11 Ways to Create Raving Fans and Why You Need Them

In this post, we look at 11 ways to create raving fans for your business. What's a raving fan? Read on to find out what a raving fan is and how your business can benefit from having them.

The Importance of Customer Service to Any Business

Does your organisation understand the importance of customer service? In this post, we look at the importance of customer service in any business and share some tips on how to deliver good customer service to customers.

4 Tips for Live Chat Support Best Practice

Here are 4 tips for live chat support best practice. These tips are from our Live Chat Support Training Course. We hope you find this quick read useful.

Providing Good Customer Service Doesn’t Have to Cost the Earth

Making changes to the way that you deliver customer service to improve the customer experience doesn't have to cost the earth. This post looks at an example from our customer service skills training course that shows you can make small changes that have a big impact.

Why Customers are Always Right

In our customer service training course we often hear the term 'the customer is always right'. There is often an argument that this isn't always true. In this post we look at if customers are always right and, if they are, why.