadership?

• Defining what is meant by leadership
• The differences between leadership and management

Leadership Skills

• What are the skills required to be an effective leader and manager?
• Exploring why these skills are needed
• Using a simple leadership model to understand how it’s done
• Looking at a range of leadership approaches

Team Leadership/Supervisor Skills

• Questioning and Listening
• Motivating and Inspiring the Team
• Assertiveness
• Influential Communication
• Resource, individual and team planning

Managing Performance

• Dealing with Under-Performance
• Setting SMART Goals and Objectives
• Using management information
• Effective Performance Discussions
• Performance and Development Planning
• Dealing with HR Issues

Download a copy of the Online Supervisor Skills course overview by clicking here.