Do you want to give a great first impression to visitors and callers to your business?
Our Receptionist Skills Training Course will show those who work on reception how to create a great first impression for your business. The course looks at the behaviours a receptionist will need to demonstrate to give a great first impression. It also looks at the skills needed to handle people in a friendly yet efficient way, along with how to deal with irate people and complicated requests.
This Receptionist Skills training course is delivered as a scheduled open online training course or in-house just for your business. We deliver the course as a face to face course and a live virtual online course.
This Receptionist Skills Training Course aims to provide those who work in reception areas with the skills and behaviours needed to deliver exceptional service to visitors and customers (both internal and external), providing a great first impression.
By attending this Receptionist Skills Training Course you will:
Here's what we cover in our Receptionist Skills Training Course:
The Role of Reception and Receptionist
Skills and Behaviours of a Receptionist
Right First Impression
Dealing with Complaints, Irate People and Complex Queries
This receptionist skills training course is for anyone who works in a role that greets and interacts with customers on a reception desk.
If you want to:
Then this receptionist skills course is for you.
The course is suitable for people of all levels and in all roles and industries.
A 1 day online live virtual training course with one of our highly experienced receptionist and customer service skills trainers. You also get:
A 1 day training course with one of our highly experienced trainers at your location or online. You also get
The skills from the course can be easily transferred to both face to face and telephone interactions.
The skills from the course can be easily transferred to any role whether it be a surgery, office, hotel etc. We will work with you to ensure that you can take the skills and approches and apply them to your role.
Receptionists are the first point of contact in many businesses, it's the first impression visitors and customers (both internal and external) get of your business. The role is just as important as any other in the business when it comes to generating customer satisfaction and supporting this group of people will add to the overall customer experience.
Yes. We have lots of articles about customer service in the customer service section of our blog.
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