Managing Conflict Training Course

Our Managing Conflict Training Course will introduce you to a range of skills, tools and approaches to proactively reduce and manage conflict.

Do you want to know how to proactively avoid and manage conflict?

This Managing Conflict training course is delivered as a scheduled open online training course or in-house just for your business. We deliver the course as a face to face course and a live virtual online course.

Managing Conflict
Interactive Sessions
We'll show you how to put the skills from your managing conflict course into practice
Practical Tools
Gain a toolkit to help proactively avoid conflict and manage it effectively if it does occur
Always Engaging
Our training courses have been designed to be interactive and engaging, no matter how you attend

Managing Conflict Course – Details

Course Aim

This Managing Conflict Training Course will provide you with the skills and tools to manage conflict in the workplace.

The workshop investigates some of the common causes of conflict in the workplace and the types of conflict you may need to manage. It looks at a range of tools to help with managing conflict and ways to be more proactive to avoid conflict in the first place.

Course Objectives

By attending this Managing Conflict Training Course you will:

  • Be able to describe what conflict is and the typical causes of it
  • Understand the impact that conflict has on team performance and morale
  • Know a range of approaches to manage conflict and define your own current style and approach
  • Have developed your own toolkit to draw on to manage conflict
  • Have strategies to proactively identify conflict situations and address them before conflict occurs

Course Content

Here’s what we cover in our managing conflict training course:

What is Conflict

  • Defining conflict – what is it/what does it look like?
  • What do we find difficult about dealing with conflict?
  • What are the common causes of conflict in the workplace?
  • What do you do now?

Why Deal with It?

  • What’s the impact on the individual, team and business of conflict?
  • What are the benefits of dealing with conflict?
  • What happens of you do nothing
  • What happens if it isn’t handled well?

Conflict Resolution Styles

  • Your current conflict resolution style (Thomas Kilman)
  • The different styles of conflict
  • Hot conflict/Cold conflict

Managing Conflict Toolkit

  • Further use of Kilmans Conflict Mode Instrument
  • Interest-Based Relational Approach
  • OK Corral
  • Influencing skills
  • Mediation skills
  • Dealing with Difficult People
  • Having difficult conversations

Being Pro-active

  • How to spot potential conflict
  • Dealing with conflict proactively

When you bring this course in-house, the content above can be tweaked and changed to meet the needs of your team.

Download the Course Brochure

Download a copy of our managing conflict training course brochure below.

Who Should Attend our Managing Conflict Training Course?

This managing conflict training course is for anyone who needs help and support with reducing and managing conflict in the workplace.

If you want to:

  • Know how to manage conflict effectively
  • Get some insight on how to reduce conflict proactively
  • Understand some of the key causes for workplace conflict
  • Have a simple to use structure and process to follow when dealing with conflict situations
  • Have more confidence and feel less threatened by conflict
  • Understand how your own actions may cause or increase levels of conflict

Then this managing conflict course is for you.

The course is suitable for people of all levels and in all roles and industries.

Online Training Courses

A 1 day online live virtual training course with one of our highly experienced managing conflict trainers. You also get:

  • A highly interactive online experience
  • Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
  • A digital copy of the course materials from the course
  • A digital course certificate

In-Person & Online In-House

A 1 day training course with one of our highly experienced trainers at your location. You also get

  • Course materials for each delegate to take away
  • A course certificate
  • Reporting on delegate evaluation
  • Free access to our eLearning training courses to keep your skills up-to-date
  • Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer

Our managing conflict courses are delivered by our friendly and highly experienced trainers. We live and breathe what we talk about in these sessions as we use most of the tools and techniques ourselves on a daily bases and bring this real-world experience into the session and the examples that we use.

It’s often assumed that conflict is raised voices, arguments, and physical violence. In reality, conflict is a disagreement between people with opposing points of view. The behaviour we often associate with conflict happens when these disagreements are not effectively dealt with and emotion becomes involved.

We encourage all delegates who attend to raise and discuss real examples of past or present conflict situations (only where you can and feel comfortable to do so) and we can apply the skills from the course to these situations to see how they can help.

The course will go some way to helping you understand what you can do to change. You may also find our Assertiveness Course is a good fit here to help further.

Yes. We have lots of articles about managing conflict in the managing conflict section of our blog.

Open Online Course

Our Online Managing Conflict course is an interactive live virtual course. The content remains the same but the delivery and approach has been re-imagined for the virtual environment. Our online training courses are delivered by Zoom.

In-House Delivery

We can also deliver this Managing Conflict course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.

Here are the most recent reviews that have been left for our Managing Conflict Training Course. If you would like to see more detailed reviews then please get in touch and we can pull some data from our course evaluations together for you.

Course Delivery Methods

Here’s how we deliver our Managing Conflict Training Course. Click an option to see the full details.

Join our live online virtual Managing Conflict training course from work or home for an interactive online learning experience.

1 Delegate
£195.00 + VAT
2 Delegates
£185.25 + VAT
3 + Delegates
£165.75 + VAT

Price per delegate includes multiple person discounts. Group booking price only applicable when delegates book onto the same course date.

Bring this Managing Conflict training course in-house and train your team together at the same time.

  • Delivered online or in person at your business premises
  • Course content can be tailored to your specific requirements

Complete the form below to get a personalised quote from a member of our team.