Business and Leadership Lessons From the Apprentice – Freemiums

In this weeks task, the teams were asked to produce a free premium magazine and sell advertising space in them. These free magazines that have come to be known as Freemiums are a massive business due to the volume that is given away and makes money from the advertising space that is available. It was…

motivation - don't be a plodder

Find Your Drive and Motivation and Don’t be a Plodder

Do you accept that OK is good enough? Without goals and motivation we will never strive for more. Have you become a plodder? In this post I share how I once felt like this and how I changed it.

Leadership and Business Lessons From the Apprentice – Rubbish

This weeks task was all about rubbish! More specifically it was about Logistics, Planning and knowing the value of time and product. The task was to collect rubbish and make a profit from it. Trying to charge more collection than it would to dump as well as looking out for a valuable product that could…

How to Manage Change and Make It Stick

How to manage change and make it stick. This post looks at some of the reasons why change fails and ways to manage change more effectively and successfully

Why Customers are Always Right

In our customer service training course we often hear the term 'the customer is always right'. There is often an argument that this isn't always true. In this post we look at if customers are always right and, if they are, why.

Business and Leadership Lessons From the Apprentice – Marketing

This weeks task in The Apprentice was all about creating and marketing pet food. The task was all about creating a brand and a marketing campaign that they would pitch to a group of market specialists. This week saw Vincent in charge of Logic and Glen in charge of Venture. Logic was tasked with Dog…

Lessons In Sales Skills From the Apprentice

This weeks episode of the Apprentice saw the teams tasked with choosing and selling a range of beauty treatments and peripheral products. After a switch around in the teams, Lord Sugar this week chose the Team Leaders – Zoe for team Venture and Felicity for team logic. The first task was to choose the location…

Leadership Lessons From The Apprentice

This weeks task saw the teams take on a challenge of buying a set of items for the Savoy Hotel in London. Closed for three years for refurbishment, then hotel needed some last minute items and it was the teams who had to get them. Lord Sugar reminded the teams that this task was about…

Dealing With Difficult Delegates

Difficult Delegates, But Are They Really?

Do you encounter difficult delegates in your meetings, presentations or training courses? In this post we look at why we shouldn't call them difficult but instead recognise that it's just different behaviours that we need to understand how to deal with.

Choose Your Attitude

Choose Life : Choose Your Attitude

When we make more conscious choices about how we react to situations, we begin to take more control of ourselves and those situations. This post looks at how a model called Betaris Box can help us to achieve this.