Blog Posts
Read our free blog posts and gain knowledge, insights, tips and techniques
How to Manage Change and Make It Stick
Change Management, Managing Change
How to manage change and make it stick. This post looks at some of the reasons why change fails and ways to manage change more effectively and successfully
Why Customers are Always Right
Customer Service, Open Training Courses
In our customer service training course we often hear the term 'the customer is always right'. There is often an argument that this isn't always true. In this post we look at if customers are always right and, if they are, why.
Business and Leadership Lessons From the Apprentice – Marketing
Lessons From the Apprentice
This weeks task in The Apprentice was all about creating and marketing pet food. The task was all about creating a brand and a marketing campaign that they would pitch to a group of market specialists. This week saw Vincent in charge of Logic and Glen in charge of Venture. Logic was tasked with Dog ... Read more
Lessons In Sales Skills From the Apprentice
Lessons From the Apprentice, Sales and Selling
This weeks episode of the Apprentice saw the teams tasked with choosing and selling a range of beauty treatments and peripheral products. After a switch around in the teams, Lord Sugar this week chose the Team Leaders – Zoe for team Venture and Felicity for team logic. The first task was to choose the location ... Read more
Leadership Lessons From The Apprentice
Lessons From the Apprentice
This weeks task saw the teams take on a challenge of buying a set of items for the Savoy Hotel in London. Closed for three years for refurbishment, then hotel needed some last minute items and it was the teams who had to get them. Lord Sugar reminded the teams that this task was about ... Read more
Difficult Delegates, But Are They Really?
Training Delivery
Do you encounter difficult delegates in your meetings, presentations or training courses? In this post we look at why we shouldn't call them difficult but instead recognise that it's just different behaviours that we need to understand how to deal with.
Choose Life : Choose Your Attitude
Attitude and Behaviour
When we make more conscious choices about how we react to situations, we begin to take more control of ourselves and those situations. This post looks at how a model called Betaris Box can help us to achieve this.
Negotiation Top Tips
Attitude and Behaviour
Here are some negotiation top tips to help you negotiate and influence more effectively, you need to have a plan and a structure. Here are some top tips to help you to negotiate better and apply a basic structure.
Why a Personal Network is So Important When Going It Alone
Attitude and Behaviour, Freelance/Associate Training
When I started about 2 years ago I surrounded myself with professional people to help get things of the ground and to ask for businesses advice, but now I begin to realise I should have had a different network.Things have really come to a head this past few months and I've had to make some pretty big changes. Here's why.
Does Coaching Really Work
Coaching
Does coaching really work? We often get asked if coaching really works when it comes to personal and professional development and also managing performance. This post looks at this question and offers some answers.
