Ever felt like your message gets lost somewhere between your mouth and your colleague’s ear? You’re not alone! Communication is the secret sauce that holds teams together, keeps customers happy and makes the workday run smoothly. Yet, it’s one of those things we often assume we’re good at—until that awkward misunderstanding or email blunder pops up. Whether you’re leading a team, chatting with clients or just want to get your point across, a few fun, practical tweaks can take your communication skills from average to absolutely brilliant.
Why Communication Skills Matter (More Than You Think)
Let’s be honest, clear communication isn’t just about sounding clever. It’s about building trust, keeping projects on track and making work a friendlier place. Good communicators are more likely to get promoted, win over customers and avoid those annoying email chains that go back and forth for days. Plus, being a great communicator makes you the go-to person when things get tricky.
Tip 1: Listen Like You Mean It
Ever found yourself nodding along while secretly thinking about lunch? Real listening means putting your phone down, making eye contact and focusing on the other person’s words. Try repeating back what you’ve heard in your own words to show you’re on the same page. Not only does this build trust, but it also helps avoid misunderstandings (and those classic office mix-ups).
Give it a go in your next team meeting or call—just one conversation where you truly listen can make a big difference in how people see you.
Tip 2: Keep It Simple (No Jargon Jumble)
We’ve all sat through presentations or read emails packed with buzzwords and technical terms. The best communicators cut through the waffle. Whether you’re explaining a new process or giving feedback, use plain English. If you must use a technical term, explain it simply. Your team and customers will thank you—and you’ll look more confident and approachable.
Next time you write an email, imagine explaining it to your nan. If she’d get it, you’re on the right track!
Tip 3: Mind Your Body Language
Did you know most of what we communicate isn’t in our words at all? Your body language—posture, gestures and facial expressions—speaks volumes. Want to come across as confident and open? Uncross your arms, smile and lean in a little when someone’s talking. If you’re on a video call, look into the camera now and then to show you’re engaged. These small tweaks can make your messages much more powerful.
Tip 4: Ask Questions (and Don’t Be Afraid of the Silly Ones)
Great communicators aren’t just talkers—they’re curious. Asking questions shows you care, helps you check you’ve understood and can spark some brilliant discussions. Don’t worry if your question feels basic—chances are, others are wondering the same thing. In meetings, try asking open-ended questions. Instead of “Is everyone clear?”, go for “What questions do we have?” This opens the floor to real conversation.
Tip 5: Adapt for Your Audience
Ever noticed how you explain things differently to a new starter compared to a senior manager? That’s good communication in action. Think about who you’re talking to, what they care about and how much detail they need. If you’re talking to a non-technical team, ditch the acronyms and keep it light. Presenting to a customer? Focus on their goals and use positive, friendly language.
When in doubt, check in with your audience—“Does that make sense?” or “Would you like more detail?” This keeps everyone comfortable and engaged.
Tip 6: Give Feedback the Friendly Way
Feedback can be nerve-wracking, but it’s vital for growth (yours and others’). Try keeping it specific, balanced and future-focused. Instead of “You always miss deadlines,” say “I’ve noticed a couple of deadlines have slipped—can we chat about what might help next time?” And when you spot something brilliant, shout about it! A well-timed “Great job” or “Thanks for your help” goes a long way in building relationships.
Ready to Level Up Your Communication?
Brilliant communication is a skill you can learn, not something you’re born with. Start small—pick one tip to practise this week and notice the difference it makes. If you want to truly master the art of workplace communication, why not check out our Communication Skills Training Course? Whether you join online or in person, you’ll discover practical tools, real-life scenarios and plenty of laughs along the way. Let’s make work a friendlier, more connected place—one chat at a time!
