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Recent Client Feedback

Presentation skills training

5.0 rating
19th August 2019

Really interesting course, knowledgeable and personable trainer. I’ve taken away learning that can be applied in the workplace and for future presentations.

Eve Wilson

Customer Service Skills Training

3.0 rating
19th August 2019

I would have liked to have moved around a little more, I found the length of the course a long time to be sat down. It would have been nice to have done some more group activities.
I felt towards the end of the course it was rushed, even though the course finished early, we skipped some pages of the booklet. It would have been better to have gone through them and to summarise.
Although the course went through complaint handling, I would have liked to have specifically gone through difficult client calls and how to handle them. Complaint handling touched on this but I would have liked to have gone through in more detail. I did mention this to the trainer.
The course was heavily focused on face to face whereas for me personally I would have liked to have done more on phone calls as this is more relevant to my role.
However, the course went through some valuable and important points, I do feel I have taken something away from the course, and will apply this to my role.

Stephanie Parker

Response from Revolution Learning and Development Ltd

Hello Stephanie. Thank you for your review. Your feedback is incredibly useful and will help us to further improve the course. I will discuss this with the team. The nature of these open courses does sometimes mean that we can’t meet everyone’s individual requirements and we need to follow the course outline initially to ensure that we cover everything that everyone signed up for. But, I do understand your point about there being more focus on delivering customer service through a range of channels such as the telephone – this is definitely something that we will take a look at. The course materials are prepared in such a way that allows us to cover points outside of the course overview – just in case something comes up. It does mean that not everything in the materials will be delivered but is more of a reference. It’s why we tend to make them so detailed.
Thank you once again for taking the time to provide your feedback.
David – Managing Director

Revolution Customer service Training

4.0 rating
16th August 2019

I thought the course was good an overall good. I am going to honest and say I thought there would be more role plays and scenario based activities within the group. There was 6 people of the course which I thought there was going to be a bigger group number, with a numerous selection of companies but that was not the case. The Building itself was lovely and the staff were all very accommodating and the lunch was incredible for the selection, again staff were very polite. Our trainer Lynn was very welcoming and easy to talk to. I did take away some good Ideas to take back into the office..

Charlotte Harrison

Response from Revolution Learning and Development Ltd

Thank for taking the time to write a review, Charlotte and for your feedback. We do tend to keep our group sizes smaller than expected and try to have no more than 6-8 people on some of our sessions. This allows us to have more individual conversations with delegates. I will definitely discuss the points about role play etc. with the team. It’s always tricky using role-play as not everyone feels comfortable doing this, especially on open courses where delegates don’t know each other. That said, your feedback clearly shows this is valuable so we will discuss a way to integrate this into the session.
I’m pleased you liked the venue – it’s definitely one of our favourites too.
Thanks again for your review and your feedback.
David – Managing Director

Time management course

5.0 rating
8th August 2019

Lynne delivered an inclusive and engaging in-house course on time management to our small team. She was able to draw out the quieter members of the team and ensured that all came away with some tools to assist in their everyday activities. The team are utilising her tips and remain positive about the impact.
David was very responsive and helpful in the organisation of the course, and I can fully recommend Revolution for future training needs.

Vicki O'Brien

Assertiveness Training Skills

4.0 rating
7th August 2019

i had a lovely day on the Course, the facilitator was courteous and a pleasure to deal with. My own opinion would be that it would have been great to have gotten some “General Phrases” to be used until the training became more fluid to me. i know there are a few in the exercise book given on the day, but as we didn’t really look at it, its not the same trying to go through it myself.

Margaret Mullins

Response from Revolution Learning and Development Ltd

Thank you, Margaret, for taking some time to write a review. Your feedback is incredibly useful. I will discuss the points about building in some general phrases to use during the course – this is a really good piece of feedback and something we will definitely act on. We do provide very detailed course materials, but for the same reason we don’t use PowerPoint, we don’t want to feel that we are just reading from the workbook. We’ll look at how we can get those phrases out of the workbook and into some kind of exercise maybe.
Thank you once again for your review and your feedback.
David – Managing Director

Very very good course

5.0 rating
30th July 2019

I was very surprised I learned as much as I did during the course. The writing techniques it teaches will be beneficial to everyone.
I would highly recommend to anyone who writes in any capacity.

Steve Coatsworth

Complaints handling training

5.0 rating
29th July 2019

Our Store Managers had an excellent training session with Lynne. Engaging, informative and thought provoking. Thank you!

KIM Gieske

Negotiation and Influencing Skills

5.0 rating
17th July 2019

Excellent course, the trainer was brilliant and very engaging and responded well as he identified our specific needs and strengths and weaknesses.

Mike Bull

Leadership & People Management Course

4.0 rating
17th July 2019

Good course, useful skills learned, very knowledgeable instructor and a nice venue.

Jamie Keegan

Great Trainer and Course

5.0 rating
26th June 2019

Very useful information taken away from this course.
The group was very small which meant our trainer Lynne was able to relate the course to our personal experiences which we had explained to her which was extremely helpful.
Lots of different styles of learning are used throughout the day which is helpful to suit everyone.

Stacey

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