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31st July 2016
Types of Customers and How to Deal with Each

Different businesses will see different types of customers. This will depend on whether you are a business to public organisation or a business to business. Each customer is an individual. They will all have different needs and wants and they will all have different expectations. If you think about yourself as a customer, some days […]

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30th July 2016
Customer Service Behaviours - Take Your Service Up a Notch

They are central to any business. Get it wrong and you're in trouble. Yes, we're talking about your customers. Here are a handful of things that you can do to take your service up a notch. Delivering customer service is first and foremost about attitude. Having the right attitude towards your customers is incredibly important. […]

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30th June 2014
Customer Service - It's the Little Things

In September last year I wrote a post about the low cost airline Ryanair. In the post I wrote about an announcement Michael O'Leary had made at their AGM where he said that Ryanair would be reforming it's abrupt culture. You can see the post here. Well, it's now been almost a year since that […]

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2nd June 2014
Live Chat Support Best Practice

Many organisations today are using Live Chat systems as an additional channel for customers to contact them through. It's quick and easy, agents can deal with many chats at the same time and it saves businesses lots of cash but, it cans also cause significant damage if not conducted correctly. Live Chat software providers make […]

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23rd September 2013
Providing Good Customer Service Doesn't Have to Cost the Earth

At it's annual meeting recently, budget airline Ryanair announced that it will be reforming it's 'abrupt culture'. The decision was taken after a number of key stakeholders expressed concerns about how poor customer service was hitting sales. It's fair to say that any company or organisation who doesn't put it's customer at the centre of […]

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