KB Articles
Background The EDIC Training Method is a way of quickly and easily training someone else to conduct a task. It is mainly used for more process-oriented training and not soft-skills training. It’s a 4 step process, where each step builds on the next to ensure the person being trained has a full understanding of the … Read more
Background The Skill/Will Matrix is a tool that is used to assess performance and provides guidance on how a leader or manager should adjust their leadership or management style based on where a team member is in the matrix. The Skill/Will Matrix was presented by Max Landsberg in his book the Tao of Coaching and … Read more
Background In his book the Tao of Motivation, Max Landsberg describes a method of self-motivation called the VICTORY Cycle. This approach to motivation is a perfect example of how to motivate ourselves to achieve more. Not only can the VICTORY Cycle be used to motivate ourselves, but it is also a great tool to motivate … Read more
Background Dr. Dean Spitzer described 8 desires of motivation in his book titled Supermotivation. Spitzer’s 8 desires of motivation are somewhat linked to Hertzberg’s internal motivators and provide some guidance on what motivates us and other people. Unlike other motivational models and theories, Spitzer’s 8 desires of motivation go some way to provide a more practical … Read more
Background VAK learning styles are used to help us better understand how we learn. VAK stands for Visual, Auditory and Kinesthetic. By understanding how we best absorb information, we can find learning and develop interventions that best suit our needs. For some of us, it may be one of the VAK learning styles that best … Read more
Background The STAR interview technique is a way of responding to competency-based interview questions. It can also be used by interviews to probe further into answers to allow them to gather all of the information that they need from or about a candidate. Competency-Based Interviews When you are attending an interview, the interview may be … Read more
Background The balanced conversation cycle is a simple model that acts as a reminder that conversations are only effective when they are 2-way. While simple, and in some cases common sense in its approach, the cycle is a good reminder that when it comes to effective communication and effective conversations, both parties need an opportunity … Read more
Background The positive and negative enquiry technique is a skill used in assertiveness training. It is used when someone provides us with a compliment or praise or when someone provides us with negative feedback or criticism. The technique was described by Manuel J. Smith in his book When I Say No, I Feel Guilty. It helps … Read more
Background The fogging technique is an approach often used in assertiveness skills that helps us to provide a calm response to someone who is being aggressive towards us. When used correctly, the fogging technique aims to reduce further confrontation by not feeding the aggression, but rather quashing it. The technique was described by Manuel J. … Read more
Background The broken record technique is an approach that can be used when we are being assertive. The technique is widely used in assertiveness skills training to help us to provide a response that is firm and clear. Much like the name suggests, the broken record technique suggests that we act like a broken record … Read more
Yes, you read that right! We’ve removed PowerPoint from our in-person training courses.
Instead we opt for more creative ways to deliver course content and create more discussions in our courses.
No matter how you attend your course, we will always ensure it's interactive and engaging.
Our courses are designed specially for the delivery method to ensure we maximise the tools available.
We don’t spend time on theory. We’ll introduce it but focus more attention on practical tools and ideas that you can actually take away and use.
We’ll provide the theory in your course materials to take away with you.
Our pricing is clear. You’ll see the exact price of our open training courses on our site where these are available.
We’ll quote an all-inclusive price for in-house and bespoke work. You won’t pay a penny more than we quote you.
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