Customer Service Management Training Course

Our Customer Service Management training course is only available as an in-house course. We can deliver the course as a face to face course and a live virtual online course in-house just for your business.

One Day Course | Delivered Just for Your Organisation | Delivered In-Person or Online

Customer Service Management Course – The Details

Flick through the tabs below to see all the details about our customer service management training course.

Course Highlights

Here’s some quick information about our customer service management course:

  • Delivered anywhere in the UK as an in-house course
  • Can also be delivered online just for your organisation
  • We work with you to make the course match your needs more closely

Course Aim

This Customer Service Management training course will provide you with the skills and approaches needed to motivate and develop your customer service team.

Course Objectives

By attending this Customer Service Management Training Course you will:

  • Have tools to identify the different characters in your team
  • Be able to communicate the customer service ethos to all team members
  • Be able to different techniques to motivate both individuals and your team as a whole
  • Know how to set clear objectives with your team members as well as objectives that stretch to achieve more
  • Be able to coach your team members effectively to get maximum performance
  • Have tools and techniques to deal with underperforming team members

Course Content

Here’s what we cover in our customer service management training course:

What is a Customer Service Management?

  • The role of the customer service manager
  • The skills needed to be an effective customer service manager
  • The objectives of the customer service manager

Team Characteristics

  • Understanding team personalities
  • How to communicate with different personalities
  • How to motivate different personalities
  • The team development life cycle

Setting Goals and Objectives

  • Setting daily/weekly/monthly targets and objectives
  • Feeding objectives into overall performance management programmes
  • Monitoring goals and objectives
  • Gaining buy-in from team members
  • Setting targets and objectives that stretch the team members

Monitoring, Motivating and Maintaining Performance

  • How to monitor your overall team performance
  • Using dashboards and other tools to track performance and gather data
  • Using motivational techniques to maintain and increase performance

Coaching and Feedback

  • Understanding how coaching helps maintain and improve performance
  • Using a simple coaching structure to have effective conversations
  • Turning gathered data into effective feedback
  • Providing feedback that creates change

Dealing With Under Performing Customer Service Team Members

  • How to proactively identify potential drops in performance
  • Effective underperformance discussions
  • Setting targets for improvement
  • Using personal improvement plans

When you bring this course in-house, the content above can be tweaked and changed to meet the needs of your team.

Download the Course Brochure

Download a copy of our customer service management training course brochure below.

Who Should Attend our Customer Service Management Training Course?

This customer service management training course is for anyone who is responsible for overseeing a customer service team or department.

If you want to:

  • Know how to lead and manage your customer service team to deliver great service
  • Be able to set clear customer service standards and monitor and measure agains them
  • Motivate team members to deliver great service
  • Have confidence in tacking performance issues in your customer service team
  • Clear clear strategies for improving and maintaining service standards
  • Have a better approach to department planning

Then this customer service management course is for you.

The course is suitable for people of all levels and in all roles and industries.

In-House Delivery

A 1 day training course with one of our highly experienced trainers at your location or online. You also get

  • Course materials for each delegate to take away
  • A course certificate
  • Reporting on delegate evaluation
  • Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer

Have Some Questions?

Here are some of the common questions we get asked about our customer service management training course:

Our customer service management courses are delivered by our friendly and highly experienced trainers. We live and breathe what we talk about in these sessions as we use most of the tools and techniques ourselves on a daily bases and bring this real-world experience into the session and the examples that we use.

Customer service management is using a range of leadership and management skills, but highly targeted towards teams that are customer facing and responsible for delivering customer service

The skills and approaches that we look at in the course can be used in a department that deals with customer via one channel or a multi-channel team.

As we only deliver this course as an in-house course, we will work with you to understand who will be attending the course and ensure the course is pitched at the correct level for the attendees and that it looks specifically at your organisation and teams.

Yes. We have lots of articles about customer service management in the customer service section of our blog.

Open Online Course

We currently only deliver this customer service management course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.

Here are the most recent reviews that have been left for our Customer Service Management Training Course. If you would like to see more detailed reviews then please get in touch and we can pull some data from our course evaluations together for you.

Get a Quote

Bring this Customer Service Management training course in-house and train your team together at the same time.

  • Delivered online or in person at your business premises
  • Course content can be tailored to your specific requirements

Complete the form below to get a personalised quote from a member of our team.

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Would they all be attending in the same group or split across smaller groups?