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Customer Service Training Courses

Customer Service Training courses delivered in-house and as open training courses in towns and cities across the UK.

Raise the standard of customer care and customer experience in your business. To find our more about individual Customer Service training courses, see the links below that will take you to the course information page. You will find further information about in-house delivery and open training courses.

Alternatively, if you are looking for a more bespoke solution, click here to find out more about our Training and Development Consultancy Service.

Building a Customer Service Strategy Training Course

customer service strategy training course

For any business to be successful it needs to have a customer service culture embedded into it. This culture should be top down and strive to deliver exceptional service at every interaction with a customer.

Get the skills and approaches needed to develop and embed a customer service strategy that delivers. Here is what we cover in this building a customer service strategy training course:

  • Current Customer Perceptions
  • The Vision for Customer Services
  • What Makes Customers Loyal
  • Building the Customer Service Strategy
  • Pre-empting Resistance and Challenges
  • Setting and Measuring Organisational Goals
Learn More
Customer Service Skills Training Course

customer service training course

Learn how to provide outstanding customer service in your business with our customer service training course.

Find out how to wow customers and increase sales whilst generating s sense of loyalty.  Understand how to fine tune the service that is offered and ensure that high customer service standards are maintained. Here is what we cover in this customer service training course:

  • What is ‘World Class’ Customer Service?
  • Customer Service Expectations
  • Communication Skills
  • Your Behaviour With Customers
Learn More
Customer Complaints Handling Training Course

customer complaints handling training course

This Customer Complaint Handling training course uses easy to follow tips and techniques to look at how to handle customer complaints effectively, ensuring the relationship with the customer stays intact.

We look at how to be pro-active in reducing the complaints a business will receive and use an easy to follow process to deal with them. Here is what we cover in this Customer Complaints Handling training course:

  • Why People Complain
  • Complaint Handling Skills
  • Getting to the Root Cause
  • Dealing With the Complaint
  • Being Pro-active
Learn More
Customer Service Management Training Course

customer service management training course

This Customer Service Management training course will provide skills and approaches to keep your customer service team motivated, on track and delivering exceptional levels of service.

Motivate those that interact with customers, set clear targets and objectives and coach the team to achieve the required results. Here is what we cover in this customer service management training course:

  • What is a Customer Service Management?
  • Team Characteristics
  • Setting Goals and Objectives
  • Monitoring, Motivating and Maintaining Performance
  • Coaching and Feedback
  • Dealing With Under Performing Customer Service Team Members
Learn More
Live Chat Support Training Course

live chat support training course

Our Live Chat Support Training Course is a half day course that looks at best practice and tips and techniques to help deliver high quality customer service to you customers who choose to use Live Chat Support.

Ensure you use the right language, give the information clearly and deliver a high level of service using live chat systems. Here is what we cover in this Live Chat Support Training Course:

  • Online Chat v’s Other Support Channels
  • Best Practice for Chat Support
  • What to Say and What Not to Say
  • Canned Responses
  • Skills Practice
Learn More
Receptionist Skills Training Course

receptionist skills training course

This Receptionist Skills Training Course provides the skills and knowledge needed for those working on reception to provide a great first impression for your business.

Learn the behaviours and the skills needed to handle people in a friendly yet efficient way and how to deal with irate people and complicated requests. Here is what we cover on this Receptionist Skills Training Course:

  • The Role of Reception and Receptionist
  • Skills and Behaviours of a Receptionist
  • Individual Skills
  • Right First Impression
  • Dealing with Complaints, Irate People and Complex Queries
Learn More
Telephone Skills Training Course

telephone skills training course

Our Telephone Skills training course is a one day course that looks at how to deliver highly effective service to customers over the telephone.

Ensure you use the right language, deal with queries and complaints effectively and learn the do’s and don’ts of delivering great service over the telephone. Here is what we cover in this telephone skills training course:

  • What is ‘World Class’ Telephone-Based Customer Service?
  • Customer Service Expectations
  • Communication Skills
  • Your Behaviour With Customers
  • Telephone – Do’s and Don’ts
  • Dealing With Complaints and Dissatisfaction
Learn More
Customer Service Training Courses - Additional Information

Our Customer Service Skills training courses are highly interactive. We spend time finding out about the current level of customer service you are offering and where you would like it to be. We then adapt the content to help support your business achieve it’s customer service goals.

We’ll provide time to try out the customer service skills we look at in the training course in a safe environment, allowing you to get some valuable feedback on your approach before going back to the workplace and putting them into practice for real.

Our customer service skills trainers are experienced customer service professionals as well as fun, down to earth trainers.

If you are looking to increase your sales, build better relationships with your customers and generate more repeat and loyal customers, talk to us about having a sales skills training course delivered.

We deliver our Customer Service Skills Training Course as an open course across the UK. See the schedule below:

Courses Cost:

  • 1 Delegate – £249.00 + VAT
  • 2 Delegates – £236.55 + VAT per delegate
  • 3+ Delegates – £211.65 + VAT per delegate

Includes lunch, refreshments and a delegate workbook to take away. 

 Time:Courses run 9.30am until 4.30pm.

Here’s our current schedule. To book, click a date and location below then click Add to Booking.

September

23Sep9:30 am7:30 amCustomer Service Skills Training Course in Aberdeen

23Sep9:30 am7:30 amCustomer Service Skills Training Course in Milton Keynes

23Sep9:30 am7:30 amCustomer Service Skills Training Course in Nottingham

24Sep9:30 am4:30 pmCustomer Service Skills Training Course in Cardiff

24Sep9:30 am4:30 pmCustomer Service Skills Training Course in Glasgow

24Sep9:30 am4:30 pmCustomer Service Skills Training Course in Leicester

Show More Events

November

04Nov9:30 am7:30 amCustomer Service Skills Training Course in Aberdeen

04Nov9:30 am7:30 amCustomer Service Skills Training Course in Milton Keynes

04Nov9:30 am7:30 amCustomer Service Skills Training Course in Nottingham

05Nov9:30 am4:30 pmCustomer Service Skills Training Course in Cardiff

05Nov9:30 am4:30 pmCustomer Service Skills Training Course in Glasgow

05Nov9:30 am4:30 pmCustomer Service Skills Training Course in Leicester

Show More Events

December

16Dec9:30 am7:30 amCustomer Service Skills Training Course in Aberdeen

16Dec9:30 am7:30 amCustomer Service Skills Training Course in Milton Keynes

16Dec9:30 am7:30 amCustomer Service Skills Training Course in Nottingham

17Dec9:30 am4:30 pmCustomer Service Skills Training Course in Cardiff

17Dec9:30 am4:30 pmCustomer Service Skills Training Course in Glasgow

17Dec9:30 am4:30 pmCustomer Service Skills Training Course in Leicester

Show More Events

January

27Jan9:30 am7:30 amCustomer Service Skills Training Course in Aberdeen

27Jan9:30 am7:30 amCustomer Service Skills Training Course in Milton Keynes

27Jan9:30 am7:30 amCustomer Service Skills Training Course in Nottingham

28Jan9:30 am4:30 pmCustomer Service Skills Training Course in Cardiff

28Jan9:30 am4:30 pmCustomer Service Skills Training Course in Glasgow

28Jan9:30 am4:30 pmCustomer Service Skills Training Course in Leicester

Show More Events

We can deliver any of the above customer service training courses in-house for a group of up to 12 people in your organisation.

We can tweak the course content to align it closer to your business needs.  The course will be delivered by one of our professional hand-picked trainers who will provide the skills and knowledge and allow plenty of time to practice the skills.  They will also ensure that everyone leaves with an action plan that details what they will do next.

To find out more about having one of the above customer service training courses delivered in-house at your business, fill in the form below and we’ll get back to you.  Be sure to tell us what course you are looking for and in what location.  Alternatively you can call us on 03333 444575.

4.7
4.7 rating
4.7 out of 5 stars (based on 9 reviews)
Excellent78%
Very good11%
Average11%
Poor0%
Terrible0%

Superb Customer Service Training

5.0 rating
23rd August 2019

I was a little unsure what to expect on this course. I thought it was all going to be role plays but I’m so glad it wasn’t.
The course really made me think about what I do. Some of it I already knew but it was a good refresher. The small group meant the trainer could talk to each of us and from that I got some really good ideas.

Aimee Swinson

Customer Service Skills Training

3.0 rating
19th August 2019

I would have liked to have moved around a little more, I found the length of the course a long time to be sat down. It would have been nice to have done some more group activities.
I felt towards the end of the course it was rushed, even though the course finished early, we skipped some pages of the booklet. It would have been better to have gone through them and to summarise.
Although the course went through complaint handling, I would have liked to have specifically gone through difficult client calls and how to handle them. Complaint handling touched on this but I would have liked to have gone through in more detail. I did mention this to the trainer.
The course was heavily focused on face to face whereas for me personally I would have liked to have done more on phone calls as this is more relevant to my role.
However, the course went through some valuable and important points, I do feel I have taken something away from the course, and will apply this to my role.

Stephanie Parker

Response from Revolution Learning and Development Ltd

Hello Stephanie. Thank you for your review. Your feedback is incredibly useful and will help us to further improve the course. I will discuss this with the team. The nature of these open courses does sometimes mean that we can’t meet everyone’s individual requirements and we need to follow the course outline initially to ensure that we cover everything that everyone signed up for. But, I do understand your point about there being more focus on delivering customer service through a range of channels such as the telephone – this is definitely something that we will take a look at. The course materials are prepared in such a way that allows us to cover points outside of the course overview – just in case something comes up. It does mean that not everything in the materials will be delivered but is more of a reference. It’s why we tend to make them so detailed.
Thank you once again for taking the time to provide your feedback.
David – Managing Director

Customer Service Course

5.0 rating
19th August 2019

Very good course this. Easy going trainer with bags of experience and ideas. Really knew his stuff. But if a fluke but he also had a similar background to the role that I do.
Good that we looked at service on the telephone and face to face. They also added in email for us as a couple of us asked about it.
Highly recommend this course and company to anyone.

Adam Powers

Revolution Customer service Training

4.0 rating
16th August 2019

I thought the course was good an overall good. I am going to honest and say I thought there would be more role plays and scenario based activities within the group. There was 6 people of the course which I thought there was going to be a bigger group number, with a numerous selection of companies but that was not the case. The Building itself was lovely and the staff were all very accommodating and the lunch was incredible for the selection, again staff were very polite. Our trainer Lynn was very welcoming and easy to talk to. I did take away some good Ideas to take back into the office..

Charlotte Harrison

Response from Revolution Learning and Development Ltd

Thank for taking the time to write a review, Charlotte and for your feedback. We do tend to keep our group sizes smaller than expected and try to have no more than 6-8 people on some of our sessions. This allows us to have more individual conversations with delegates. I will definitely discuss the points about role play etc. with the team. It’s always tricky using role-play as not everyone feels comfortable doing this, especially on open courses where delegates don’t know each other. That said, your feedback clearly shows this is valuable so we will discuss a way to integrate this into the session.
I’m pleased you liked the venue – it’s definitely one of our favourites too.
Thanks again for your review and your feedback.
David – Managing Director

Complaints handling training

5.0 rating
29th July 2019

Our Store Managers had an excellent training session with Lynne. Engaging, informative and thought provoking. Thank you!

KIM Gieske

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