Blog Posts
Read our free blog posts and gain knowledge, insights, tips and techniques
Creative Problem-Solving at Work: Fun, Down-to-Earth Tips for Breakthrough Results
Attitude and Behaviour
Ever find yourself staring at a pesky problem at work, scratching your head and wondering how to crack it? You’re not alone! Whether it’s a tricky customer complaint, an awkward process that just won’t flow, or a team challenge that keeps popping up, we all run into roadblocks that need a fresh approach. That’s where ... Read more
Managing Absence at Work: Practical, Down-to-Earth Tips for UK Managers
Change Management
Absence management can sometimes feel like a minefield for even the most experienced managers. Whether it is a short bout of illness or longer-term absences, knowing how to approach these situations in a fair, supportive, and legally sound way is crucial for keeping your team happy and your business running smoothly. If you are a ... Read more
Embracing Change at Work: Down-to-Earth Tips for a Smoother Transition
Change Management
Change at work is a fact of life, whether it is a new process, a team restructure, or something bigger. It is easy to feel unsettled, but with the right approach, you can ride the waves and come out smiling. If you are facing change at work (or just want to get better at handling ... Read more
Team Building That Works: Fun, Real-World Tips for a Collaborative Workplace
Ever walked into a workplace where everyone is genuinely happy to be there, pitches in without grumbling, and seems to actually enjoy collaborating? That is the magic of a high-performing team. But let us be honest, building a collaborative workplace does not happen by accident. It takes intention, a bit of creativity, and a willingness ... Read more
Telesales Skills That Sell: Fun, Practical Tips for Confident Calling in the UK
Customer Service
Let’s face it, picking up the phone for a sales call can feel a bit daunting, even for the most outgoing among us. But with the right approach and a bag of practical tricks, telesales can go from nerve-racking to downright enjoyable—and successful too! Whether you’re brand new to sales or you’ve been dialling for ... Read more
Minute-Taking Mastery: Fun, Practical Tips for Confident Note-Taking at Work
Business Writing
Let’s face it, nobody dreams of being the person stuck taking minutes in every meeting. But what if you could make minute-taking super simple, surprisingly fun, and even a little bit impressive? Whether you’re a reluctant notetaker or the regular meeting scribe, mastering the art of minute-taking can make your work life a whole lot ... Read more
Mastering Telephone Skills: Fun, Down-to-Earth Tips for Confident Calls
Customer Service
Let’s be honest, the humble phone call is still very much alive and kicking in the modern workplace. Whether you’re reaching out to customers, clients, or colleagues, having strong telephone skills can help you stand out, build trust, and get things done more efficiently. But let’s face it, not everyone jumps at the chance to ... Read more
Business Writing Skills: Fun, Down-to-Earth Tips for Clear and Impactful Communication
Business Writing
Let’s be honest, business writing doesn’t have the best reputation. For many of us in the UK, the thought of drafting a report, email, or proposal can leave us reaching for another cuppa. But what if business writing could be easier, friendlier, and yes, even a bit of fun? Whether you’re penning emails to your ... Read more
HR for Managers: Fun, Down-to-Earth Tips for Confident People Management
Attitude and Behaviour
Being a manager in today’s workplace can feel a bit like spinning plates. You’re juggling people, processes, policies, and your own workload, all while trying to keep your team happy and productive. One of the biggest challenges? Navigating HR responsibilities with confidence, even if you’re not an HR expert. But don’t worry! With a few ... Read more
Coaching Skills That Stick: Practical Tips to Coach with Confidence at Work
Coaching
When it comes to making a real difference at work, nothing beats good coaching. Whether you are a manager, team leader, or a keen team member, coaching skills can help unlock potential, boost motivation, and build a culture where everyone thrives. But coaching does not have to be stuffy or complicated. In fact, some of ... Read more
