Our 1-day CPD accredited Customer Service Skills training course is delivered as an open course in Manchester or online. We can also deliver the course in-house just for your business as an in-person course across the North West or a live virtual online course.
Customer Service Skills Course Highlights
Here’s some quick information about our Customer Service Skills course in Manchester:
Flick through the tabs below to see all the details about our Customer Service Skills training course in Manchester.
Our one-day CPD accredited Customer Service Training Course in Manchester will provide you with lots of tips and ideas to provide brilliant service to your customers.
Find out how to deliver a positive customer experience to customers of your business. Learn how to generate customer loyalty and positive word of mouth about your business.
his Customer Service Training Course will investigate what good customer service is, how you define it and what you can do to deliver brilliant customer service. They are the most important thing to any business and looking after them is paramount.
By attending this customer service skills course you will:
Here's what we cover in our Customer Service Skills training course in Manchester.
When you bring this Customer Service Skills course in-house, the content above can be tweaked and changed to meet the needs of your team.
Our Customer Service Skills training course in Manchester is accredited by the CPD Standards Office. This demonstrates our commitment to quality and industry best practices and you can be sure that the course you receive has been assessed to ensure it meets its objectives.
This course equates to 6.4 hours of CPD. After completing the course you will receive your CPD certificate and learning path document as record of your attendance.
The same accreditation applies when we deliver this course as an in-house course for you too.
Download a copy of our Customer Service Skills training course brochure below.
Download Customer Service Skills Course BrochureThis customer service skills training course is for anyone who has responsibility for delivering customer service or customer care. This could be to internal and external customers and across any channel.
If you want to:
The course is suitable for people of all levels and in all roles and industries.
A 1 day training course in one of our comfortable venues in Manchester with one of our highly experienced Customer Service Skills trainers. You also get:
A 1 day online live virtual training course with one of our highly experienced Customer Service Skills trainers. You also get:
A 1 day training course with one of our highly experienced Customer Service Skills trainers at your location. You also get
Here are some of the common questions we get asked about our Customer Service Skills training course:
Our Customer Service Skills course in Manchester is delivered from Manchester Conference Centre.
The venue has modern, comfortable meeting rooms with plenty of natural light and air conditioning.
Refreshments are available through the day and lunch will either be served in the on-site restaurant or in the room.
The venue is just a short walk from Manchester city centre and from both Piccadilly and Oxford Road stations. A multi-story public carpark is available next to the venue (chargeable).
Our Online Customer Service Skills course is an interactive live virtual course. The content remains the same but the delivery and approach has been re-imagined for the virtual environment. Our online training courses are delivered by Zoom.
We can also deliver this Customer Service Skills course just for your organisation in Manchester or across the North West. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.
Here are the most recent reviews that have been left for our Customer Service Skills course.
4.8 out of 5 stars (based on 68 reviews)
I recently took part in this course and found it very enjoyable and informative. Andrew was an excellent tutor and a delight to spend the day with. I would definitely recommend Revolution and Andrew to any of my friend and colleagues.
-Michelle Lewis – 10/06/2026 – Customer Service Skills
Very helpful
-John Marshall – 20/03/2026 – Customer Service Skills
-Niamh Brady – 08/12/2025
-Waldemar Ousch – 08/12/2025
-Shyanna Thompson – 19/11/2025 – Customer Service Skills
Yes, you read that right! We’ve removed PowerPoint from our in-person training courses. Instead we use more creative ways to deliver content and generate discussion.
No matter how you attend, our courses are interactive and designed specifically for the delivery method being used.
We minimise theory and focus on practical tools you can take away and use immediately in the workplace.
Transparent pricing for open courses and clear all-inclusive quotes for in-house and bespoke work.
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