Online Telesales Skills Training Course

Our one day Telesales Skills training course will show how to increase sales conversions when selling to customers on the telephone.

online telesales skills training course
Looking for our 1-day classroom based course? You will find this by clicking here.

Find out how to attract new customers and identify new sales opportunities by engaging with customers when selling on the telephone.

Win new business, retain your customers and sell more over the phone with our Online Telesales Training Course.

Course Delivery Options

Online Course

Our Telesales Skills Training Course is delivered as a one-day virtual online training course.

In-House

Great News! We can deliver our Telesales Skills Training Course as an in-house Virtual Course

Online Course Details

We run our Telesales Skills course as a virtual online training course. The course provides a practical toolkit and is delivered across one day. Despite being online, we try to keep these sessions as interactive as our classroom based courses.

Virtual Online Courses are delivered live by one of our trainers via our online conference system and form part of our online and virtual training service Skills Garage.

Here’s our current online Telesales Skills training course schedule. To book, select a date below and click Book Now. We’ll send the details of how to connect to your course a few days before the course date.

1 Delegate
£195.00 + VAT

2 Delegates
£185.25 + VAT

3 + Delegates
£165.75 + VAT

Timing
9.30am to 4.00pm

Price per delegate. Includes delegate course materials.

You can see the full schedule of open courses that we deliver by clicking here.

Please note. Our pricing is per person and not connection. As such, buying one space extends one person to take the course. If we suspect that more than one person is using a connection when only one place has been purchased, we reserve the right to terminate the connection without refund.

Please book the correct number of spaces for those taking the course.

Click a Tab, Get More Details

Here’s all of the details you need about our online Telesales Skills training course. We’re here to help if you have any other questions. You can see all of the ways to get in touch here.

This online telesales training course will provide the skills and structure to maximize conversions rates of sales calls and help reduce barriers and resistance that staff might face when selling over the telephone.

Those who attend this Telesales Skills Training Course will:

  • Understand the key skills and approaches to use when selling over the telephone
  • Be able to structure a sales call effectively using a simple to follow framework
  • Know how to engage potential customers in conversation rather than read from a script
  • Be able to use effective questioning to understand customer needs
  • Know how to present a product or service so it sounds perfect for the customer
  • Be able to calmly deal with resistance and challenges and turn this into a conversion

Opening the Call and Engaging the Customer

  • Introducing yourself and your business to the customer
  • Establishing immediate rapport
  • Make it feel less like a sales call

Sound More Human and Less Like a Robot

  • Using voice and words to generate interest
  • Making it conversational and not like direct selling

Using the Right Language

  • What to say and what not to say when talking to customers
  • Using positive language that generates interest
  • Making the customer feel valued

Establishing the Customers Needs and Interest

  • Use effective rapport building and questioning techniques to find out more about the customer
  • Identifying links between what the customer says and products and services available

Presenting Products and Services

  • Matching your gathered information to products and services
  • Presenting products in a way that will interest the customer
  • Dealing with resistance and knockbacks to win the sale without being pushy

Closing and Winning the Sale

  • Ways to push the call to a close
  • How to ask the customer if they will buy
  • Gaining commitment and closing the sale
  • Ensure the relationship is maintained even if the sale is unsuccessful

We can deliver this Telesales Skills training course as an in-house virtual course for your business.

What is a Virtual Training Course you may ask? Rather than have our trainer travel to you to deliver a course, our trainer will join you via our conference system to deliver the course.

It means you can get your team together where ever they are based. You can get the team together in the same room. Or, have individuals join from where they are based.

Our Virtual Training Courses are normally one day in length and we deliver them in all subjects that are available on our site.

Because there is no travel involved, they are very cost-effective and good for the environment too.

We’ve made sure that you don’t lose any of the benefits of having a trainer with you in the room. Our Virtual Training Courses are still interactive, come with training materials and also include exercises, case studies and discussions.

To find out more about having an in-house virtual online time management training course delivered for your business, fill in the form below and we’ll get back to you.  Be sure to tell us what course you are looking for.  Alternatively you can call us on 03333 444575.

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Download a copy of the Online Telesales Skills course overview by Download a copy of the online assertiveness skills training course overview by clicking here.