Should We Put People Into Boxes?

Should We Put People Into Boxes?

Business models are something that is widely used in training courses to help delegates remember skills and make applying learning much more effective. Many of these are related to behaviour and requires us to categorise people. Is it wrong to do this? We take a look in this post.

Difficult Delegates, But Are They Really?

Difficult Delegates, But Are They Really?

Do you encounter difficult delegates in your meetings, presentations or training courses? In this post we look at why we shouldn't call them difficult but instead recognise that it's just different behaviours that we need to understand how to deal with.