Customer Complaint Handling Training Course Reviews

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-Tracey-Lee Michels – 23/07/2025

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-Marco De Jager – 25/06/2025

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-Benjy Goldstone – 16/01/2025

Customer Complaints Handling Course

A really engaging training day with lots of opportunities for discussion and reflection; I thought the trainer was exceptionally good. I would happily recommend this training to anyone looking for a Customer Complaints Handling Course for their teams.

-Clare Notley – 16/01/2025

Course Review

-Sophia Woolley – 22/12/2024

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-Amber Bakekolo – 16/12/2024

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-Susan Ryan – 05/11/2024

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I would recommend this course highly to others.

-Fiona Kearney – 05/11/2024

Customer Complaint Handling

-Anna Green – 29/02/2024 – Customer Complaint Handling

Very imformative

Recently completed a Complaint handling course with Revolution learning, the trainer was well experienced in the area and provided good example scenarios. This would be very beneficial for a beginner to customer service.

-Meghan Best – 27/02/2024

Customer Complaint Handling

-Melissa Hasific – 26/02/2024 – Customer Complaint Handling

The Session was great

It was definitely worth us spending a day doing, as it helped us as a team come together and look at the areas that we need to improve on together and I believe it did bring us a bit closure and helped understand each other and what the different departments do for one another and how we can work together to prevent issues and help find solutions. The different theories were also very good aswell, very interesting to know and these are skills that could be used in the office aswell as in our personal lives, so I do highly recommend.

-Ayisha Hamilton – 18/12/2023

Amazing Learning Experience With Rachel!

Me and my team had the pleasure of spending the day with Rachel where she gave us tips & guidance on how to handle customer complaints more effectively and ensuring the relationship with our customers stays intact. I felt we achieved the goals set out before the session started and I now feel more confident dealing with customer complaints, she is amazing and approaching so you can ask any questions you have on your mind. Highly recommended!

-Alen Gurung – 14/12/2023

Customer Complaint Handling

-Megan Griffiths – 13/12/2023 – Customer Complaint Handling

Great Day

This was a great course and Rachel was a great trainer. It was very easy to follow along and pick up skills and with Rachel tying all the points in to real events that have occured within our company it was very easy to see how to improve.

-Matt Brunton – 13/12/2023

Customer Complaint Handling

-Claire Hall – 13/12/2023 – Customer Complaint Handling

Customer Complaint Handling

-Chloe Shanahan – 24/10/2023 – Customer Complaint Handling

Fantastic!

Such a great course. Interesting, involved and active throughout. Fun activities in between. So worth while!!

-Lee-Ann Sandells – 23/05/2023

Fantastic Customer Complaints Training

I attended this training with Lynne after 10+ years' experience of working in Customer Service, and still learned so much from it! The best bit of the training was the theory behind it, how it was made relevant to all aspects of life. This made what I anticipated to be a fairly dry training session into a great day of gathering learnings which I can take back to my role now and in the future. The trainer was engaging and genuinely interested in our own experiences, which made the training feel more personal.

-Victoria Baker – 22/11/2022

Informative

Very informative friendly trainer, fantastic knowledge of the topic and useful references. Thank you

-Melanie Froom – 11/10/2022

Helpful and Thought Provoking

A really interesting and useful course about all the components needed to effectively handle complaints. Lynne was very knowledgeable and interesting to listen to and provided insights into the minds of customers and how each complaint is unique even if it comes from the same person.

-Abi Bailey – 13/09/2022

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-Paul Harrison – 19/07/2022

Excellent training course

Complaints training completed with Lynne. Very informative and useful for any customer facing staff. Lynne was very easy to listen to, interacted well with the group and I would recommend this provider.

-Colette Simpson – 18/03/2022

Brilliant session

Lynne was brilliant, I learnt a lot from the session and have gained confidence in dealing with complaints

-Leigh Cullen – 18/03/2022

Customer Complaint Handling

-sue Jobling – 18/03/2022 – Customer Complaint Handling

Customer Complaint Handling

-Janice Kirkbride – 18/03/2022 – Customer Complaint Handling

Customer Complaint Handling

-clare Litchfield – 17/03/2022 – Customer Complaint Handling

Customer Complaint Handling

-Diane Edgington – 16/03/2022 – Customer Complaint Handling

Customer Complaint Handling

-MICHELLE MCLAUGHLIN – 16/03/2022 – Customer Complaint Handling

Customer Complaint Handling

-Alison Wolfe – 13/12/2021 – Customer Complaint Handling

Complaints Handling

Very informative, great training.

-Emma Wheeler – 08/11/2021

Great

Great Course, really goes into depth! you'll come away with a new way of handling complaints

-Amy Smalley – 21/10/2021

highly recommend

my second course i have had with you and i am more than happy with the service and what i have learnt. highly recommend

-Beth Davison – 07/06/2021

Dealing with Difficult Callers Training Course - 28th April 2020

I found this training extremely helpful! Great tips. Thank you.

-Teresa Rodrigues – 29/04/2020 – Customer Complaint Handling

Complaints handling training

Our Store Managers had an excellent training session with Lynne. Engaging, informative and thought provoking. Thank you!

-KIM Gieske – 29/07/2019 – Customer Complaint Handling