Our one day Telephone Skills training course will provide lots of tips and techniques that will help deliver brilliant customer service over the telephone.
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This Telephone Skills Training Course will investigate how to deliver great customer service to customers over the phone. Telephone has become one of the major methods for customers to get in touch and this course looks at how to ensure customers are dealt with effectively.
Those who attend this Telephone Skills Training Course will:
Here’s what we cover in our Telephone Skills Training Course:
What is ‘World Class’ Telephone Based Customer Service?
Your Behaviour With Customers
Do’s and Don’ts
Dealing With Complaints and Dissatisfaction