Blog Posts
Read our free blog posts and gain knowledge, insights, tips and techniques
Providing Good Customer Service Doesn’t Have to Cost the Earth
Customer Service
Making changes to the way that you deliver customer service to improve the customer experience doesn't have to cost the earth. This post looks at an example from our customer service skills training course that shows you can make small changes that have a big impact.
The New Normal in Business
The New Normal in Business
Has your business being affected by an economic downturn? This may be because of recession, Brexit or the COVID-19 pandemic. Training budgets tend to get slashed when organisations need to recoup cash - but in the post we look at why investing in training is just as important at this time - if not more important.
How To Get the Most Out of a Training Course
Learning to Learn
How do you get the most out of a training course that you have invested money and time into researching and booking. In this post, we look at some ways to make sure you select the right course and how to get the best from it.
How to Say No
Assertiveness Skills, Attitude and Behaviour
Do you find it hard to say no? It's a word lots of us find it difficult to say and that's because we don't know how to say no correctly. In this post, we provide a simple way for you to say no with confidence and protect more of your time.
Motivating Employees to Learn
Training and Development
How do your employees react when you let them know they are attending a training course? Do they see the value in training and learning? In this post we share some ideas on how to motivate your employees to learn.
How to Make Assertive Decisions
Assertiveness Skills, Attitude and Behaviour, Decision Making
We all need to make decisions but are your decisions assertive decisions? In this post we look at what are assertive decisions and how you can make decisions assertively. This will help ensure you spend your time making the big important decisions in your work and life.
Lessons From the Apprentice – Design a New Gadget
Communication, Leadership, Lessons From the Apprentice
This weeks task on the Apprentice was to design and pitch a new household gadget. Lord Sugar said that the success of the task would be very much down to the concept as the team who secured the most orders from two major retailers would win. The boys led by Azhar decided to focus on ... Read more
Lessons From the Apprentice – Print It and Sell It
Leadership, Lessons From the Apprentice, Sales and Selling
So on the day the latest budget was announced, the new series of the BBC’s Apprentice starts. Lord Alan Sugar has 12 new contestants competing for an investment in starting a new business, having him as a business partner. I can’t help but think – New Series, Same Lessons? Have these people not seen the ... Read more
Lessons from the Apprentice Returns This Evening
Lessons From the Apprentice
It’s back, the new series of the Apprentice starts this evening, and as we did in the last series we will be reviewing the lessons that we can learn the approaches that the contestants take during their tasks. Look out for our weekly posts by our Managing Director David Lumley as he gives his take ... Read more
Should We Put People Into Boxes?
Attitude and Behaviour, Training and Development, Training Consultancy, Training Delivery
Business models are something that is widely used in training courses to help delegates remember skills and make applying learning much more effective. Many of these are related to behaviour and requires us to categorise people. Is it wrong to do this? We take a look in this post.
