Telesales Training Course
Our Telesales Training Course will provide you with a toolkit that will help you to attract new customers and identify new sales opportunities by engaging with customers when selling on the telephone?
The course will help you to find new leads, win more business and sell successfully over the phone.
This Telesales Skills training course is delivered as a scheduled open online training course or in-house just for your business. We deliver the course as a face to face course and a live virtual online course.
Telesales Course – Details
This telesales training course will provide the skills and structure to maximize conversions rates of sales calls and help reduce barriers and resistance that staff might face when selling over the telephone.
By attending this Telesales Skills Training Course you will:
- Understand the key skills and approaches to use when selling over the telephone
- Be able to structure a sales call effectively using a simple to follow framework
- Know how to engage potential customers in conversation rather than read from a script
- Be able to use effective questioning to understand customer needs
- Know how to present a product or service so it sounds perfect for the customer
- Be able to calmly deal with resistance and challenges and turn this into a conversion
Here’s what we cover in our telesales training course:
Opening the Call and Engaging the Customer
- Introducing yourself and your business to the customer
- Establishing immediate rapport
- Make it feel less like a sales call
Sound More Human and Less Like a Robot
- Using voice and words to generate interest
- Making it conversational and not like direct selling
Using the Right Language
- What to say and what not to say when talking to customers
- Using positive language that generates interest
- Making the customer feel valued
Establishing the Customers Needs and Interest
- Use effective rapport building and questioning techniques to find out more about the customer
- Identifying links between what the customer says and products and services available
Presenting Products and Services
- Matching your gathered information to products and services
- Presenting products in a way that will interest the customer
- Dealing with resistance and knockbacks to win the sale without being pushy
Closing and Winning the Sale
- Ways to push the call to a close
- How to ask the customer if they will buy
- Gaining commitment and closing the sale
- Ensure the relationship is maintained even if the sale is unsuccessful
When you bring this course in-house, the content above can be tweaked and changed to meet the needs of your team.
Download the Course Brochure
Download a copy of our telesales training course brochure below.
Who Should Attend our Telesales Training Course?
This telesales training course is for anyone who is looking for more confidence or ideas when selling to customers over the phone.
If you want to:
- Know how to prospect effectively
- Be able to get through the right person to offer your products and services to
- Increase your sales conversion rates
- Have a simple to use structure to follow when selling over the phone
- Feel more motivated and positive when selling
- Have a better approach to calling customers
Then this telesales course is for you.
The course is suitable for people of all levels and in all roles and industries.
Online Training Courses
A 1 day online live virtual training course with one of our highly experienced telesales trainers. You also get:
- A highly interactive online experience
- A digital copy of the course materials from the course
- A digital course certificate
In-Person & Online In-House
A 1 day training course with one of our highly experienced trainers at your location. You also get
- Course materials for each delegate to take away
- A course certificate
- Reporting on delegate evaluation
- Free access to our eLearning training courses to keep your skills up-to-date
Our telesales courses are delivered by our friendly and highly experienced trainers. We live and breathe what we talk about in these sessions as we use most of the tools and techniques ourselves on a daily bases and bring this real-world experience into the session and the examples that we use.
We look at how best to approach calling a potential customer that you have never spoken to before. This includes tips for ‘getting past the gatekeeper’ and quickly engaging your potential buyer.
While the skills can be used in a hard sell approach, we focus more on a consultative/conversational approach that we believe yields better results.
No. If part of your role is picking up the phone to sell to customers then you will find this course beneficial.
Open Online Course
Our Online Telesales course is an interactive live virtual course. The content remains the same but the delivery and approach has been re-imagined for the virtual environment. Our online training courses are delivered by Zoom.
We can also deliver this Telesales course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.
Course Delivery Methods
Here’s how we deliver our Telesales Training Course. Click an option to see the full details.
Join our live online virtual Telesales training course from work or home for an interactive online learning experience.
£195.00 + VAT
£185.25 + VAT
£165.75 + VAT
Price per delegate includes multiple person discounts. Group booking price only applicable when delegates book onto the same course date.
Bring this Telesales training course in-house and train your team together at the same time.
- Delivered online or in person at your business premises
- Course content can be tailored to your specific requirements
Complete the form below to get a personalised quote from a member of our team.