Untitled review
-Tracey-Lee Michels – 23/07/2025
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Customer Complaint Handling Training Course
Our Customer Complaint Handling training course is delivered as an online virtual open course. We can also deliver the course in-house just for your business as an in-person course or a live virtual online course.
Customer Complaint Handling Course Highlights
Here’s some quick information about our Customer Complaint Handling course:
- 1-day training course delivered online
- Delivered anywhere in the UK as an in-house course
- Booking is easy. Just select a location, a date and hit Book Now!
Course Overview
Course Aim
This Customer Complaints Handling Training Course aims to help businesses increase customer loyalty and retention by providing the skills and knowledge needed to deal with customer complaints effectively.
Course Objectives
Course objectives from Supabase will be shown here.
Course Content
Why People Complain
- What drives someone to complain to a business
- Feelings and emotions demonstrated during a complaint
- Common reasons for complaints in the business
- The impact of not dealing with complaints effectively
- The skills needed to handle customer complaints effectively (i.e. Empathy, Questioning, Assertiveness)
- What each of the skills does and when will they be required
- A simple model to use when handling complaints
- Using questioning techniques to gather all of the facts
- Showing a customer that you are there to help
- Using the fact-find to calm the customer
- Your body language, voice and the words you use during a complaint
- Your response when a customer complains
- Diffusing difficult situations
- Using the skills in simulated exercises
- Identifying what the causes of complaints are in your business
- Looking out for reasons why people might complain and fixing it before it gets to a complaint
- Gathering feedback from customers about their overall experience
Download the Course Brochure
Download a copy of our Customer Complaint Handling training Course Brochure below.
Who Should Attend?
This handling customer complaints training course is customer-facing and is responsible for dealing with customer complaints.
If you want to
- Know how to deal with customer complaints effectively
- Reduce the overall amount of complaints your organisation receives/li>
- Improve customer satisfaction and loyalty
- Have personal strategies to remain calm and positive when a customer complaints
- Understand the root cause of complaints in your organisation
- Have a better approach to gathering data about the types of complaints you receive
The course is suitable for people of all levels and in all roles and industries.
What You Get
Online Open Training Courses
A 1 day online live virtual training course with one of our highly experienced Customer Complaint Handling trainers. You also get:
- A highly interactive online experience
- Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
- A digital copy of the course materials from the course
- A digital course certificate
In-House Delivery
A 1 day training course with one of our highly experienced Customer Complaint Handling trainers at your location. You also get
- Course materials for each delegate to take away
- A course certificate
- Reporting on delegate evaluation
- Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
FAQ
Here are some of the common questions we get asked about our Customer Complaint Handling training course:
Who delivers your Customer Complaint Handling training courses?
Our Customer Complaint Handling courses are delivered by our friendly and highly experienced trainers. We live and breathe what we talk about in these sessions as we use most of the tools and techniques ourselves on a daily basis and bring this real-world experience into the session and the examples that we use.
Delivery Options
Online Open Training Courses
Our Online Customer Complaint Handling course is an interactive live virtual course. The content remains the same but the delivery and approach has been re-imagined for the virtual environment. Our online training courses are delivered by Zoom.
In-House Delivery
We can also deliver this Customer Complaint Handling course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.
Reviews
What people are saying
Here are the most recent reviews that have been left for our Customer Complaint Handling course.
4.8
4.8 out of 5 stars (based on 35 reviews)
5★ 29
4★ 5
3★ 1
2★ 0
1★ 0
Untitled review
-Marco De Jager – 25/06/2025
Untitled review
-Benjy Goldstone – 16/01/2025
Customer Complaints Handling Course
A really engaging training day with lots of opportunities for discussion and reflection; I thought the trainer was exceptionally good. I would happily recommend this training to anyone looking for a Customer Complaints Handling Course for their teams.
-Clare Notley – 16/01/2025
Course Review
-Sophia Woolley – 22/12/2024