On the 9th of May 2014 our website suffered an outage which lasted the whole day.
At around 8am an automated process that updates the software on our server didn't complete correctly and brought the server down. It affected visitors to our UK and Ireland sites and the Essex Learning website. Email was unaffected and this is hosted elsewhere.
It took the whole day to track down the small amount of code that was damaged in order to bring the server back up, then the sites needed to be completely re-installed from backups.
We're sorry if you tried to visit us on the 9th and couldn't view the site.