Telesales Training Course

Our Telesales Training Course will provide you with a toolkit that will help you to attract new customers and identify new sales opportunities by engaging with customers when selling on the telephone?

The course will help you to find new leads, win more business and sell successfully over the phone.

This Telesales Skills training course is delivered as a scheduled open online training course or in-house just for your business. We deliver the course as a face to face course and a live virtual online course.

Telesales
Interactive Sessions
We'll show you how to put the skills from your telesales course into practice
Practical Tools
Gain the skills and tools required to sell successfully over the phone
Always Engaging
Our training courses have been designed to be interactive and engaging, no matter how you attend

Telesales Course – Details

Course Aim

This telesales training course will provide the skills and structure to maximize conversions rates of sales calls and help reduce barriers and resistance that staff might face when selling over the telephone.

Course Objectives

By attending this Telesales Skills Training Course you will:

  • Understand the key skills and approaches to use when selling over the telephone
  • Be able to structure a sales call effectively using a simple to follow framework
  • Know how to engage potential customers in conversation rather than read from a script
  • Be able to use effective questioning to understand customer needs
  • Know how to present a product or service so it sounds perfect for the customer
  • Be able to calmly deal with resistance and challenges and turn this into a conversion

Course Content

Here’s what we cover in our telesales training course:

Opening the Call and Engaging the Customer

  • Introducing yourself and your business to the customer
  • Establishing immediate rapport
  • Make it feel less like a sales call

Sound More Human and Less Like a Robot

  • Using voice and words to generate interest
  • Making it conversational and not like direct selling

Using the Right Language

  • What to say and what not to say when talking to customers
  • Using positive language that generates interest
  • Making the customer feel valued

Establishing the Customers Needs and Interest

  • Use effective rapport building and questioning techniques to find out more about the customer
  • Identifying links between what the customer says and products and services available

Presenting Products and Services

  • Matching your gathered information to products and services
  • Presenting products in a way that will interest the customer
  • Dealing with resistance and knockbacks to win the sale without being pushy

Closing and Winning the Sale

  • Ways to push the call to a close
  • How to ask the customer if they will buy
  • Gaining commitment and closing the sale
  • Ensure the relationship is maintained even if the sale is unsuccessful

When you bring this course in-house, the content above can be tweaked and changed to meet the needs of your team.

Download the Course Brochure

Download a copy of our telesales training course brochure below.

Who Should Attend our Telesales Training Course?

This telesales training course is for anyone who is looking for more confidence or ideas when selling to customers over the phone.

If you want to:

  • Know how to prospect effectively
  • Be able to get through the right person to offer your products and services to
  • Increase your sales conversion rates
  • Have a simple to use structure to follow when selling over the phone
  • Feel more motivated and positive when selling
  • Have a better approach to calling customers

Then this telesales course is for you.

The course is suitable for people of all levels and in all roles and industries.

Online Training Courses

A 1 day online live virtual training course with one of our highly experienced telesales trainers. You also get:

  • A highly interactive online experience
  • Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
  • A digital copy of the course materials from the course
  • A digital course certificate

In-Person & Online In-House

A 1 day training course with one of our highly experienced trainers at your location. You also get

  • Course materials for each delegate to take away
  • A course certificate
  • Reporting on delegate evaluation
  • Free access to our eLearning training courses to keep your skills up-to-date
  • Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer

Our telesales courses are delivered by our friendly and highly experienced trainers. We live and breathe what we talk about in these sessions as we use most of the tools and techniques ourselves on a daily bases and bring this real-world experience into the session and the examples that we use.

We look at how best to approach calling a potential customer that you have never spoken to before. This includes tips for ‘getting past the gatekeeper’ and quickly engaging your potential buyer.

While the skills can be used in a hard sell approach, we focus more on a consultative/conversational approach that we believe yields better results.

No. If part of your role is picking up the phone to sell to customers then you will find this course beneficial.

Yes. We have lots of articles about telesales in the sales and selling section of our blog.

Open Online Course

Our Online Telesales course is an interactive live virtual course. The content remains the same but the delivery and approach has been re-imagined for the virtual environment. Our online training courses are delivered by Zoom.

In-House Delivery

We can also deliver this Telesales course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.

Here are the most recent reviews that have been left for our Telesales Training Course. If you would like to see more detailed reviews then please get in touch and we can pull some data from our course evaluations together for you.

Course Delivery Methods

Here’s how we deliver our Telesales Training Course. Click an option to see the full details.

Join our live online virtual Telesales training course from work or home for an interactive online learning experience.

1 Delegate
£195.00 + VAT
2 Delegates
£185.25 + VAT
3 + Delegates
£165.75 + VAT

Price per delegate includes multiple person discounts. Group booking price only applicable when delegates book onto the same course date.

Bring this Telesales training course in-house and train your team together at the same time.

  • Delivered online or in person at your business premises
  • Course content can be tailored to your specific requirements

Complete the form below to get a personalised quote from a member of our team.