Blog Posts
Read our free blog posts and gain knowledge, insights, tips and techniques
How to Deliver Outstanding Customer Service: Fun, Down-to-Earth Tips for UK Workplaces
Customer Service
Outstanding customer service is the secret sauce that keeps customers coming back for more. In the UK, where competition is fierce and expectations are sky-high, giving your customers a brilliant experience every time is more important than ever. Whether you’re on the phones, working the shop floor or supporting clients online, these practical, fun and ... Read more
How to Build Brilliant Business Networks: Fun, Practical Tips for UK Professionals
Attitude and Behaviour
Let’s face it, the word networking can strike fear into even the bravest of UK professionals. Whether you imagine awkward roomfuls of strangers, a pile of business cards gathering dust, or endless small talk, you’re not alone. The good news is, business networking doesn’t have to be cringeworthy—or boring! In fact, with the right approach, ... Read more
How to Build a High-Performing Team: Fun, Down-to-Earth Tips for UK Workplaces
Attitude and Behaviour
Building a high-performing team can feel like trying to solve a Rubik’s Cube with your eyes closed, but with the right approach, it’s much more fun (and a lot less frustrating). Whether you’re leading a new group or looking to turn your existing team into a well-oiled machine, the secret is blending practical techniques with ... Read more
How to Nail Performance Conversations: Down-to-Earth Tips for UK Managers
Attitude and Behaviour
Performance conversations at work can feel a bit daunting, can’t they? Whether you’re a brand-new people manager or a seasoned leader, giving feedback and guiding your team through performance chats is one of the most important – and sometimes trickiest – parts of the job. The good news? With the right approach, these conversations can ... Read more
Boosting Commercial Awareness at Work: Practical, Down-to-Earth Tips for UK Professionals
Attitude and Behaviour
Ever wondered why some people always seem to make spot-on business decisions, spot trends before anyone else, or just seem to have a sixth sense for what makes a business tick? That, in a nutshell, is commercial awareness. But don’t worry, you don’t need to be a business whizz or spend your evenings glued to ... Read more
Sales Skills for the Real World: Practical, Fun Tips to Boost Your Sales Confidence
Customer Service
Looking to sharpen your sales skills and boost your confidence, whether you are new to sales or just want to brush up? You are in the right place. Sales is not about cheesy scripts or pushy tactics – it is about building real connections, understanding people, and having the right tools up your sleeve. In ... Read more
Receptionist Skills That Impress: Practical Tips for Nailing the Front Desk Every Day
Customer Service
When you think of the heartbeat of any business, you might picture the boardroom or maybe the break room. But let’s be honest, the real action starts at the front desk. Receptionists are the face, voice, and first impression of any company. Whether you work in a busy city office or a small local firm, ... Read more
Receptionist Skills That Shine: Fun, Down-to-Earth Tips for a Brilliant First Impression
Customer Service
When someone walks into a business, the first person they usually meet is the receptionist. That first hello sets the entire tone for what follows, whether it’s a client, a customer, or a colleague. Receptionists are the face and voice of their workplace, which means their skills go far beyond answering phones and greeting guests. ... Read more
Project Management Skills for Everyday Success: Down-to-Earth Tips for UK Workplaces
Change Management
Project management might sound like something just for big businesses or specialist roles, but the truth is, we all manage projects in our day-to-day work. Whether you are rolling out a new process, planning an office move, or simply juggling lots of tasks, strong project management skills can make your life so much easier. The ... Read more
How to Build Brilliant Communication Skills at Work: Fun, Down-to-Earth Tips for UK Professionals
Communication
Ever felt like your message gets lost somewhere between your mouth and your colleague’s ear? You’re not alone! Communication is the secret sauce that holds teams together, keeps customers happy and makes the workday run smoothly. Yet, it’s one of those things we often assume we’re good at—until that awkward misunderstanding or email blunder pops ... Read more
