Blog Posts
Read our free blog posts and gain knowledge, insights, tips and techniques
Boosting Commercial Awareness at Work: Practical, Down-to-Earth Tips for UK Professionals
Attitude and Behaviour
Ever wondered why some people always seem to make spot-on business decisions, spot trends before anyone else, or just seem to have a sixth sense for what makes a business tick? That, in a nutshell, is commercial awareness. But don’t worry, you don’t need to be a business whizz or spend your evenings glued to ... Read more
Sales Skills for the Real World: Practical, Fun Tips to Boost Your Sales Confidence
Customer Service
Looking to sharpen your sales skills and boost your confidence, whether you are new to sales or just want to brush up? You are in the right place. Sales is not about cheesy scripts or pushy tactics – it is about building real connections, understanding people, and having the right tools up your sleeve. In ... Read more
Receptionist Skills That Impress: Practical Tips for Nailing the Front Desk Every Day
Customer Service
When you think of the heartbeat of any business, you might picture the boardroom or maybe the break room. But let’s be honest, the real action starts at the front desk. Receptionists are the face, voice, and first impression of any company. Whether you work in a busy city office or a small local firm, ... Read more
Receptionist Skills That Shine: Fun, Down-to-Earth Tips for a Brilliant First Impression
Customer Service
When someone walks into a business, the first person they usually meet is the receptionist. That first hello sets the entire tone for what follows, whether it’s a client, a customer, or a colleague. Receptionists are the face and voice of their workplace, which means their skills go far beyond answering phones and greeting guests. ... Read more
Project Management Skills for Everyday Success: Down-to-Earth Tips for UK Workplaces
Change Management
Project management might sound like something just for big businesses or specialist roles, but the truth is, we all manage projects in our day-to-day work. Whether you are rolling out a new process, planning an office move, or simply juggling lots of tasks, strong project management skills can make your life so much easier. The ... Read more
How to Build Brilliant Communication Skills at Work: Fun, Down-to-Earth Tips for UK Professionals
Communication
Ever felt like your message gets lost somewhere between your mouth and your colleague’s ear? You’re not alone! Communication is the secret sauce that holds teams together, keeps customers happy and makes the workday run smoothly. Yet, it’s one of those things we often assume we’re good at—until that awkward misunderstanding or email blunder pops ... Read more
Business Writing Skills for the Real World: Fun, Down-to-Earth Tips for UK Professionals
Business Writing
Let’s face it, business writing can feel a bit dry – but it really doesn’t have to be! Whether you’re sending emails, drafting reports or putting together proposals, clear and engaging business writing makes a massive difference to how you’re understood at work. In the UK, we love a bit of wit and warmth, so ... Read more
Assertiveness at Work: Real-World Tips to Speak Up (and Still Be You)
Assertiveness Skills
Ever sat in a meeting with a great idea but felt like you just couldn’t get the words out? Maybe you’ve said yes when you really wanted to say no, or you’ve left a conversation wishing you’d put your foot down a bit more. Assertiveness isn’t about being pushy or loud—it’s about standing up for ... Read more
Mastering Performance Feedback: Fun, Down-to-Earth Tips for Better Results at Work
Attitude and Behaviour
Let’s face it, giving feedback at work can feel a bit awkward. Whether you’re a seasoned manager or new to leading a team, those feedback conversations can sometimes make even the most confident among us break out in a nervous sweat. But here’s the thing: performance feedback, when done right, is one of the most ... Read more
Facilitation Skills in Action: Fun, Down-to-Earth Tips to Run Brilliant Meetings and Workshops
Let’s face it, we’ve all sat through meetings or workshops that seemed to drag on forever or left us none the wiser. The secret sauce to making these sessions lively, productive and genuinely useful is facilitation skills. Whether you’re leading a project meeting, running a team brainstorm, or guiding a workshop, strong facilitation can turn ... Read more
