Assertiveness is something that we probably all want to be a bit more of. The fact that 100's of people each year take our assertiveness skills course some way to back this up. What is really interesting is that although people want to be more of it - it's amazing how many people don't actually understand what it is they want to be more of. In other words, many of us don't actually know what assertiveness is and what it means to be it.
In fact, when people describe assertiveness, more often enough they are actually describing aggression.
'I want to be able to tell people what to do', 'I want to be stronger with people and get my message heard' and 'I want to be listened to by other people' are some of the things that we hear. But, whilst they may be seen as assertive terms or really good ideas of what assertiveness is, the fact is they are probably bordering on aggression.
So, What is Assertiveness?
Assertiveness is described as the 'Art of Confident Communication'. It's a method of communication whereby other people who see the communication have confidence in the person and in the message being delivered.
A great definition of assertiveness is 'confident and direct when dealing with others'.
Let's break this down:
Confident - the ability to deliver a message with confidence where the people receiving the communication have confidence in the person and the message being delivered. It sounds like it's the right thing to do.
Direct - Not going from London to Bristol via Newcastle! In other words, it's getting to the point and not adding in unnecessary content to dress up the message as this can weaken the message or the message gets lost. It delivering the message in the most direct way.
Ensuring that assertiveness doesn't get confused with aggression is the key to the skill. You may get the directness right, but if the communication style is wrong, then it can still come across as being aggressive.
One important thing to understand is that assertiveness isn't natural. Don't get me wrong, we may describe other people who are naturally assertive. It is probably more likely that we look at them as being confident and not necessarily assertive.
This means that assertiveness that being assertive is being:
A term we use in our assertiveness skills training courses a lot is 'engaging your brain'. This means that in order to be assertive, you have to think about being assertive and not just expecting it to happen all by itself.
If we are not self-aware and thinking about what we are doing, then we are not being truly assertive.
It's impossible to be assertive all of the time - for 2 reasons. Reason one being that if you have to think about being assertive, you will always be thinking about being assertive. This will quickly lead to burnout due to the amount of conscious energy required to be assertive.
Secondly, if people around you become used to your assertiveness, you will have to use a different tactic to get the things you want. This probably means you become more aggressive than assertive.
Being assertive requires control of 3 things:
Body Language - assertive people are described as using open and confident body language. There is a risk here though. If you have to force this behaviour on yourself it can come across as being forced and therefore uncomfortable and therefore not confident.
Voice - Calm tones, not shouting or even raising the voice. Assertive people tend to communicate using their current tone of voice
Words/Language - Positive language and the use of questions to understand the other persons or parties point of view. Assertive people are also known to be empathetic and use statements to this effect
Assertive people want to understand other peoples point of view before letting other people know their own. This allows for a more considered response and allows the other person to think that you have an interest in their position. This goes a long way to building better relationships and lessens the likelihood of you being seen as aggressive.
Being assertive and gaining control are learnt skills and not something we do naturally. Assertiveness is about positive action and not a negative reaction. Assertiveness is also about telling people what you want, telling people how you feel while protecting your own dignity and integrity but at the same time respecting this in other people.
Want to find out more about being assertive and how to use the skills effectively? We deliver an Assertiveness Skills training course as both an open/public training course or an in-house training course.