Blog Posts
Read our free blog posts and gain knowledge, insights, tips and techniques
The Importance of Customer Service to Any Business
Customer Service
Does your organisation understand the importance of customer service? In this post, we look at the importance of customer service in any business and share some tips on how to deliver good customer service to customers.
How to Conduct Effective Appraisals
Performance Appraisals, Performance Management
In this post, we look at how to conduct an effective appraisal. Performance appraisals have been part of business for a very long time, but as businesses become leaner, for many the appraisal has lost its impact or is no longer completed at all.
19 Tips For Being a Better Manager
Leadership, Management Tips
We've put together 19 tips for becoming a better manager. These tips are easy to implement and are designed to increase your own motivation, performance and productivty.
Project Management Skills – Drill Down Technique
Project Management
It's been 5 years since our associate Andrew finished designing and building his home office. As it's become increasingly popular, he thought he'd share some simple ideas he has used successfully at both home and at work to deliver complex projects.
The Power of Surprises – Why You Should Never Doubt Yourself
Productivity, Time Management
Years ago I made a video for YouTube and completely forgot that I'd posted it. I found it today and was shocked by how many people had viewed it and liked it. It taught me a valuable lesson that you should keep an eye on everything that you have done.
The 6 Principles of Effective Time Management
Time Management, Productivity, Video Post
When we run a time management course, we follow our 6 Principles of Time Management. This post explains what these are and how you can use them.
How to Respond to Negative Feedback and Situations
Resilience, Video Post
How you respond to negative feedback and situations can have a long lasting affect on everything that you do. Here we look at some ways that you can personally respond to this feedback and those situations.
2 Things You Can Do Every Day to Be More Productive
Time Management, Productivity, Video Post
How can you become more productive? I've followed the same routine when I start work every day for over 10 years. Here's how this has helped my with my Time Management and made me more productive, efficient and effective.
Lessons in Leadership – Stuart Drummond
Lessons in Leadership
Former Hartlepool Mayor Stuart Drummond reveals his lessons in leadership while charting his meteoric rise to fame that took him from football mascot to front page news when he won the 2002 mayoral election ahead of Peter Mandelson's Labour candidate.
Don’t Make New Years Resolutions, Make a Plan Instead.
Attitude and Behaviour, Goals and Planning
Have you been making your new years resolutions? Resolutions themselves tend not to work. Turning them into a plan can help. Thispost looks at how to do just that.
