Do you want to know how to deal with customer complaints effectively and have strategies to proactively reduce them from happening in the first place?
Our Customer Complaints Handling Training Course will show you how to manage customer complaints effectively, as well as ideas to proactively reduce the amount of complaints that you receive. The course looks at how to handle customer complaints so that the relationship with the customer stays intact. Knowing what drives complaints in the first place is a great way to reduce the overall amount of complaints a business will get.
This Customer Complaints Handling training course is delivered as a scheduled open online training course or in-house just for your business. We deliver the course as a face to face course and a live virtual online course.
This Customer Complaints Handling Training Course aims to help businesses increase customer loyalty and retention by providing the skills and knowledge needed to deal with customer complaints effectively.
By attending this Customer Complaints Handling Training Course you will:
Here's what we cover in our Customer Complaints Handling Training Course:
Why People Complain
Complaint Handling Skills
Getting to the Root Cause
Dealing With the Complaint
This handling customer complaints training course is customer facing and is responsible for dealing with customer complaints.
If you want to
Then this handling customer complaints course is for you.
The course is suitable for people of all levels and in all roles and industries.
A 1 day online live virtual training course with one of our highly experienced customer service and complaints handling trainers. You also get:
A 1 day training course with one of our highly experienced trainers at your location or online. You also get
A complaint is an expression of dissatisfaction. When we feel as though something hasn't met our standards we raise this with the company or the person. When we feel as though our concern is not being dealt with effectively, then we complain.
Yes. This is about understanding much more about what causes complaints. This is normally a failing in the service or a process. We can be much more proactive in these areas by improving communication with customers, or looking for points of failures in our processes that may cause a complaint to happen.
The skills and approaches that we look at can be used across all channels that your customer can contact you through.
Yes. We have lots of articles about dealing with complaints and customer service in the customer service section of our blog.
Our Online Customer Complaints Handling course is an interactive live virtual course. The content remains the same but the delivery and approach has been re-imagined for the virtual environment. Our online training courses are delivered by Zoom.
We can also deliver this Customer Complaints Handling course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.
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