Customer Service Training Course

Our one day Customer Service training course will show you how to stand out in your market by providing a great customer experience.


Customer Service Training Course

Course Delivery Options

Public Open Course
Delivered as a virtual online course or at venues across the UK
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For Your Team
Delivered as a virtual online course or at your business anywhere in the UK
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Course Overview

Here’s all of the details you need about our Customer Service training course. Click the tabs below to see more details. 

We’re here to help if you have any other questions. You can see all of the ways to get in touch here.

Aim & Objectives

This Customer Service Training Course will investigate what good customer service is, how you define it and what you can do to deliver brilliant customer service. They are the most important thing to any business and looking after them is paramount.

Those who attend this Customer Service Training Course will have:

  • Enhanced your self awareness of customer service skills
  • A greater understanding of customer expectations, perceptions and needs
  • Learnt techniques and structures to consistently deliver exceptional customer services
  • Increased your confidence and communication skills
  • Started the process of considering customer service strategies to apply with your own customers

Course Overview

Here's what we cover in our Customer Service Training Course:

What is ‘World Class’ Customer Service?

  • What does world class customer service look like
  • Who is currently delivering world-class service and what can we learn

Service Expectations

  • What do our customers expect and why
  • What happens if we fall short of expectations

Communication Skills

  • What are the skills that are necessary to deliver world-class service
  • Questioning, listening and building rapport with customers

Your Behaviour With Customers

  • Understanding how your behaviour can impact on your relationship with the customer
  • Using and Demonstrating empathy with customers

If you opt to have this course delivered in-house, the content above can be tweaked and changed to ensure the course meets your specific needs.


Download Overview

Download a copy of the Customer Service course overview by clicking here

Public Open Course

Our Customer Service course is run as an open course. The course is delivered as both an online virtual training course or in person at venues across the UK. The course is fun and interactive with plenty of opportunity to practice the skills from the course.
Live Online Virtual
£195 + VAT per person
Group discounts available
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In Person Across the UK
£249 + VAT per person
Group discounts available
Where Would You Like to Attend? 

Bring In-House

We can deliver this Customer Service training course as an in-house course for your business. We can deliver this as either a virtual online course or in person at your organisation. To find out more about how in-house delivery works and to get a quote, click below.

Our Approach

No PowerPoint
Yes, you read that right! We’ve removed PowerPoint from our face to face training courses.

Instead we opt for more creative ways to deliver course content and create more discussions in our courses.
Less Theory, More Practical
We don’t spend time on theory. We’ll introduce it but focus more attention on practical tools and ideas that you can actually take away and use.

We’ll provide the theory in your course materials to take away with you.
Clear Pricing
Our pricing is clear. You’ll see the exact price of our open training courses on our site where these are available.

We’ll quote an all-inclusive price for in-house and bespoke work. You won’t pay a penny more than we quote you.

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Revolution Learning and Development Ltd
3 Balkerne House, Balkerne Passage
Colchester
Essex, CO1 1PA, UK

03333 444575 
Copyright © Revolution Learning and Development Ltd
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