Our one day Customer Complaints Handling training course will show you how to manage customer complaints effectively, as well as ideas to proactively reduce them in the first place.
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This Customer Complaints Handling Training Course aims to help businesses increase customer loyalty and retention by providing the skills and knowledge needed to deal with customer complaints effectively.
Those who attend this Customer Complaints Handling Training Course will:
Here's what we cover in our Customer Complaints Handling Training Course:
Why People Complain
Complaint Handling Skills
Getting to the Root Cause
Dealing With the Complaint