Blog Posts
Read our free blog posts and gain knowledge, insights, tips and techniques
Appreciative Inquiry – A Problem Solving Technique
Problem Solving
Appreciative Inquiry (AI) is a model for analysis, decision-making and creating change within organisations. It's about the search for the best in people or an organisation and a tool we look at in our Critical Thinking and Problem-Solving Training Course
The 7 Cs of Communication
Communication
The 7 Cs of Communication is a checklist to ensure that your communication is effective. It's a tool we cover in our communication skills training course in much more depth, but we hope you find this brief overview useful.
Time Management Mistakes
Personal Development, Time Management
Many people attend our time management training course and, during that course, we find that many people make the same time management mistakes. Here are some of the common time management mistakes people make.
Time Management – The Pomodoro Technique®
Personal Development, Time Management
The Pomodoro Technique® is a tool that we look at in our time management training course. In this post, we take a brief look at what the Pomodoro Technique® is and how you can use it in your working day to boost productivity and performance.
Case Study: Customer Service Standards in a Multi-Channel Retail Business
Case Studies
Customer service skills training case study. Here's an overview of a recent piece of customer service consultancy that we carried out for one of our clients. See what the project was, what we did and the results we achieved.
People Are Not Mushrooms – Don’t Keep Them In The Dark
Communication
Do you have a communication strategy that serves to keep your team and people in your organisation updated? People don't like to be kept in the dark and, in this post, we look at the impact of not communicating and the benefits of having a more planned approach to communication.
4 Tips for Live Chat Support Best Practice
Customer Service
Here are 4 tips for live chat support best practice. These tips are from our Live Chat Support Training Course. We hope you find this quick read useful.
6 Tips to Increase Your Sales
Sales and Selling
Here are 6 quick tips to help you to increase your sales. These are from our sales skills training course and we hope that you find this quick read useful.
Providing Good Customer Service Doesn’t Have to Cost the Earth
Customer Service
Making changes to the way that you deliver customer service to improve the customer experience doesn't have to cost the earth. This post looks at an example from our customer service skills training course that shows you can make small changes that have a big impact.
The New Normal in Business
The New Normal in Business
Has your business being affected by an economic downturn? This may be because of recession, Brexit or the COVID-19 pandemic. Training budgets tend to get slashed when organisations need to recoup cash - but in the post we look at why investing in training is just as important at this time - if not more important.
