very good
very friendly people and good course
-Rafiq Khan – 18/05/2026 – Receptionist Skills
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Receptionist Skills Training Course
Our Receptionist Skills training course is delivered as an online virtual open course. We can also deliver the course in-house just for your business as an in-person course or a live virtual online course.
Receptionist Skills Course Highlights
Here’s some quick information about our Receptionist Skills course:
- 1-day training course delivered online
- Delivered anywhere in the UK as an in-house course
- Booking is easy. Just select a location, a date and hit Book Now!
Course Overview
Course Aim
This Receptionist Skills Training Course aims to provide those who work in reception areas with the skills and behaviours needed to deliver exceptional service to visitors and customers (both internal and external), providing a great first impression.
Course Objectives
By attending this Receptionist Skills training course, you will:
- Understand the importance of the role of reception and the receptionist
- Know what skills to use and behaviours to demonstrate to provide an excellent service and a great first impression
- Be able to demonstrate skills to work in a friendly but efficient manner
- Know how to deal with irate people and complex requests effectively
Course Content
The Role of Reception and Receptionist
- What is the role of reception and receptionist
- The objectives of the receptionist
- Key challenges faced by the receptionist
- What do visitors and customers expect of a receptionist
- The skills needed to be an effective receptionist
- The behaviours a receptionist should demonstrate
- Giving a bad impression
- Looking at the individual skills (i.e. empathy, questioning, assertiveness, communication etc.)
- Communication styles
- Questioning and listening
- Assertiveness
- Being aware of your body language, voice and the words you use
- Maintaining a calm and friendly approach even when it's busy
- Being pro-active during quieter times
- Ensuring people have a great experience with reception
- Understanding the common complaints made to reception and how to deal with them
- Diffusing anger and irate people
- Understanding complex requests and dealing with them efficiently
Download the Course Brochure
Download a copy of our Receptionist Skills training Course Brochure below.
Who Should Attend?
This receptionist skills training course is for anyone who works in a role that greets and interacts with customers on a reception desk.
If you want to:
- Know how to provide a great first impression
- Be able to deal with complicated visitor requests
- Maintain high standards for visitors
- Have a clear process for welcoming and checking in visitors
- Reduce complaints and negative views of your business
The course is suitable for people of all levels and in all roles and industries.
What You Get
Online Open Training Courses
A 1 day online live virtual training course with one of our highly experienced Receptionist Skills trainers. You also get:
- A highly interactive online experience
- Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
- A digital copy of the course materials from the course
- A digital course certificate
In-House Delivery
A 1 day training course with one of our highly experienced Receptionist Skills trainers at your location. You also get
- Course materials for each delegate to take away
- A course certificate
- Reporting on delegate evaluation
- Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
FAQ
Here are some of the common questions we get asked about our Receptionist Skills training course:
Who delivers your Receptionist Skills training courses?
Our Receptionist Skills courses are delivered by our friendly and highly experienced trainers. We live and breathe what we talk about in these sessions as we use most of the tools and techniques ourselves on a daily basis and bring this real-world experience into the session and the examples that we use.
Is this course aimed at face to face or telephone?
The skills from the course can be easily transferred to both face to face and telephone interactions.
I work in a surgery/office building/hotel etc. Will this course be suitable?
The skills from the course can be easily transferred to any role whether it be surgery, office, hotel etc. We will work with you to ensure that you can take the skills and approaches and apply them to your role.
Do I need to train my receptionists?
Receptionists are the first point of contact in many businesses, it's the first impression visitors and customers (both internal and external) get of your business. The role is just as important as any other in the business when it comes to generating customer satisfaction and supporting this group of people will add to the overall customer experience.
Do you have any Receptionist Skills articles I can read?
Yes. We have lots of articles about Receptionist Skills in the customer service section of our blog.
Delivery Options
Online Open Training Courses
Our Online Receptionist Skills course is an interactive live virtual course. The content remains the same but the delivery and approach has been re-imagined for the virtual environment. Our online training courses are delivered by Zoom.
In-House Delivery
We can also deliver this Receptionist Skills course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.
Reviews
What people are saying
Here are the most recent reviews that have been left for our Receptionist Skills course.
4.8
4.8 out of 5 stars (based on 4 reviews)
5★ 3
4★ 1
3★ 0
2★ 0
1★ 0
very knowledgeable!
Sue was fantastic, this course is highly recommended for anyone who is in a receptionist role- whether you are new to the role or been a receptionist for many years this course is fantastic!!
-Ella Kriss – 19/09/2024 – Receptionist Skills
Good Training for all levels
This course was really good and informative. The instructor was engaging, never boring and really quite amusing. 3 x sessions went really quickly, anyone starting from scratch as a receptionist would be able to take some really good inspirational knowledge from just 3 hours.
-Max Smith – 13/02/2024
Receptionist Skills
-Michelle Dunbar – 08/09/2023 – Receptionist Skills