Customer Service Management Training Course

Do you want to know how to keep your customer service teams motivated and make sure they deliver a consistently great service to your customers?

Our Customer Service Management Training Course will provide the skills you need to lead and manage a customer service teams to deliver exceptional customer service. The course will provide skills and approaches to keep your customer service team motivated, on track and delivering exceptional levels of service.

This Customer Service Management training course is delivered as an in-house just for your business. We deliver the course as a face to face course and a live virtual online course.

Customer Service Management Training Course
Interactive Sessions
We'll show you how to put the skills from your customer service management course into practice
Practical Tools

Gain the skills needed to manage and motivate your customer service teams to deliver a great service
Always Engaging

Our training courses have been designed to be interactive and engaging, no matter how you attend

Customer Service Management Course Details

Course Overview
Who Should Attend?
What You Get
FAQ's
Reviews

Course Aims

This Customer Service Management training course will provide you with the skills and approaches needed to motivate and develop your customer service team.

Course Objectives

By attending this Customer Service Management Training Course you will:

  • Have tools to identify the different characters in your team
  • Be able to communicate the customer service ethos to all team members
  • Be able to different techniques to motivate both individuals and your team as a whole
  • Know how to set clear objectives with your team members as well as objectives that stretch to achieve more
  • Be able to coach your team members effectively to get maximum performance
  • Have tools and techniques to deal with underperforming team members
Customer Service Management Tip
A good customer service manager will set clear goals. The difference between a wish and a goal is to make it S.M.A.R.T Specific, Measurable, Achievable, Realistic and Time bound.

Course Content

Here's what we cover in our Customer Service Management Training Course:

What is a Customer Service Management?

  • The role of the customer service manager
  • The skills needed to be an effective customer service manager
  • The objectives of the customer service manager

Team Characteristics

  • Understanding team personalities
  • How to communicate with different personalities
  • How to motivate different personalities
  • The team development life cycle

Setting Goals and Objectives

  • Setting daily/weekly/monthly targets and objectives
  • Feeding objectives into overall performance management programmes
  • Monitoring goals and objectives
  • Gaining buy-in from team members
  • Setting targets and objectives that stretch the team members

Monitoring, Motivating and Maintaining Performance

  • How to monitor your overall team performance
  • Using dashboards and other tools to track performance and gather data
  • Using motivational techniques to maintain and increase performance

Coaching and Feedback

  • Understanding how coaching helps maintain and improve performance
  • Using a simple coaching structure to have effective conversations
  • Turning gathered data into effective feedback
  • Providing feedback that creates change

Dealing With Under Performing Customer Service Team Members

  • How to proactively identify potential drops in performance
  • Effective underperformance discussions
  • Setting targets for improvement
  • Using personal improvement plans

Who Should Attend our Customer Service Management Training Course?

This customer service management training course is for anyone who is responsible for overseeing a customer service team or department.

If you want to:

  • Know how to lead and manage your customer service team to deliver great service
  • Be able to set clear customer service standards and monitor and measure agains them
  • Motivate team members to deliver great service
  • Have confidence in tacking performance issues in your customer service team
  • Clear clear strategies for improving and maintaining service standards
  • Have a better approach to department planning

Then this customer service management course is for you.

The course is suitable for people of all levels and in all roles and industries.

A 1 day online live virtual training course with one of our highly experienced customer service management trainers. You also get:

  • A highly interactive online experience
  • Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
  • A digital copy of the course materials from the course
  • A digital course certificate
Who Delivers Your Customer Service Management Training Courses?
Our Customer Service Management courses are delivered by our friendly and highly experienced trainers. We live and breathe what we talk about in these sessions as we use most of the tools and techniques ourselves on a daily bases and bring this real-world experience into the session and the examples that we use.
What is customer service management?

Customer service management is using a range of leadership and management skills, but highly targeted towards teams that are customer facing and responsible for delivering customer service

Is this just for face to face/call centre/email?

The skills and approaches that we look at in the course can be used in a department that deals with customer via one channel or a multi-channel team.

What level is the course pitched at?

As we only deliver this course as an in-house course, we will work with you to understand who will be attending the course and ensure the course is pitched at the correct level for the attendees and that it looks specifically at your organisation and teams.

Do You Have Any Customer Service Management Articles I Can Read?

Yes. We have lots of articles about customer service in the customer service section of our blog.

Here are the most recent reviews that have been left for our Customer Service Management Training Course. If you would like to see more detailed reviews then please get in touch and we can pull some data from our course evaluations together for you.

See All Reviews

Get a Quote
Offers
Bring this Customer Service Management training course in-house and train your team together at the same time.
  • Delivered online or in person at your business premises
  • Course content can be tailored to your specific requirements

Complete the form below to get a personalised quote from a member of our team.

Spring Sale

Book onto any online training taking place before 30th June 2021 and get each space for just £97.

Just use the code SPRING2021 in the booking form

Terms and conditions apply. Cannot be used in conjunction with any other offer.
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About Our Course Delivery Options

We deliver this Customer Service Management course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.

Our Approach

No PowerPoint
Yes, you read that right! We’ve removed PowerPoint from our face to face training courses.

Instead we opt for more creative ways to deliver course content and create more discussions in our courses.
Always Interactive
No matter how you attend your course, we will alway ensure it's interactive and engaging.

Our courses are designed specially for the delivery method to ensure we maximise the tools available.
Less Theory, More Practical
We don’t spend time on theory. We’ll introduce it but focus more attention on practical tools and ideas that you can actually take away and use.

We’ll provide the theory in your course materials to take away with you.
Clear Pricing
Our pricing is clear. You’ll see the exact price of our open training courses on our site where these are available.

We’ll quote an all-inclusive price for in-house and bespoke work. You won’t pay a penny more than we quote you.

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Revolution Learning and Development Ltd
3 Balkerne House, Balkerne Passage
Colchester
Essex, CO1 1PA, UK

03333 444575 
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