Online Telesales Skills Training Course
Our one day Telesales Skills training course will show how to increase sales conversions when selling to customers on the telephone.
This online telesales training course will provide the skills and structure to maximize conversions rates of sales calls and help reduce barriers and resistance that staff might face when selling over the telephone.
Those who attend this Telesales Skills Training Course will:
- Understand the key skills and approaches to use when selling over the telephone
- Be able to structure a sales call effectively using a simple to follow framework
- Know how to engage potential customers in conversation rather than read from a script
- Be able to use effective questioning to understand customer needs
- Know how to present a product or service so it sounds perfect for the customer
- Be able to calmly deal with resistance and challenges and turn this into a conversion
Opening the Call and Engaging the Customer
- Introducing yourself and your business to the customer
- Establishing immediate rapport
- Make it feel less like a sales call
Sound More Human and Less Like a Robot
- Using voice and words to generate interest
- Making it conversational and not like direct selling
Using the Right Language
- What to say and what not to say when talking to customers
- Using positive language that generates interest
- Making the customer feel valued
Establishing the Customers Needs and Interest
- Use effective rapport building and questioning techniques to find out more about the customer
- Identifying links between what the customer says and products and services available
Presenting Products and Services
- Matching your gathered information to products and services
- Presenting products in a way that will interest the customer
- Dealing with resistance and knockbacks to win the sale without being pushy
Closing and Winning the Sale
- Ways to push the call to a close
- How to ask the customer if they will buy
- Gaining commitment and closing the sale
- Ensure the relationship is maintained even if the sale is unsuccessful
£195.00 + VAT
£185.25 + VAT
3 + Delegates
£165.75 + VAT
9.30am to 4.00pm
Price per delegate. Includes delegate course materials.
You can see the full schedule of open courses that we deliver by clicking here.
The reviews below are submitted by past delegates who have attended our Online Telesales Skills training course. If you would like to see more then please get in touch. We can pull together some feedback from our evaluation forms to help you make a more informed decision about this course.