In our customer service training course we often hear the term ‘the customer is always right’. There is often an argument that this isn’t always true. In this post we look at if customers are always right and, if they are, why.
This weeks task in The Apprentice was all about creating and marketing pet food. The task was all about creating a brand and a marketing campaign that they would pitch to a group of market specialists. This week saw Vincent in charge of Logic and Glen in charge of Venture. Logic was tasked with Dog … Read more
This weeks episode of the Apprentice saw the teams tasked with choosing and selling a range of beauty treatments and peripheral products. After a switch around in the teams, Lord Sugar this week chose the Team Leaders – Zoe for team Venture and Felicity for team logic. The first task was to choose the location … Read more
Do you encounter difficult delegates in your meetings, presentations or training courses? In this post we look at why we shouldn’t call them difficult but instead recognise that it’s just different behaviours that we need to understand how to deal with.
Here are some negotiation top tips to help you negotiate and influence more effectively, you need to have a plan and a structure. Here are some top tips to help you to negotiate better and apply a basic structure.
Does coaching really work? We often get asked if coaching really works when it comes to personal and professional development and also managing performance. This post looks at this question and offers some answers.
Yes, you read that right! We’ve removed PowerPoint from our in-person training courses.
Instead we opt for more creative ways to deliver course content and create more discussions in our courses.
No matter how you attend your course, we will always ensure it's interactive and engaging.
Our courses are designed specially for the delivery method to ensure we maximise the tools available.
We don’t spend time on theory. We’ll introduce it but focus more attention on practical tools and ideas that you can actually take away and use.
We’ll provide the theory in your course materials to take away with you.
Our pricing is clear. You’ll see the exact price of our open training courses on our site where these are available.
We’ll quote an all-inclusive price for in-house and bespoke work. You won’t pay a penny more than we quote you.
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Essex,
CO1 1PA, UK
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