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Customer Service Training Courses

Customer Service Training courses delivered in-house and as open training courses in towns and cities across the UK.

Raise the standard of customer care and customer experience in your business. To find our more about individual Customer Service training courses, see the links below that will take you to the course information page. You will find further information about in-house delivery and open training courses.

Alternatively, if you are looking for a more bespoke solution, click here to find out more about our Training and Development Consultancy Service.

customer service strategy training course

For any business to be successful it needs to have a customer service culture embedded into it. This culture should be top down and strive to deliver exceptional service at every interaction with a customer.

Get the skills and approaches needed to develop and embed a customer service strategy that delivers. Here is what we cover in this building a customer service strategy training course:

  • Current Customer Perceptions
  • The Vision for Customer Services
  • What Makes Customers Loyal
  • Building the Customer Service Strategy
  • Pre-empting Resistance and Challenges
  • Setting and Measuring Organisational Goals
Learn More

customer service training course

Learn how to provide outstanding customer service in your business with our customer service training course.

Find out how to wow customers and increase sales whilst generating s sense of loyalty.  Understand how to fine tune the service that is offered and ensure that high customer service standards are maintained. Here is what we cover in this customer service training course:

  • What is ‘World Class’ Customer Service?
  • Customer Service Expectations
  • Communication Skills
  • Your Behaviour With Customers
Learn More

customer complaints handling training course

This Customer Complaint Handling training course uses easy to follow tips and techniques to look at how to handle customer complaints effectively, ensuring the relationship with the customer stays intact.

We look at how to be pro-active in reducing the complaints a business will receive and use an easy to follow process to deal with them. Here is what we cover in this Customer Complaints Handling training course:

  • Why People Complain
  • Complaint Handling Skills
  • Getting to the Root Cause
  • Dealing With the Complaint
  • Being Pro-active
Learn More

customer service management training course

This Customer Service Management training course will provide skills and approaches to keep your customer service team motivated, on track and delivering exceptional levels of service.

Motivate those that interact with customers, set clear targets and objectives and coach the team to achieve the required results. Here is what we cover in this customer service management training course:

  • What is a Customer Service Management?
  • Team Characteristics
  • Setting Goals and Objectives
  • Monitoring, Motivating and Maintaining Performance
  • Coaching and Feedback
  • Dealing With Under Performing Customer Service Team Members
Learn More

live chat support training course

Our Live Chat Support Training Course is a half day course that looks at best practice and tips and techniques to help deliver high quality customer service to you customers who choose to use Live Chat Support.

Ensure you use the right language, give the information clearly and deliver a high level of service using live chat systems. Here is what we cover in this Live Chat Support Training Course:

  • Online Chat v’s Other Support Channels
  • Best Practice for Chat Support
  • What to Say and What Not to Say
  • Canned Responses
  • Skills Practice
Learn More

receptionist skills training course

This Receptionist Skills Training Course provides the skills and knowledge needed for those working on reception to provide a great first impression for your business.

Learn the behaviours and the skills needed to handle people in a friendly yet efficient way and how to deal with irate people and complicated requests. Here is what we cover on this Receptionist Skills Training Course:

  • The Role of Reception and Receptionist
  • Skills and Behaviours of a Receptionist
  • Individual Skills
  • Right First Impression
  • Dealing with Complaints, Irate People and Complex Queries
Learn More

telephone skills training course

Our Telephone Skills training course is a one day course that looks at how to deliver highly effective service to customers over the telephone.

Ensure you use the right language, deal with queries and complaints effectively and learn the do’s and don’ts of delivering great service over the telephone. Here is what we cover in this telephone skills training course:

  • What is ‘World Class’ Telephone-Based Customer Service?
  • Customer Service Expectations
  • Communication Skills
  • Your Behaviour With Customers
  • Telephone – Do’s and Don’ts
  • Dealing With Complaints and Dissatisfaction
Learn More

Our Customer Service Skills training courses are highly interactive. We spend time finding out about the current level of customer service you are offering and where you would like it to be. We then adapt the content to help support your business achieve it’s customer service goals.

We’ll provide time to try out the customer service skills we look at in the training course in a safe environment, allowing you to get some valuable feedback on your approach before going back to the workplace and putting them into practice for real.

Our customer service skills trainers are experienced customer service professionals as well as fun, down to earth trainers.

If you are looking to increase your sales, build better relationships with your customers and generate more repeat and loyal customers, talk to us about having a sales skills training course delivered.

We deliver our Customer Service Skills Training Course as an open course across the UK. See the schedule below:

Courses Cost:

  • 1 Delegate – £249.00 + VAT
  • 2 Delegates – £236.55 + VAT per delegate
  • 3+ Delegates – £211.65 + VAT per delegate

Includes lunch, refreshments and a delegate workbook to take away. 

 Time:Courses run 9.30am until 4.30pm.

Here’s our current schedule. To book, click a date and location below then click Add to Booking.

May

22May(May 22)9:30 am23(May 23)4:30 pmEvent has startedCustomer Service Skills Training Course in Birmingham

23May9:30 am4:30 pmEvent has startedCustomer Service Skills Training Course in Sheffield

23May9:30 am4:30 pmEvent has startedCustomer Service Skills Training Course in Newcastle

23May9:30 am4:30 pmEvent has startedCustomer Service Skills Training Course in Leeds

23May9:30 am4:30 pmEvent has startedCustomer Service Skills Training Course in Exeter

23May9:30 am4:30 pmEvent has startedCustomer Service Skills Training Course in Chelmsford

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July

01Jul9:30 am7:30 amCustomer Service Skills Training Course in Aberdeen

01Jul9:30 am7:30 amCustomer Service Skills Training Course in Milton Keynes

01Jul9:30 am7:30 amCustomer Service Skills Training Course in Nottingham

02Jul9:30 am4:30 pmCustomer Service Skills Training Course in Cardiff

02Jul9:30 am4:30 pmCustomer Service Skills Training Course in Glasgow

02Jul9:30 am4:30 pmCustomer Service Skills Training Course in Leicester

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August

12Aug9:30 am7:30 amCustomer Service Skills Training Course in Aberdeen

12Aug9:30 am7:30 amCustomer Service Skills Training Course in Milton Keynes

12Aug9:30 am7:30 amCustomer Service Skills Training Course in Nottingham

13Aug9:30 am4:30 pmCustomer Service Skills Training Course in Cardiff

13Aug9:30 am4:30 pmCustomer Service Skills Training Course in Glasgow

13Aug9:30 am4:30 pmCustomer Service Skills Training Course in Leicester

Show More Events

September

23Sep9:30 am7:30 amCustomer Service Skills Training Course in Aberdeen

23Sep9:30 am7:30 amCustomer Service Skills Training Course in Milton Keynes

23Sep9:30 am7:30 amCustomer Service Skills Training Course in Nottingham

24Sep9:30 am4:30 pmCustomer Service Skills Training Course in Cardiff

24Sep9:30 am4:30 pmCustomer Service Skills Training Course in Glasgow

24Sep9:30 am4:30 pmCustomer Service Skills Training Course in Leicester

Show More Events

We can deliver any of the above customer service training courses in-house for a group of up to 12 people in your organisation.

We can tweak the course content to align it closer to your business needs.  The course will be delivered by one of our professional hand-picked trainers who will provide the skills and knowledge and allow plenty of time to practice the skills.  They will also ensure that everyone leaves with an action plan that details what they will do next.

To find out more about having one of the above customer service training courses delivered in-house at your business, fill in the form below and we’ll get back to you.  Be sure to tell us what course you are looking for and in what location.  Alternatively you can call us on 03333 444575.

5
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5 out of 5 stars (based on 5 reviews)
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Useful Course

5.0 rating
14th June 2017

Our team got some really good ideas. Really cleverly done in that we thought we would just be told what to do, but Andrew asked us lots of questions and helped us to decide for ourselves what we should do. He also gave us useful ideas to throw into the mix.
We have seen instant results in our customer feedback.
Thanks for the course and the help.

Alan Waring

Great Course

5.0 rating
11th April 2017

I learnt a lot on this session. It made me think about my attitude and behaviour when I speak to customers. I’ve used some of the skills and ideas already and they have helped a lot. Thanks again for a great gourse

Janine Redmond

Customer Service Training Course

5.0 rating
30th November 2016

Very good course!

Darren Ward, Horton Automatics

Fantastic Course

5.0 rating
6th April 2014

The course was fantastic and very informative. The subject was covered brilliantly and liked how other topics were brought in to show they could be used under this subject. Everyone was involved and contributing

S Dyke, Hospital Innovations Ltd

Best Session I've Been On

5.0 rating
6th April 2014

This was by for the best session I have been on. The content was valid and more than reading off a PowerPoint presentation. The tasks met the needs of all of the different learning styles

S Francis, Hospital Innovations Ltd

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