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Telesales Skills Training Course

Find out how to attract new customers and identify new sales opportunities by engaging with customers when selling on the telephone.

Win new business, retain your customers and sell more over the phone with our Telesales Training Course.

Course Delivery Options
Open Course

Our Telesales Skills Training Course is only delivered as an in-house training course across the UK.

See below for more details and how to get a quote.

In-House

Great News! We can deliver our Telesales Skills Training Course at your business or any location you arrange anywhere in the UK.

See below for details.

Bespoke Design

Need something a bit more specific? Let us work with you to design a Telesales Skills Training Course for you. See below for more details and how to get started.

The Course Aims

This telesales training course will provide the skills and structure to maximize conversions rates of sales calls and help reduce barriers and resistance that staff might face when selling over the telephone.

The Course Objectives

Those who attend this Telesales Skills Training Course will:

  • Understand the key skills and approaches to use when selling over the telephone
  • Be able to structure a sales call effectively using a simple to follow framework
  • Know how to engage potential customers in conversation rather than read from a script
  • Be able to use effective questioning to understand customer needs
  • Know how to present a product or service so it sounds perfect for the customer
  • Be able to calmly deal with resistance and challenges and turn this into a conversion
Our Approach
No PowerPoint

Yes, you read that right! We’ve removed PowerPoint from this and many of our other courses.

Instead we opt for more creative ways to deliver course content and create more discussions in our courses.

Less Theory, More Practical

We don’t spend time on theory. We’ll introduce it but focus more attention on practical tools and ideas that you can actually take away and use.

We’ll provide the theory in your course materials to take away with you.

Clear Pricing

Our pricing is clear. You’ll see the exact price of our open training courses on our site.

We’ll quote an all-inclusive price for in-house and bespoke work. You won’t pay a penny more than we quote you for your course.

Click a Tab, Get More Details

Here are all of the details you need about our Telesales Skills training course. We’re here to help if you have any other questions. You can see all of the ways to get in touch here.

Here’s what we cover in our Telesales Skills Training Course:

Opening the Call and Engaging the Customer

  • Introducing yourself and your business to the customer
  • Establishing immediate rapport
  • Make it feel less like a sales call

Sound More Human and Less Like a Robot

  • Using voice and words to generate interest
  • Making it conversational and not like direct selling

Using the Right Language

  • What to say and what not to say when talking to customers
  • Using positive language that generates interest
  • Making the customer feel valued

Establishing the Customers Needs and Interest

  • Use effective rapport building and questioning techniques to find out more about the customer
  • Identifying links between what the customer says and products and services available

Presenting Products and Services

  • Matching your gathered information to products and services
  • Presenting products in a way that will interest the customer
  • Dealing with resistance and knockbacks to win the sale without being pushy

Closing and Winning the Sale

  • Ways to push the call to a close
  • How to ask the customer if they will buy
  • Gaining commitment and closing the sale
  • Ensure the relationship is maintained even if the sale is unsuccessful

We can deliver our telesales training course in-house for a group of up to 12 people in your organisation.

We can tweak the course content to align it closer to your business needs.  The telesales training course will be delivered by one of our professional hand-picked trainers who will provide the skills and knowledge and allow plenty of time to practice the skills.  They will also ensure that everyone leaves with an action plan that details what they will do next.

To find out more about having a telesales training course delivered in-house at your business, fill in the form below and we’ll get back to you.  Be sure to tell us what course you are looking for and in what location.  Alternatively, you can call us on 03333 444575.

Our Telesales Skills Training Course is currently only available as an in-house course. See the in-house tab for more information.

The reviews below are submitted by past delegates. If you would like to see more then please get in touch. We can pull together some feedback from our evaluation forms to help you make a more informed decision about this course.

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Download a copy of the Telesales Training course overview by clicking here.

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