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Customer Service Management Training Course

This Customer Service Management training course will provide skills and approaches to keep your customer service team motivated, on track and delivering exceptional levels of service.

Learn how to motivate those that interact with customers, how to set clear targets and objectives and coach the team to achieve the required results. We’ll show you how to stretch the team to achieve more, but also what to do if a team member is not achieving what’s expected.

Motivated team members who achieve more than expected with our Customer Service Management Training Course.

Course Delivery Options
Open Course

Our Customer Service Management Training Course is only delivered as an in-house training course across the UK.

See below for more details and how to get a quote.

In-House

Great News! We can deliver our Customer Service Management Training Course at your business or any location you arrange anywhere in the UK.

See below for details.

Bespoke Design

Need something a bit more specific? Let us work with you to design a Customer Service Management Training Course for you. See below for more details and how to get started.

The Course Aims

This Customer Service Management training course will provide those in customer service management roles with the skills and approaches needed to motivate and develop the customer service team.

The Course Objectives

Those who attend this Building a Customer Service Strategy Training Course will:

  • Have tools to identify the different characters in their team
  • Be able to communicate the customer service ethos to all team members
  • Be able to different techniques to motivate both individuals and the team as a whole
  • Know how to set clear objectives with their team members as well as objectives that stretch to achieve more
  • Be able to coach team members effectively to get maximum performance
  • Have tools and techniques to deal with underperforming team members
Our Approach
No PowerPoint

Yes, you read that right! We’ve removed PowerPoint from this and many of our other courses.

Instead we opt for more creative ways to deliver course content and create more discussions in our courses.

Less Theory, More Practical

We don’t spend time on theory. We’ll introduce it but focus more attention on practical tools and ideas that you can actually take away and use.

We’ll provide the theory in your course materials to take away with you.

Clear Pricing

Our pricing is clear. You’ll see the exact price of our open training courses on our site.

We’ll quote an all-inclusive price for in-house and bespoke work. You won’t pay a penny more than we quote you for your course.

Click a Tab, Get More Details

Here are all of the details you need about our Customer Service Management training course. We’re here to help if you have any other questions. You can see all of the ways to get in touch here.

Here’s what we cover in our Customer Service Management Training Course:

What is a Customer Service Management?

  • The role of the customer service manager
  • The skills needed to be an effective customer service manager
  • The objectives of the customer service manager

Team Characteristics

  • Understanding team personalities
  • How to communicate with different personalities
  • How to motivate different personalities
  • The team development life cycle

Setting Goals and Objectives

  • Setting daily/weekly/monthly targets and objectives
  • Feeding objectives into overall performance management programmes
  • Monitoring goals and objectives
  • Gaining buy-in from team members
  • Setting targets and objectives that stretch the team members

Monitoring, Motivating and Maintaining Performance

  • How to monitor your overall team performance
  • Using dashboards and other tools to track performance and gather data
  • Using motivational techniques to maintain and increase performance

Coaching and Feedback

  • Understanding how coaching helps maintain and improve performance
  • Using a simple coaching structure to have effective conversations
  • Turning gathered data into effective feedback
  • Providing feedback that creates change

Dealing With Under Performing Customer Service Team Members

  • How to proactively identify potential drops in performance
  • Effective underperformance discussions
  • Setting targets for improvement
  • Using personal improvement plans

We can deliver our Customer Service Management training course in-house for a group of up to 12 people in your organisation.

We can tweak the course content to align it closer to your business needs.  The Customer Service Management training course will be delivered by one of our professional hand-picked trainers who will provide the skills and knowledge and allow plenty of time to practice the skills.  They will also ensure that everyone leaves with an action plan that details what they will do next.

To find out more about having a Customer Service Management training course delivered in-house at your business, fill in the form below and we’ll get back to you.  Be sure to tell us what course you are looking for and in what location.  Alternatively, you can call us on 03333 444575.

Our Customer Service Management Training Course is currently only available as an in-house course. See the in-house tab for more information.

The reviews below are submitted by past delegates. If you would like to see more then please get in touch. We can pull together some feedback from our evaluation forms to help you make a more informed decision about this course.

There are no current review to show.

Download a copy of the Customer Service Management Training course overview by clicking here.

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