Do you want to know how to provide great customer service and a positive customer experience over the telephone?
Our Telephone Skills Training Course will provide lots of tips and ideas to provide brilliant service to your customers over the telephone. The course looks at how to interact with customers by phone and introduces the must do's and don't do's of providing customer service and support by phone
This Telephone Skills training course is delivered as a scheduled open online training course or in-house just for your business. We deliver the course as a face to face course and a live virtual online course.
This Telephone Skills Training Course will show you how to deliver great customer service to customers over the phone. Telephone has become one of the major methods for customers to get in touch and this course looks at how to ensure customers are dealt with effectively.
By attending this Telephone Skills Training Course you will:
Here's what we cover in our Telephone Skills Training Course:
What is ‘World Class’ Telephone Based Customer Service?
Your Behaviour With Customers
Do's and Don'ts
Dealing With Complaints and Dissatisfaction
If you opt to have this course delivered in-house, the content above can be tweaked and changed to ensure the course meets your specific needs.
This telephone skills training course is for anyone who is responsible for providing customer service by phone.
If you want to:
Then this telephone skills course is for you.
The course is suitable for people of all levels and in all roles and industries.
A 1 day online live virtual training course with one of our highly experienced customer service and telephone skills trainers. You also get:
A 1 day training course with one of our highly experienced trainers at your location or online. You also get
Yes. If the role requires service to be delivered by telephone, then the skills from the course will be beneficial.
While there is some cross-over, the course is fully focused on customer service by phone. If you were looking at face to face customer service, our customer service training course would be a better fit.
If you are attending the scheduled open course, you are more than welcome to bring these along with you to see how the skills fit. If we deliver the course in-house for you then we will be able to blend your processes and procedures into the course.
Yes. We have lots of articles about customer service in the customer service section of our blog.
Here are the most recent reviews that have been left for our Telephone Skills Training Course. If you would like to see more detailed reviews then please get in touch and we can pull some data from our course evaluations together for you.
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