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Get tips and ideas to provide brilliant service to customers with this one day Customer Service Training Course.

customer service training course

Our one day Customer Service Training Course will provide lots of tips and ideas to provide brilliant service to your customers..

Find out how to deliver a positive customer experience to customers of your business. Learn how to generate customer loyalty and positive word of mouth about your business.

Course Delivery Options

Open Course

Our Customer Service Training Course is delivered as an open training course across the UK.

See below for more details and the schedule.

In-House

Great News! We can deliver our Customer Service Training Course at your business or any location you arrange anywhere in the UK.

See below for details.

Bespoke Design

Need something a bit more specific? Let us work with you to design a Bespoke Customer Service Training Course for you. See below for more details and how to get started.

The Course Aims

This Customer Service Training Course will investigate what good customer service is, how you define it and what you can do to deliver brilliant customer service. They are the most important thing to any business and looking after them is paramount.

The Course Objectives

Those who attend this Customer Service Training Course will:

  • Enhanced your self awareness of customer service skills
  • A greater understanding of customer expectations, perceptions and needs
  • Learnt techniques and structures to consistently deliver exceptional customer services
  • Increased your confidence and communication skills
  • Started the process of considering customer service strategies to apply with your own customers

Our Approach

No PowerPoint

Yes, you read that right! We’ve removed PowerPoint from this and many of our other courses.

Instead we opt for more creative ways to deliver course content and create more discussions in our courses.

Less Theory, More Practical

We don’t spend time on theory. We’ll introduce it but focus more attention on practical tools and ideas that you can actually take away and use.

We’ll provide the theory in your course materials to take away with you.

Clear Pricing

Our pricing is clear. You’ll see the exact price of our open training courses on our site.

We’ll quote an all-inclusive price for in-house and bespoke work. You won’t pay a penny more than we quote you for your course.

Click a Tab, Get More Details

Here’s all of the details you need about our customer service training course. We’re here to help if you have any other questions. You can see all of the ways to get in touch here.

Here’s what we cover in our Customer Service Training Course:

What is ‘World Class’ Customer Service?

  • What does world class customer service look like
  • Who is currently delivering world class service and what can we learn

Service Expectations

  • What do our customers expect and why
  • What happens if we fall short of expectations

Communication Skills

  • What are the skills that are necessary to deliver world class service
  • Questioning, listening and building rapport with customers

Your Behaviour With Customers

  • Understanding how your behaviour can impact on your relationship with the customer
  • Using and Demonstrating empathy with customers

If you opt to have this course delivered in-house, the content above can be tweaked and changed to ensure the course meets your specific needs.

We can deliver this customer service training course in-house to a group of up to 12 people in your organisation.

We can tweak the course content to align it closer to your business needs.  The course will be delivered by one of our professional hand picked trainers who will provide the skills and knowledge and allow plenty of time to practice the skills.  They will also ensure that everyone leaves with an action plan that details what they will do next.

To find out more about having a customer service training course delivered in-house at your business, fill in the form below and we’ll get back to you.  Be sure to tell us what course you are looking for and in what location.  Alternatively you can call us on 03333 444575.

Our Customer Service Skills Training Course is delivered in towns and cities across the UK.  The course is fun and interactive with plenty of opportunity to practice the skills behind delivering great customer service.

Courses Cost:

  • 1 Delegate – £249.00 + VAT
  • 2 Delegates – £236.55 + VAT per delegate
  • 3+ Delegates – £211.65 + VAT per delegate

Includes lunch, refreshments and a delegate workbook to take away. 

 Time: Courses run 9.30am until 4.30pm.

To search for a location type a town or city into the search box. To book a space on a course hit book now next to the course you’d like.

January

16Jan9:30 am4:30 pmEvent OverCustomer Service Skills Training Course in Southampton

16Jan9:30 am4:30 pmEvent OverCustomer Service Skills Training Course in Bristol

16Jan9:30 am4:30 pmEvent OverCustomer Service Skills Training Course in Edinburgh

16Jan9:30 am4:30 pmEvent OverCustomer Service Skills Training Course in Liverpool

16Jan9:30 am4:30 pmEvent OverCustomer Service Skills Training Course in London

16Jan(Jan 16)9:30 am17(Jan 17)4:30 pmEvent OverCustomer Service Skills Training Course in Birmingham

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February

25Feb9:30 am7:30 amCustomer Service Skills Training Course in Aberdeen

25Feb9:30 am7:30 amCustomer Service Skills Training Course in Milton Keynes

25Feb9:30 am7:30 amCustomer Service Skills Training Course in Nottingham

26Feb9:30 am4:30 pmCustomer Service Skills Training Course in Cardiff

26Feb9:30 am4:30 pmCustomer Service Skills Training Course in Glasgow

26Feb9:30 am4:30 pmCustomer Service Skills Training Course in Leicester

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March

01Mar9:30 am4:30 pmCustomer Service Skills Training Course in York

01Mar9:30 am4:30 pmCustomer Service Skills Training Course in Manchester

01Mar9:30 am4:30 pmCustomer Service Skills Training Course in Brighton

01Mar9:30 am4:30 pmCustomer Service Skills Training Course in Norwich

April

08Apr9:30 am7:30 amCustomer Service Skills Training Course in Aberdeen

08Apr9:30 am7:30 amCustomer Service Skills Training Course in Milton Keynes

08Apr9:30 am7:30 amCustomer Service Skills Training Course in Nottingham

09Apr9:30 am4:30 pmCustomer Service Skills Training Course in Cardiff

09Apr9:30 am4:30 pmCustomer Service Skills Training Course in Glasgow

09Apr9:30 am4:30 pmCustomer Service Skills Training Course in Leicester

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May

20May9:30 am7:30 amCustomer Service Skills Training Course in Aberdeen

20May9:30 am7:30 amCustomer Service Skills Training Course in Milton Keynes

20May9:30 am7:30 amCustomer Service Skills Training Course in Nottingham

21May9:30 am4:30 pmCustomer Service Skills Training Course in Cardiff

21May9:30 am4:30 pmCustomer Service Skills Training Course in Glasgow

21May9:30 am4:30 pmCustomer Service Skills Training Course in Leicester

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The reviews below are submitted by past delegates. If you would like to see more then please get in touch. We can pull together some feedback from our evaluation forms to help you make a more informed decision about this course.

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Download a copy of the customer service skills training course overview by clicking here.

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