Should We Put People Into Boxes?

In the years that I have been delivering training courses I have used many different models to help people understand more about the subject. Many of these models are designed to describe the way different people act and behave and the different ways in which we deal with them.  In most cases we are putting … Read more

Difficult Delegates, but are they really?

After spending this past few days delivering a course that I’ve delivered every week for what feels like forever, this week I’ve been faced with a fair few difficult delegates. Most on the whole are as positive as ever, a handful this week have been really awkward. But here’s the question, should we really call … Read more