David
Highly experienced training and learning development consultant with 25+ years of designing and delivering training courses in a range of subjects related to leadership and people management.
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Assertiveness Skills Training Course
- Practical Assertiveness Skills training course delivered in 15 locations across the UK and online
- Delivered anywhere in the UK as an In-House course
- CPD Accredited - equates to 5.5 hours of CPD
- Learn tools and techniques to communicate more assertively and with confidence
Course Overview
Course Aim
Our Assertiveness Skills Training Course will provide you with the skills and approaches to communicate more confidently with others.
By understanding how to control emotions, you will understand how to have controlled conversations, demonstrate confidence and use these skills to build more effective relationships.
Alongside this, the course will introduce you to practical tips and techniques to help build confidence and self-esteem.
You will be able to share your experiences with others and learn more about your individual communication style and others to help you deal with and reduce conflict. You will also have plenty of opportunities to practice the skills in a safe and controlled environment.
Course Objectives
By attending this assertiveness skills course you will:
- Understand why and when you will need to be assertive
- Be able to identify the characteristics of aggressive, passive and assertive behaviour
- Recognise different situations where you will need to be assertive and apply the necessary skills
- Understand how your body language, language and interactions with others drives different behaviours in them
- Have built confidence in having difficult conversations with others
- Be able to use the skills to influence others effectively to change attitude and improve performance
Course Content
What is Assertiveness?
- An introduction to what Assertiveness is and what it means
- Why be assertive?
- Understanding what assertiveness is not
- Looking at gut reactions and controlled reactions
- Understanding the link between these behaviours
- Body language, language and words associated with assertiveness
- How to use different assertive skills and behavious and how to adapt them to different situations
- How to demonstrate confident communication
- Using controlled responses and not a gut reaction
- Understanding where gut reactions and unconscious reactions come from
- Understanding how our reactions can drive aggressive and passive behaviours in others
- Looking at your own style of communication and that of others to understand how to reduce conflict
- Asking for what you need and want with confidence
- Dealing with confrontation and challenges
- Bill of rights – What is this and what does it mean?
- Broken Record
- I statements
- Power Words
- Giving feedback
Who Should Attend?
This assertiveness skills training course is for anyone who would like to communicate with more confidence in any situation.
If you want to:
- Feel more confident when you communicate
- Get more positive responses from others when you communicate
- Achieve better results
- Be able to deal with others who are aggressive or passive
- Have more credibility and authority in your field
- Feel more positive about yourself
Then this assertiveness course is for you.
The course is suitable for people of all levels and in all roles and industries. The skills from the course are also appropriate for both work and personal situations.
What You Get
In-Person Open Courses
A 1 day training course in one of our comfortable venues with one of our highly experienced Assertiveness Skills trainers. You also get:
- Refreshments throughout the day and lunch
- Course materials to take away
- A course certificate
- Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
Online Open Training Courses
A 1 day online live virtual training course with one of our highly experienced Assertiveness Skills trainers. You also get:
- A highly interactive online experience
- Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
- A digital copy of the course materials from the course
- A digital course certificate
In-House Delivery
A 1 day training course with one of our highly experienced Assertiveness Skills trainers at your location. You also get
- Course materials for each delegate to take away
- A course certificate
- Reporting on delegate evaluation
- Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
Delivery Options
In-Person Open Courses
Our Assertiveness Skills course is delivered in-person at venues across the UK. The cost of our in-person courses includes delegate materials, refreshments throughout the day and lunch. We deliver the course in the following locations:
Online Open Training Courses
Our Online Assertiveness Skills course is an interactive live virtual course. The content remains the same but the delivery and approach has been re-imagined for the virtual environment. Our online training courses are delivered by Zoom.
In-House Delivery
We can also deliver this Assertiveness Skills course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.
Accreditation
Our Assertiveness Skills training course is accredited by the CPD Standards Office. This demonstrates our commitment to quality and industry best practices and you can be sure that the course you receive has been assessed to ensure it meets its objectives.
This course equates to 5.5 hours of CPD. After completing the course you will receive your CPD certificate and learning path document as record of your attendance.
Download the Course Brochure
Download a copy of our Assertiveness Skills training Course Brochure below.
What You'll Learn
Here's a selection of the tools and ideas you will learn on this Assertiveness Skills training course.
What is Assertiveness
Assertiveness is a term that is used to describe a particular type of behaviour. It’s often associated with confident, strong and direct people. It is though a term that is often misunderstood and confused with aggressive behaviour.
If you speak to different people and ask them to answer the question of what is assertiveness or describe what assertiveness is, everyone will have a differing opinion. This is because assertiveness is behavioural, we all have different perceptions of what assertiveness is and what it looks like.
Assertiveness is behavioural. It also has strong links to attitude and mindset.
One big assumption that is made about assertiveness is that it’s natural – some people are just naturally assertive. This however isn’t true.
Assertiveness does not come naturally. It may be that the behaviour is confused with a personality type of temperament. Or, the person who we think is naturally assertive has just had plenty of practice at being assertive.
Learn more about what assertiveness is in our article What is Assertiveness.Aggressive, Passive and Passive-Aggressive Behaviour
These are terms that you may have heard before - in fact, they are commonly used statements to describe peoples behaviour. But, what the difference and do they have similarities?
While aggressive and passive behaviour are both visibly different, they do share something in common. They are both natural reactions and are both emotional responses that we have no control over. Think fight or flight.
Take a look at our article What is Aggressive Behaviour, What is Passive Behaviour and What is Passive-Aggressive Behaviour to learn more.
How to Say No With Confidence
No is a word that many people find difficult to say. This leads to increased workloads and in some cases being taken advantage of.
It isn’t always the case that people can’t say no. They do, but the no gets over-turned and this leads to a lack of confidence to say no. By understanding how to say no with confidence, we can greatly reduce our workload and stress levels.
Learn more about saying no by reading more in our article How to Say No With Confidence.
The Assertive Choice Triangle
The assertive choice triangle is a simple but effective way of helping us to understand what assertiveness is and how to apply it. It shows us that assertiveness is not a natural behaviour that we demonstrate, but a learnt behaviour that we must ‘switch on to use’.
The assertive choice triangle shows us where assertive behaviour sits in comparison to aggressive behaviour and passive behaviour and how these 2 types of behaviour are more instinctive or gut-based behaviours.
Learn more by reading our article The Assertive Choice Triangle.
The Bill of Assertive Rights
The bill of assertive rights is 10 things that highlight the freedoms we have to be ourselves without disrespecting others. The 10 statements are choices that we have and, like many other rights that we have, are things that we are all entitled to.
They help us to understand how and when we can all be more assertive and how we can respond to others who are not being assertive with us.
They also point out that we also have the right to choose to not be assertive if we don’t want to be – but we also have to accept the consequences of not choosing to be assertive.
Learn more by reading our article The Bill of Assertive Rights.
Plus many more practical tools and techniques.
You can see more articles about Assertiveness Skills in the assertiveness skills section of our blog.
Our Team
Here are the trainers that deliver our Assertiveness Skills training course.
Andrew
Andrew is a learning and development professional who has significant experience of delivering a range of HRD solutions and has worked with major worldwide clients to deliver performance improvement and cultural change.
Lynne
Lynne is an experienced and enthusiastic Trainer, Coach and Facilitator who draws on her successful career as a Leader, Manager and Buyer to create interesting and dynamic courses and workshops. Lynne is qualified in Negotiation training by the Negotiation Training Academy, a Mary Portas Master Trainer and Worldhost The principles of Customer Service – Retail.
Rachel
Rachel is a positive and proactive business development Trainer, Presenter, Project and Event Manager, with over 20 years of experience in business sectors such as education, retail, hospitality, tourism, financial services, care and the public sector.
Allan
Allan is an experienced trainer who specialises in management and leadership skills, communication, interpersonal skills and personal effectiveness courses.
Ward
Ward is a business psychologist and Principal Practitioner with the Association of Business Psychologists with extensive experience in the field of learning and development, helping organisations and individuals to maximise their potential. Ward has worked in Senior Learning & Development roles with various organisations including, Local Council, Mencap, Barnardo’s, Sense, Marie Curie, Channel 4, 2 entertain, BBC Worldwide, Just Eat.
Declan
Declan has over 20 years working in Learning & Development for a multi national corporate organisation, providing training in a range of different subjects around management and leadership skills. He has a passion for developing people to achieve their potential.
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Susan
Susan is an inspirational Leadership, Sales and Customer experience trainer. She has vast experience delivering engaging training sessions in these subjects.
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Alison
Alison has worked as a lecturer in management studies and a programme director for CMI. She has a background in retail management and delivered courses to CIPD, ILM and diploma level. Alison delivers highly engaging and interactive sessions in a range of different subjects.
Aidan
Aidan is a vastly experienced Learning and Development professional with excellent interpersonal skills building great internal and external relationships over 20 years across a wide range of sectors and settings. Specialising in building and delivering Leadership and Management Development learning interventions as well as devising Learning and Development strategies at the highest levels.
Locations
Leeds
We deliver our Assertiveness Skills training course as a scheduled open course in Leeds.
Venue: We normally deliver our Assertiveness Skills training course in Leeds from the Studio, Riverside West, Whitehall Road, Leeds, LS1 4AW.
The venue boasts light and modern meetings rooms with air conditioning and plenty of natural light. Refreshments are available in the spacious delegate breakout areas and a hot buffet lunch served outside of the room. Snacks are also available throughout the day.
The venue is a 10 minute walk from Leeds city centre and also from Leeds station. Chargeable car parking is available a few minutes walk from the venue.
Newcastle
We deliver our Assertiveness Skills training course as a scheduled open course in Newcastle.
Venue: We normally deliver our Assertiveness Skills training course in Newcastle from the Leonardo Hotel, Scotswood Road, Newcastle, NE1 4AD.
The venue is located a 10 minute walk from Newcastle city centre and Newcastle Central station.
The venue has comfortable meeting rooms with natural light and air conditioning. Refreshments are available throughout the day in the delegate breakout area and a buffet lunch will be served in the room.
Chargeable public car parking is available nearby.
Birmingham
We deliver our Assertiveness Skills training course as a scheduled open course in Birmingham.
Venue: We normally deliver our Assertiveness Skills training course in Birmingham from Birmingham Conference and Events Centre, Hill Street, Birmingham B5 4EW.
The venue is located 5 minutes walk from Birmingham New Street Station and attached to the Holiday Inn Hotel.
The venue has modern meeting rooms with breakout areas and air conditioning.
Refreshments are available throughout the day from the delegate breakout areas and a buffet lunch will be served in the on-site restaurant.
Chargeable city centre parking is available nearby.
London
We deliver our Assertiveness Skills training course as a scheduled open course in London.
Venue: We normally deliver our Assertiveness Skills training course in London from andMeetings London Aldgate, the White Chapel Building, London, E1 8QS.
The venue is located in the City close to both Aldgate and Aldgate East tube stations and a 10 minute walk from Liverpool Street Station.
Other nearby transport hubs include Fenchurch Street, Cannon Street and Whitechapel tube, overground and Elizabeth Lines.
The venue is also well served by local bus routes
If you need to stay over, there are plenty of city centre hotels nearby including the Travelodge London City hotel, Canopy by Marriott and Leonardo Royal Hotel London Tower Bridge.
The venue has a range of modern air conditioned meeting rooms. Refreshments are available in the room throughout the day and a buffet lunch provided.
Norwich
We deliver our Assertiveness Skills training course as a scheduled open course in Norwich.
Venue: We normally deliver our Assertiveness Skills training course in Norwich from Holiday Inn Hotel, Ipswich Road, Norwich, NR4 6EP.
The hotel is a 10 minute drive from Norwich city centre.
The venue has comfortable meeting rooms with natural light. Refreshments are available throughout the day from the delegate breakout area and a buffet lunch will be provided.
Ample free parking is available on-site.
Southampton
We deliver our Assertiveness Skills training course as a scheduled open course in Southampton.
Venue: We normally deliver our Assertiveness Skills training course in Southampton from the Novotel Hotel, West Quay Road, Southampton, SO15 1RA.
The venue is located a few minutes walk from Southampton station which provides excellent rail and bus links.
The venue has comfortable meeting rooms with air conditioning. Refreshments are available from the delegate refreshment stations and a buffet lunch will be provided in the on-site restaurant.
Parking is available on-site (you must register your vehicle with reception on arrival).
Milton Keynes
We deliver our Assertiveness Skills training course as a scheduled open course in Milton Keynes.
Venue: We normally deliver our Assertiveness Skills training course in Milton Keynes from Kents Hill Park Training and Conference Centre, Timbold Drive, Milton Keynes, MK7 6BZ.
The venue is location approximately 10 minutes drive from central Milton Keynes and Milton Keynes Central station.
The venue offers spacious and comfortable meeting rooms with plenty of natural light and air conditioning.
Refreshments are available throughout the day from the delegate refreshment area and a hot buffet lunch will be served from the on-site restaurant.
There is ample free car parking on-site.
Nottingham
We deliver our Assertiveness Skills training course as a scheduled open course in Nottingham.
Venue: We normally deliver our Assertiveness Skills training course in Nottingham from the Leonardo Hotel, Station Street, Nottingham, NG2 3BJ.
The venue is located a few minutes walk from Nottingham station, providing great city centre rail, bus and tram links.
The venue has comfortable meeting rooms with natural light and air conditioning. Refreshments are available throughout the day from the delegate breakout area and lunch will be served in the room or in the on-site restaurant.
Discounted parking is available in the hotel carpark which is located on the opposite side of the railway bridge. Parking is also available in the train station car park.
Cardiff
We deliver our Assertiveness Skills training course as a scheduled open course in Cardiff.
Venue: We normally deliver our Assertiveness Skills training course in Cardiff from the Clayton Hotel, St Mary Street, Cardiff, CF10 1GD.
The venue has modern and comfortable meeting rooms with air conditioning and lots of natural daylight. Refreshments are served in the delegate breakout area and lunch will be served either in the on-site restaurant or in the meeting room.
The venue is located in Cardiff city centre, a few minutes walk from Cardiff Central station and public transport stops in St. Marys street.
Glasgow
We deliver our Assertiveness Skills training course as a scheduled open course in Glasgow.
Venue: We normally deliver our Assertiveness Skills training course in Glasgow from the Mercure Hotel Glasgow City, 201 Ingram St, Glasgow G1 1DQ.
The venue is centrally located and 10 minutes walk from Glasgow Central station and 5 minutes walk from Glasgow Queen Street. The venue is also well serviced by other city centre transport links including busses and underground.
The venue has comfortable meeting rooms with air conditioning. Refreshments are available throughout the day from the delegate breakout area and lunch will be provided in the meeting room.
Chargeable public parking is available nearby.
If you need to stay over in Glasgow, the venue itself has excellent accommodation. Other nearby hotels include the Premier Inn hotel on George Square and the Travelodge Glasgow City Centre
Belfast
We deliver our Assertiveness Skills training course as a scheduled open course in Belfast.
Venue: We normally deliver our Assertiveness Skills training course in Belfast from the Leonardo Hotel, Great Victoria Street, Belfast, BT1 6DY.
The venue is centrally located, just a few minutes walk from the main central area of Belfast and from Grand Central Station. The venue has modern meeting rooms with air conditioning and natural light.
Refreshments will be available throughout the day in the meeting room and a buffet lunch served either in the room or the on-site restaurant.
Discounted chargeable parking is available near to the hotel. Details of which car parks and how to obtain the discounted rate will be available in your joining instructions.
Bristol
We deliver our Assertiveness Skills training course as a scheduled open course in Bristol.
Venue: We normally deliver our Assertiveness Skills training course in Bristol from Engineers House, The Promenade, Clifton, Bristol, BS8 3NB.
The venue is located in the Clifton area of Bristol and has light and bright meeting rooms with air conditioning and natural light.
Refreshments are available throughout the day from the delegate refreshment stations and a hot buffet lunch will be provided from the on-site restaurant.
The venue is located approximately 15-20 minutes by car from Bristol centre and Bristol Temple Meads station and 5 minutes from the West End area. The venue is on a bus route serviced from Temple Meads and the city centre.
Limited parking is available on-site and overflow parking in the surrounding streets (you will need to obtain a parking permit from reception).
Manchester
We deliver our Assertiveness Skills training course as a scheduled open course in Manchester.
Venue: We normally deliver our Assertiveness Skills training course in Manchester from Manchester Conference Centre.
The venue has modern, comfortable meeting rooms with plenty of natural light and air conditioning.
Refreshments are available through the day and lunch will either be served in the on-site restaurant or in the room.
The venue is just a short walk from Manchester city centre and from both Piccadilly and Oxford Road stations. A multi-story public carpark is available next to the venue (chargeable).
Liverpool
We deliver our Assertiveness Skills training course as a scheduled open course in Liverpool.
Venue: We normally deliver our Assertiveness Skills training course in Liverpool from the Novotel Hotel, 40 Hannover Street, Liverpool, L1 4LN.
The venue has modern and comfortable meeting rooms with air conditioning and natural daylight. Refreshments are served in the delegate breakout areas and lunch will be served in the meeting room.
The venue is located in Liverpool city centre on the outskirts of Liverpool One, a few minutes walk from Liverpool Lime Street and Liverpool Central Stations. Payable public car parking is available next to the venue.
If you need to stay over in Liverpool, the venue itself has excellent accommodation, but alternatives include the Premier Inn Hotel Liverpool One which is right next to the venue too.
Edinburgh
We deliver our Assertiveness Skills training course as a scheduled open course in Edinburgh.
Venue: We normally deliver our Assertiveness Skills training course in Edinburgh from Edinburgh Training and Conference Venue, 16 St Mary's Street, Edinburgh, EH1 1SU.
The venue is located in St. Mary Street, a short walk from Edinburgh city centre and a 10 minte walk from Edinburgh Waverley station.
The venue offers comfortable meeting spaces with air conditioning. Refreshments are available throughout the day from the delegate breakout area and a hot lunch will be provided in the on-site restaurant.
Chargeable public parking is available nearby and the venue is well serviced by city centre bus and train links.
If you need to stay over in Edinbugh, local hotels include the Travelodge Edinburgh Central (St Mary Street), the Holiday Inn Express Edinburgh Royal Mile, Leonardo Royal Edinburgh and hub by Premier Inn Edinburgh Royal Mile.
Reviews
What people are saying
Here are the most recent reviews that have been left for our Assertiveness Skills course.
4.9
4.9 out of 5 stars (based on 107 reviews)
5★ 97
4★ 9
3★ 1
2★ 0
1★ 0
Assertiveness
Rachel was brilliant at delivering the course
-Gregg Hearn – 29/04/2026 – Assertiveness Skills
Asserting my assertiveness
I booked Revolution L&D's Assertiveness Skills course for myself and a group of colleagues who attended an in house online session. My personal reasons were to build up my assertiveness skills within the workplace environment. The trainer Lynne was extremely welcoming and professional and offered up gems of learning that I continue to use after the training. The pre planning administration was led by Gillian, who was helpful and diligent with my last minute requests. I would recommend Revolution for booking organisational in house training sessions as my experience has been extremely positive.
-Tanya Warlock – 24/04/2026 – Assertiveness Skills
Brilliant training day
I had a great training day on assertive communication. Sue was very knowledgable and taught us practical ways to improve our communicaiton, backed up with theory. There was a very small group of us so we were able to discuss our own personal challenges in detail and relate our training to real life examples.
-Amelia Carey – 01/04/2026 – Assertiveness Skills
Assertiveness Skills Training Course
Sue was very knowledgeable about eh course subject. She made the course specific to the individuals present, relating each aspect to our different job roles. Highly recommend.
-Rhiannon Hope – 20/02/2026 – Assertiveness Skills
Assertiveness training
Great course, very helpful!
-KATA KAMARAS – 10/12/2025 – Assertiveness Skills