Business and Leadership Lessons from the Apprentice – Selling in France

This weeks task saw the team picking British products and selling them to French retailers. After a re-jig of the teams, Lord Sugar placed Tom in charge of Logic and Susan put herself forward to be in charge of Venture. The first job of the day was to split the teams and send one half … Read more

Leadership and Business Lessons From the Apprentice – Rubbish

This weeks task was all about rubbish! More specifically it was about Logistics, Planning and knowing the value of time and product. The task was to collect rubbish and make a profit from it. Trying to charge more collection than it would to dump as well as looking out for a valuable product that could … Read more

Why Customers are Always Right

In our customer service training course we often hear the term ‘the customer is always right’. There is often an argument that this isn’t always true. In this post we look at if customers are always right and, if they are, why.