Online Telesales Skills Training Course

This online telesales training course will provide the skills and structure to maximize conversions rates of sales calls and help reduce barriers and resistance that staff might face when selling over the telephone.

Those who attend this Telesales Skills Training Course will:

• Understand the key skills and approaches to use when selling over the telephone
• Be able to structure a sales call effectively using a simple to follow framework
• Know how to engage potential customers in conversation rather than read from a script
• Be able to use effective questioning to understand customer needs
• Know how to present a product or service so it sounds perfect for the customer
• Be able to calmly deal with resistance and challenges and turn this into a conversion

Opening the Call and Engaging the Customer

• Introducing yourself and your business to the customer
• Establishing immediate rapport
• Make it feel less like a sales call

Sound More Human and Less Like a Robot

• Using voice and words to generate interest
• Making it conversational and not like direct selling

Using the Right Language

• What to say and what not to say when talking to customers
• Using positive language that generates interest
• Making the customer feel valued

Establishing the Customers Needs and Interest

• Use effective rapport building and questioning techniques to find out more about the customer
• Identifying links between what the customer says and products and services available

Presenting Products and Services

• Matching your gathered information to products and services
• Presenting products in a way that will interest the customer
• Dealing with resistance and knockbacks to win the sale without being pushy

Closing and Winning the Sale

• Ways to push the call to a close
• How to ask the customer if they will buy
• Gaining commitment and closing the sale
• Ensure the relationship is maintained even if the sale is unsuccessful

Download a copy of the Online Telesales Skills course overview by Download a copy of the online assertiveness skills training course overview by clicking here.